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Serhs Natal Grand Hotel & Resort

5.0 star property

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Photo gallery for Serhs Natal Grand Hotel & Resort

Interior entrance
Suite Presidencial | Minibar, in-room safe, individually decorated, desk
Indoor pool, 3 outdoor pools, free cabanas, pool umbrellas
View from room
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Parking included
  • Gym
  • Hot Tub

Explore the area

Map
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002
  • Natal Convention Center
    ‪9 min walk‬
  • Craft Fair of Ponta Negra
    ‪2 min drive‬
  • Ponta Negra Beach
    ‪12 min drive‬
  • Natal (NAT-Governador Aluizio Alves Intl.)
    ‪66 min drive‬

Room options

View all photos for Deluxe Room (Apartamento Prime Lateral Mar)

Minibar, in-room safe, individually decorated, desk

Deluxe Room (Apartamento Prime Lateral Mar)

  • 279 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (Apartamento Família Prime Lateral Mar)

Minibar, in-room safe, individually decorated, desk

Family Room (Apartamento Família Prime Lateral Mar)

  • Beach view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Apartamento Família Prime Frente Mar

Apartamento Família Prime Frente Mar | Minibar, in-room safe, individually decorated, desk

Apartamento Família Prime Frente Mar

  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Junior Suite (Prime Lateral Mar)

50-inch Smart TV with digital channels, TV

Junior Suite (Prime Lateral Mar)

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (Prime Frente Mar)

Minibar, in-room safe, individually decorated, desk

Junior Suite (Prime Frente Mar)

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (Apartamento Prime Frente Mar)

Deluxe Room (Apartamento Prime Frente Mar) | Minibar, in-room safe, individually decorated, desk

Deluxe Room (Apartamento Prime Frente Mar)

  • 279 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Quarto Exclusive Family

Quarto Exclusive Family | Minibar, in-room safe, individually decorated, desk

Quarto Exclusive Family

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Exclusive Suite, 1 Bedroom, Private Pool, Beach View

Minibar, in-room safe, individually decorated, desk

Exclusive Suite, 1 Bedroom, Private Pool, Beach View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium Suite | Minibar, in-room safe, individually decorated, desk

Premium Suite

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Presidencial

Suite Presidencial | Minibar, in-room safe, individually decorated, desk

Suite Presidencial

  • 2067 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Quarto Premium Family

Quarto Premium Family | Living area | 50-inch Smart TV with digital channels, TV

Quarto Premium Family

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Deluxe With Sea View

Minibar, in-room safe, individually decorated, desk

Quadruple Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds

View all photos for Room With Sea View

Minibar, in-room safe, individually decorated, desk

Room With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite Junior With Side Sea View

Minibar, in-room safe, individually decorated, desk

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Quadruple Room Deluxe With Side Sea View

Minibar, in-room safe, individually decorated, desk

Quadruple Room Deluxe With Side Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room With Side Sea View

Minibar, in-room safe, individually decorated, desk

Room With Side Sea View

  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite Junior With Sea View

Minibar, in-room safe, individually decorated, desk

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite Premium With Sea View

Minibar, in-room safe, individually decorated, desk

Suite Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite With Sea View

Minibar, in-room safe, individually decorated, desk

Double Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Presidential With Sea View

Minibar, in-room safe, individually decorated, desk

Double Suite Presidential With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Suite With Sea View

Minibar, in-room safe, individually decorated, desk

Quadruple Suite With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Suite Premium With Sea View

Minibar, in-room safe, individually decorated, desk

Quadruple Suite Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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$229 total
includes taxes & fees
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About this property

Serhs Natal Grand Hotel & Resort

5-star resort in Via Costeira
Catch some rays at the beach or spend the day relaxing at Serhs Natal Grand Hotel & Resort's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.
Serhs Natal Grand Hotel & Resort offers 395 accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated accommodations include desks. 50-inch Smart televisions come with digital channels.

Bathrooms include designer toiletries, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

KENSHO SPA has 6 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

Some rates at Serhs Natal Grand Hotel & Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Serhs Natal Grand Hotel & Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This Art Deco resort also offers a complimentary children's club, a children's pool, and a health club. Onsite self parking is complimentary.

Serhs Natal Grand Hotel & Resort has designated areas for smoking.

