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Esmeralda Praia Hotel

5.0 star property

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Photo gallery for Esmeralda Praia Hotel

Front of property
Pillowtop beds, minibar, in-room safe, desk
Outdoor pool, pool umbrellas
Interior detail
21-inch LCD TV with cable channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Parking included
  • Spa
  • Gym

Explore the area

Map
Rua Francisco Gurgel,1160 - Ponta Negra, Natal, RN, 59090-050
  • Craft Fair of Ponta Negra
    ‪3 min walk‬
  • Natal Convention Center
    ‪10 min walk‬
  • Ponta Negra Beach
    ‪3 min drive‬
  • Natal (NAT-Governador Aluizio Alves Intl.)
    ‪35 min drive‬

Room options

Family Room, City View

  • City view
  • 344 sq ft
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds

Deluxe

  • Ocean view
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room, Garden View

Standard Room, Garden View | Pillowtop beds, minibar, in-room safe, desk

Standard Room, Garden View

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room

Pillowtop beds, minibar, in-room safe, desk

Deluxe Room

  • Sea view
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Double Bed and 1 Twin Bed

View all photos for Room Standard

Pillowtop beds, minibar, in-room safe, desk

Room Standard

  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Room Deluxe With Side Sea View

Pillowtop beds, minibar, in-room safe, desk

Room Deluxe With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Room Standard

Pillowtop beds, minibar, in-room safe, desk

Room Standard

  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Room Deluxe With Sea View

Pillowtop beds, minibar, in-room safe, desk

Room Deluxe With Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room Standard

Property amenity

Double Room Standard

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Deluxe

Pillowtop beds, minibar, in-room safe, desk

Double Room Deluxe

  • Sleeps 2
  • 1 Queen Bed

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Interior entrance

Serhs Natal Grand Hotel & Resort

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.4 out of 5, Excellent, (1003)
$269 nightly
The price is $269 total
includes taxes & fees
Serhs Natal Grand Hotel & Resort

About this property

Esmeralda Praia Hotel

5-star hotel in Ponta Negra
At Esmeralda Praia Hotel, hit the beach, dine onsite at Restaurante Esmeralda, or enjoy a drink at one of the hotel's 2 bars/lounges.
Esmeralda Praia Hotel offers 235 air-conditioned accommodations with minibars and safes. Rooms open to lanais. Beds feature pillowtop mattresses. 21-inch LCD televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Natal hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub.
In addition to a full-service spa, Esmeralda Praia Hotel features an outdoor pool and a hot tub. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 75 square feet (7 square meters) include a conference center. This luxury hotel also offers a children's pool, a fitness center, and a sauna. Guests can use the outdoor pool and health club at a partner property. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. Complimentary self parking is available on site.

Esmeralda Praia Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Restaurante Esmeralda - This beachfront brasserie serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open 24 hours.
24-hour room service is available.

Languages

English, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante Esmeralda

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference center (75 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 7 floors
  • Built in 2007
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 21-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for BRL 180.00 per night

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: BRL 180.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Esmeralda Praia
Esmeralda Praia Hotel
Esmeralda Praia Hotel Natal
Esmeralda Praia Natal
Esmeralda Praia Hotel Natal, Brazil
Esmeralda Praia Hotel Hotel
Esmeralda Praia Hotel Natal
Esmeralda Praia Hotel Hotel Natal

Esmeralda Praia Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 64 out of 154 reviews
Rating 8 - Good. 59 out of 154 reviews
Rating 6 - Okay. 18 out of 154 reviews
Rating 4 - Poor. 6 out of 154 reviews
Rating 2 - Terrible. 7 out of 154 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is more family oriented and economic friendly. The staff is 10/10 and had many options to eat (all inclusive bf, lunch and dinner). The only issue was that the rooms could have been upgraded. For the price we paid, it is a real bargain. But I can see how people can not give it 5 stars. Kids running around, outdated bathroom and loud music until 10pm are not for everyone but they were fine for us. Gym could be a lot better. It was in a 10x15 room with outdated machines.
Stayed 4 nights in Feb 2022

4/10 Poor

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional

Absolutely lovely hotel. Great location, great facilities, great staff, caters for everything you need and more. Would 100% recommend this hotel.

10/10 Excellent

Winslow, Cleveland, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super value for great beach hotel.

Everything was great super good value for very well designed hotel. Rooms cry large and nice design, food was good and service great. Only thing they could improve on is install premium bedding as the bed was large but not very comfortable same for pillows it wouldn't take much to raise the bar.

4/10 Poor

Claudia

Disliked: Cleanliness, staff & service
The online reservation did not go through, the air conditioned did not work well in the beginning, we called the front desk, they said they would send somebody up and never did, we figure it out by ourselves. The food was ok, not great.Hotel staff very friendly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The bartenders would constantly tell you they were out of the cheaper local beer to sell you the higher pirced american beer. If you walked up to the cooler and pointed out that they still had it they would pretend that they didn't understand you. Seems like a bad thing to pull on a group of four that was drinking nearly a case of beer per day plus other drinks.

