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El Muelle Hotel Boutique

3.0 star property

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February 2025

Photo gallery for El Muelle Hotel Boutique

Staircase
Exterior
Property entrance
Double Room | Premium bedding, in-room safe, soundproofing, free cribs/infant beds
Reception

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • 24/7 front desk
  • Parking included
  • Breakfast included
  • Housekeeping
  • Free WiFi

Explore the area

Map
Manuel Bulnes 37, Natales, Patagonia, 6160000
  • Última Esperanza Fjord
    1 min walk
  • Costanera
    2 min walk
  • Pachamama
    4 min walk
  • Puerto Natales (PNT-Teniente J. Gallardo)
    9 min drive

Room options

View all photos for Double Room

Double Room | Premium bedding, in-room safe, soundproofing, free cribs/infant beds

Double Room

  • 269 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Premium bedding, in-room safe, soundproofing, free cribs/infant beds

Twin Room

  • 269 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Best Western Patagonia

Hot Tub
Breakfast included
Parking included
Free WiFi
4.0 out of 5, Very Good, (16)
The price is $233
per night
$233 total
includes taxes & fees
Jan 8 - Jan 9
Best Western Patagonia

About this property

El Muelle Hotel Boutique

3-star Natales hotel with free breakfast
This smoke-free hotel features concierge services, a 24-hour front desk, and express check-in. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, express check-out and tour/ticket assistance are onsite.
El Muelle Hotel Boutique offers 9 accommodations with safes and hair dryers. Beds feature premium bedding. This Natales hotel provides complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This beach hotel also offers tour/ticket assistance, concierge services, and express check-in. Complimentary self parking is available on site.

El Muelle Hotel Boutique is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily

Family friendly

  • Free crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Alcohol is not served or permitted at this property

Property is also known as

El Muelle Hotel Boutique Puerto Natales
El Muelle Hotel Boutique
El Muelle Boutique Puerto Natales
El Muelle Boutique
El Muelle Hotel Boutique Puerto Natales, Aisen Region, Chile
El Muelle Hotel Boutique Natales
El Muelle Boutique Natales
El Muelle Hotel Boutique Hotel
El Muelle Hotel Boutique Natales
El Muelle Hotel Boutique Hotel Natales

El Muelle Hotel Boutique Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 42 out of 68 reviews" "
Rating 8 - Good. 21 out of 68 reviews" "
Rating 6 - Okay. 5 out of 68 reviews" "
Rating 4 - Poor. 0 out of 68 reviews" "
Rating 2 - Terrible. 0 out of 68 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
Simple pleasant hotel.
Simple pleasant hotel. A warm atmosphere.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Staff was great and accommodating. They spoke excellent English and knew the area well.
Stayed 2 nights in Jan 2020

10/10 Excellent

IC, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean property that have beautiful ocean views and friendly staff.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property and the people who run it are really nice.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Average stay-almost no WiFi first day, breakfast is decent and probably the best aspect of this hotel. It is away from the city center but walking distance to everything. Last day, staff came in without knocking
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel and world-class staff
I can’t imagine a better place to stay if you visit Southern Patagonia in Chile. El Muelle is a boutique hotel near the water front in Puerto Natales. The rooms are large, modern and well appointed. The common areas and staircase are bright and inviting. But the highlight of our experience were our interactions with the hotel manager, Jairo. We were already impressed with the delicious eggs he cooked us for breakfast. But then we approached him with a major problem we were facing as one of our passports had gone missing during our stay at a very remote location at a Refugio in Patagonia where there wasn’t any phone connectivity. While we tried to make contact in various ways with the Refugio, Jairo moved heaven and earth for us that morning. Finally, he was able to get in contact with the general manager of the company that ran the Refugio, and share with him directly the details of our situation. Even though the Refugio didn’t find the passport at first, they kept at it and several hours later Jairo informed us they had found it at a partner company’s office. However, had it not been for Jairo’s efforts, we can’t imagine our situation would have been treated with the attention it needed to get resolved.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful and the wifi was excellent. Unfortunately, there is no control over the shower water temperature and on our last day, the water was cold. Not great for a fairly new hotel.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and modern hotel
The hotel was overall excellent and is close to the waterfront and also to many restaurants. The rooms were comfortable, clean and modern with a great shower. As the weather was a bit cold the heating was on and the rooms and reception area was warm. The staff were very friendly and helpful and helped with booking a taxi to the bus station as we had to leave early in the morning. They also were very accommodating and set up the breakfast a bit earlier as we had an early morning tour on one of the mornings.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location, easy to walk everywhere. Staff is extremely nice and helpful too. Janice was super helpful. Breakfast is poor even though they do try. It’s the same everyday where they give you a plate of cheese and ham and you have bread biscuits cereals to choose from. For the price they are charging and it was off peak; it’s not worth it. It’s pretty basic and is a bed and breakfast and not a boutique hotel. The service is great nonetheless.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality, good location , enjoyed the stay. The view from the window was beautiful!
Stayed 2 nights in Feb 2019