Potiguar - This restaurant serves breakfast, lunch, and dinner.
Marenostrum - This restaurant specializes in seafood and serves dinner only. Open daily.
Tapiro Grill - This steakhouse serves dinner only. Open daily.
Renato Romagnoni - This restaurant serves dinner only. Open daily.
Jangada - This restaurant serves lunch only. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Jangada
  • Marenostrum
  • Potiguar
  • Renato Romagnoni
  • Tapiro Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible shuttle
  • Braille/raised signage
  • Elevator (13 inch wide door)
  • Front entrance ramp
  • Pool access ramp on site
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 10 years old are not allowed in the spa

Property is also known as

Hotel Serhs
Natal Grand Hotel
Serhs
Serhs Grand
Serhs Grand Hotel
Serhs Hotel
Serhs Natal Grand
Serhs Natal Grand Hotel
Serhs Grand Natal
Serhs Natal Grand Hotel Brazil
Serhs Natal Grand Hotel Resort
Serhs Grand Hotel Resort
Serhs Natal Grand
Serhs Grand
Resort Serhs Natal Grand Hotel & Resort Natal
Natal Serhs Natal Grand Hotel & Resort Resort
Resort Serhs Natal Grand Hotel & Resort
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel
Serhs Natal & Resort Natal
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel & Resort Resort
Serhs Natal Grand Hotel & Resort Resort Natal

Serhs Natal Grand Hotel & Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1005 reviews
Rating 8 - Good. 297 out of 1005 reviews
Rating 6 - Okay. 89 out of 1005 reviews
Rating 4 - Poor. 27 out of 1005 reviews
Rating 2 - Terrible. 17 out of 1005 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luiz

Stayed 3 nights in Nov 2024

6/10 Okay

Andrezza

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff need more training.
Stayed 3 nights in Aug 2024

10/10 Excellent

ELUMENIA EVERALDA, Kearny

Stayed 2 nights in Oct 2024

10/10 Excellent

Sean

Stayed 8 nights in Aug 2024

10/10 Excellent

Sean

Stayed 1 night in Aug 2024

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehrs surprised me in a good way for its structure, friendly staff, cleanliness and great food. It was a great experience and I'll definitely recomend!
Stayed 7 nights in Jul 2024

10/10 Excellent

JAMES

Traveled with family
Family Vacay
Awesome stay, the staff are very attentive, and helpful. Any problems we had were addressed and handled quickly.
Stayed 13 nights in Jul 2024

10/10 Excellent

Arturo Alberto

Stayed 13 nights in Jul 2024

8/10 Good

FELIPE

Stayed 3 nights in Jul 2024

6/10 Okay

BERNAL, San jose

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The property was just fine, but food was fatal.
Stayed 6 nights in May 2024

6/10 Okay

Julie, Lilyfield

Liked: Cleanliness
M
Stayed 1 night in Apr 2024

10/10 Excellent

Maria Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2024

8/10 Good

Luis Antonio, Pilar

Stayed 7 nights in Jan 2024

2/10 Terrible

Paul, Rockville

Stayed 5 nights in Jan 2024

6/10 Okay

otavio

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Hotel outdated
Stayed 3 nights in Dec 2023

2/10 Terrible

S

Stayed 1 night in Nov 2023

4/10 Poor

Aderson

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property is well located with a great view. However, at arrival, I found out the two rooms were not placed together as requested during the reservation. Hotel staff had to fix the rooms locations, but took 4 hours to get it resolved. Área where rooms were located was under renovation and one of the rooms had no hot water in the showers and the other room had a cracked window and poorly maintained window.
Stayed 2 nights in Jul 2023

8/10 Good

Juliane

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2023

10/10 Excellent

Busola

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff and service is excellent. The facilities is quiet older than the pictures online. The view to the sea is perfect!
Stayed 3 nights in Apr 2023

4/10 Poor

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is old and outdated. The room and bathroom were not clean. The hotel staff was not very helpful. We did not stay the night. We left within 2 hours of checking in.
Stayed 7 nights in Mar 2023

10/10 Excellent

Andrew Charles Porter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was probably the only American at the property at the time but I was definitely the only person of color there. The staff was great to me and made me feel welcome. The bar staff was really great! The bartender Robson was super! He made the best cocktails! Overall my stay was outstanding. The food was always good and the drinks were always right!
Stayed 7 nights in Feb 2023

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
It is an awesome resort. Many excellent restaurants. Staff is very friendly. However they need more English speakers.
Stayed 8 nights in Feb 2023

10/10 Excellent

Sunciaray

Stayed 6 nights in Jan 2023

10/10 Excellent

Marc

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel for all seasons!
The hotel is being renovated partially but the work done is not interfering with the excellent manner in which the hotel is being run, and the excellent care and attention given to the client!
One of the pools
Beach View
Walkway along the beachside of rh
Stayed 5 nights in Dec 2022

8/10 Good

Hebert, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to go with family and friends
Stayed 2 nights in Dec 2022