10/10 Excellent

kevin, auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel close to the beach

Fabulous hotel in an excellent location. The staff are friendly and helpful and very safety conscious too. I would definitely stay here again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
You must pay for water, they charge for that. Also chek what do you buy. I had free lunch and they were goung to charge me for that

6/10 Okay

Alejandra, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel with terrible customer service

Terrible customer service! 1. I changed my reservation on this website about 2-3 weeks before arriving to add one more guest to the room as a friend decided to travel to natal with me. When we arrived they still had a reservation for one only and made us wait about 20 minutes for the room To be organised. They don't have a bar open after 10 PM for you to have a drink while you wait. When the room was ready we came up to find a room with a double bed. We had to call reception again to complain and this time they sent a maid to change the double into two singles. Another 15 minutes. 2. Tw next day we found a voucher on our bed after working all day and took it downstairs to the pool bar to have our complimentary drink. When we arrived we were told it was only for one person. Came up to reception and the man there couldn't give us a other as the manager wasn't in (even though it was just a printed piece of paper) so we had to pay for the other drink. 3. That night I wanted to leave a comment about point 2 and asked the receptionist where I could do that to which he replied I would be left a form on the bed 24 hours before checking out, to which I explained I was leaving at 7:45 AM the next morning, and he said he didn't have any. No form was left on my bed. Customer service - 0

10/10 Excellent

Lucinda

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Edvan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadia

Ótimo hotel, com ótima vista para o mar. O hotel é muito bonito tanto por dentro como por fora. Outro ponto muito positivo é a diversidade de dinâmicas oferecida pelo hotel para o entretenimento dos hóspedes. Super recomendado.
Stayed 2 nights in Feb 2025

10/10 Excellent

Reinaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom.

Muito bom.
Stayed 3 nights in Feb 2025

8/10 Good

Victor

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilhoso

Tudo maravilhoso, porém tive o azar de pegar um quarto com ar-condicionado defeituoso sem gelar.
Stayed 1 night in Feb 2025

6/10 Okay

ENEUDIR

Liked: Room comfort
Hotel indicado por um familiar, mas constatei que o hotel decaiu bastante... Internet horrível, dependendo do quarto, se quiser descansar não vai conseguir pelo barulho, Tv com vários canais que não funcionavam, os elevadores do meu bloco onde fiquei, não funcionaram 2 dias, sendo q o restaurante fica no primeiro e eu no quinto andar... Quarto 501 com cheiro estranho.. serviço de limpeza, bem feito Café da manhã mto bom, jantar bom.
Stayed 6 nights in Jun 2024

10/10 Excellent

gian isaia

8/10 Good

ANNDERSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

8/10 Good

Jose Donizetti, São Jose dos Campos, SP

Liked: Cleanliness, staff & service, property conditions & facilities

Otima localização, e frente a praia

Experiência muito agradavél, hotel com boa estrutura, otima localização, e excelentes funcionários. Limpeza merece destaque, tudo muito bem cuidado.
Stayed 3 nights in Apr 2018

8/10 Good

HERNAN

Liked: Cleanliness, staff & service, property conditions & facilities

Buena ecuación calidad precio

Buena ecuación de costo ya que teníamos media pensión que incluía desayuno, merienda y cena. Todas los buffets fueron muy completos.

2/10 Terrible

GIOVANNA

Disliked: Staff & service

ATENDIMENTO HORRÍVEL!!!!!!!!!!!!!

Nunca fomos tão mal atendidos em um hotel, começando pela recepção, o pessoal trata vc com desprezo e arrogância, e vc se sente como como estivesse pedindo um favor. É constrangedor!!!! Os metres / gerentes, que ficam organizando tudo, são super antipáticos, e abusados, os recreadores, principalmente o da hidroginástica executa aula no automático , sem simpatia alguma, com a cara de abuso. Só os garçons que são mais simpáticos, um milagre!!! Ressalto ainda que meu ar condicionado não funcionou na primeira noite, ficaram de arrumar um quarto para minha transferência e não resolveram, apenas me mandaram um ventilador... Só no outro dia que trocaram uma peça do ar, que estava quebrada, com certeza entregam os quartos sem testarem as condições dos mesmos. Resumindo equipe completamente despreparada para atender os hospedes. Nesse hotel jamais me hospedarei novamente!!!!!!!!!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacaciones increíbles en Brasil

Excelente la atención y ubicación sobre la playa. Natal espectacular.
Stayed 3 nights in Mar 2018

10/10 Excellent

Mizael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito boa

Serviço de qualidade, excelente café da manhã, boa localização
Stayed 2 nights in Feb 2018

10/10 Excellent

Paulo Viana , São José da Coroa Grande PE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel ótimo. Excelente.

Ficamos por dois dias e mais dois dias em outra cidade, se soubéssemos que era tão acolhedor, teríamos ficado os quatro dias aí.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfeita

Amei tudo, super recomendo!!
Stayed 1 night in Jan 2018

8/10 Good

Greice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018