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay before/after trekking!
Wonderful place to stay before and after our Torres del Paine trek! The hotel kindly stored our luggage between our stays. Excellent and spotlessly clean bathroom and a lovely modern bedroom which was light and airy. It was wonderful coming back to such lovely accommodation after all the trekking. They also recommended a good value and fast laundrette very nearby for after the trek, which was much needed! Would highly recommend!
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a basic small hotel. They don’t offer cable TV. Being so small, the breakfast buffet options are very limited. A few blocks from the city center. It is OK to walk, but I guess it’s not so funny with bad weather! Nice WiFi and nice personnel.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They treat their guest as family. They even reserved a bus ticket for us, the hotel staff is just amazing. Best hotel on Natales. Food was great too.
Stayed 3 nights in Apr 2019

6/10 Okay

varun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything and a beautiful, simple place.
Stayed 1 night in Jan 2019

10/10 Excellent

YW, Atlanta GA, USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very roomy and clean, comfortable bedding. Staff very helpful, even arranged private 3 day tours to the Torre de Paine National Park for us. Highly recommended.
Stayed 4 nights in Dec 2018

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful small, boutique hotel. The location is perfect. The rooms are spacious. We had a room with the view of the water which was lovely. The bed and pillows were comfy. The shower was really outstanding. The breakfast was good. Annie, the manager was above and beyond helpful to us. She knows the ins and outs of how things work around town from rental cars (if you are driving into the park) to the best restaurants in town to tours/ activities you might want to do. She can guide you on anything you need. We had to modify our planned activities a little due to weather and she turned into an advisor for us on that. The hotel is definitely a wonderful place but as we all know, it always comes down to the people and El Muelle is lucky to have Annie managing the hotel. Also, they helped pre-arrange a car service from/to the bus station to help make our travel plans a little easier if you also need that service.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesomely helpful staff and great location however noise does carry a bit throughout building and wifi was really only usable in the lobby and sometimes the hallway outside the bedroom.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this little gem in the heart of puerto natales! The staff was amazing, especially anette was so welcoming and had so many tips and recommendations for us. Could not thanks her enough. The bed was super comfy and the rain shower was a plus after so many days on the road. Loved it!
Stayed 3 nights in Nov 2018

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid little boutique hotel!
Nice little boutique hotel in Puerta Natales. Spent several nights here before and after doing the W Trek in Torres Del Paine. Really lovely and helpful staff who made me feel very welcome and were most helpful in the run up to the W. Breakfast buffet is good. Cereal, yogurts, meats, bread, cakes, fruit and nuts. Scrambled eggs on request also. Good tea selection and coffee in a thermos. Room was clean and well laid out. A room on the first floor gives you a view of the mountains and lake but there are also other buildings in view. Bathroom was clean with good toiletries and a solid shower. Really enjoyed my stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hui-Hsien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, Little and Comfortable Hotel
A short walk from the middle of town. This little quiet hotel is amazing. Right by the water with great views. The staff are amazing, friendly and extremely helply from helping you book taxis, tours and provided great recommendation for amazing restaurant s around the area if you are a foodie. There are no TVs in the room, however it was kinda great as it really help you relax and get a good night sleep before or after the W Track. Would definitely stay here again if we return to Pueto Natalies

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Excellent staff and service. Looked after our luggage whilst we were in the park. Very comfortable beds!
Stayed 1 night in Jan 2018

10/10 Excellent

Woraphan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely & clean hotel
The hotel's lovely decorated, clean and with comfortable bed.
Stayed 1 night in Nov 2017