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Hostal Alcazar

3.5 star property

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Breakfast, lunch, dinner served; pizza
Breakfast, lunch, dinner served; pizza
Premium bedding, Tempur-Pedic beds, in-room safe, individually decorated
Lobby
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Housekeeping
  • Breakfast included
  • Free WiFi
$101
Nov 18 - Nov 19

Explore the area

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Manuel Balmaceda 722, Natales, Magallanes, 6160000
  • Place, Plaza de Armas
    ‪15 min walk‬
  • Place, Puerto Natales Casino
    ‪20 min walk‬
  • Place, Costanera
    ‪3 min drive‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪11 min drive‬

Room options

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking | Premium bedding, Tempur-Pedic beds, in-room safe, individually decorated

Twin Room, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Non Smoking, Housekeeping

Double Room, Non Smoking, Housekeeping | Premium bedding, Tempur-Pedic beds, in-room safe, individually decorated

Double Room, Non Smoking, Housekeeping

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Single Room

Premium bedding, Tempur-Pedic beds, in-room safe, individually decorated

Executive Single Room

  • City view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Executive Triple Room

Premium bedding, Tempur-Pedic beds, in-room safe, individually decorated

Executive Triple Room

  • Mountain view
  • Sleeps 2
  • 1 Queen Bed OR 1 Twin Bed

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About this property

Hostal Alcazar

3.5-star Natales hostal with restaurant
This smoke-free hostal features a restaurant, a bar/lounge, and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and concierge services. Change of towels is available on request.
Hostal Alcazar offers 15 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels.

Dining options at the hostal include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

This Natales hostal also offers multilingual staff, coffee/tea in a common area, and concierge services. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. A total renovation of this property was completed in August 2016.

Hostal Alcazar is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:30 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Restaurant alcazar - This family restaurant specializes in pizza and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Restaurant alcazar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 2 floors
  • Built in 2004
  • Reception hall
  • Renovated entire property - August 2016
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Limited room service
  • Meal delivery service

More

  • Free local calls
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CLP 16.000 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Alcázar Hotel Puerto Natales
Alcázar Puerto Natales
Hostal Alcazar Hostel Puerto Natales
Hostal Alcazar Hostel
Hostal Alcazar Puerto Natales
Hostal Alcazar Natales
Alcazar Natales
Hostal Alcazar Puerto Natales
Alcazar Hotel Puerto Natales
Chile
Aisen Region
Hostal Alcazar Hostal
Hostal Alcazar Natales
Alcazar Hotel Puerto Natales
Hostal Alcazar Puerto Natales
Hostal Alcazar Hostal Natales

Reviews

Hostal Alcazar Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities
Rating 10 - Excellent. 19 out of 98 reviews
Rating 8 - Good. 41 out of 98 reviews
Rating 6 - Okay. 29 out of 98 reviews
Rating 4 - Poor. 8 out of 98 reviews
Rating 2 - Terrible. 1 out of 98 reviews

Reviews

8/10 Good

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple, clean place close to the bus station

Nice, simple, clean place close to the bus station. Very basic breakfast included.
Stayed 1 night in Mar 2020

10/10 Excellent

Mike, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great and the property was located 5 minutes from the bus termial. Bonus was the restaurant on the ground floor, which came in super handy when I checked in at 22:00. Thanks team :)
Stayed 1 night in Feb 2020

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Thin wall. Fortunately, I had ear plugs.
Stayed 3 nights in Jan 2020

8/10 Good

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Classic hostel stay, located over a pizza parlor

Hostal Alcazar was exactly what we needed to be, and then a little more. Pros: We had our own bathroom, breakfast was included, and we felt safe. Cons: It was located over a pizza parlor, so it was extra warm at night (this could also be a pro, depending on who you are), and it was located pretty far from downtown. Over all, this was a good experience, and I would recommend it to people looking for an affordable stay in Puerto Natales.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Good value and great location near the bus station. The staff was very nice and helpful and the rooms were clean.
Stayed 1 night in Apr 2019

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
I had trouble with my credit card, the staff were fantastic whilst i sorted it out. The rooms are clean, spacious, and the property is in walking distance to the main shopping area. The restaurant is also fantastic! Highly recommend!
Stayed 1 night in Mar 2019

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Craig

Liked: Cleanliness, staff & service

A stop before and after Torres Del Paine

I picked the location as it was close to the bus station and it was my starting point for Torres Del Paine. They had English speaking staff and a restaurant with good food that was open late. Puerto Natales is small, so it was only a 10-20 minute walk to get to most places. A laundromat next door was very helpful when I returned to stay an extra night after finishing my trekking in the park. The hotel also stores an extra bag for me while i was gone for several days hiking. The rooms are basic, but fine. The showers could be updated, but they had hot water so I was happy.
Stayed 1 night in Feb 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff is very friendly and helpful. Will do almost anything to make your trip everything you want. Truly excellent restaurant on site. Great wine and food. One of best restaurants in town. Puerto Natales was very windy some days and pretty cold also a few days. But I like that. Go for the experience.
Stayed 5 nights in Jan 2019

6/10 Okay

Simon

Liked: Cleanliness, staff & service, room comfort

Good for one night

This is more like a bed & breakfast than a hostel as there are no cooking facilities or common sitting area. The bedroom and bathroom were fine, although a little small. Breakfast was limited.
Stayed 2 nights in Jan 2019

6/10 Okay

Gary

Liked: Cleanliness
Disliked: Property conditions & facilities
The national park was stunning. 80km/h winds put us off trekking so we took a tour which was a great decision. Fantastic view points and good info. The hostel was ok however the atmosphere from the staff was not that friendly, the decor was tired (a little diy effort would make a hugh difference) and everything seemed to be rationed.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hostal was really made by the people. They are extremely helpful and mindful about their guests. The hostal has a restaurant and laundromat next door. The only thing I'd say is that if you're looking to save money by buying your own food/alcohol/washing clothes in the bathroom that they do not allow any of that.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Walking distance to bus terminal for intercity services.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018

8/10 Good

Kim, USA

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason for my review is to help others going to Puerto Natalas as a stop prior to getting into patagonia, chile. I stayed at this hotel a night prior to the W trail and when we finished the W trail. The location is perfect and staff were helpful. It is walking distance from the bus station (where bus fernandez and bus sur drop you off when traveling from punta arenas AND also where all shuttles leave and return from the park). The property has its own restaurant that makes it convenient. Short walk to the nearest grocery and camping/gear stores makes it an ideal location.
Stayed 1 night in Dec 2018

8/10 Good

Yl, usa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the bus terminal. They also arranged tours for us, which was very helpful.
Stayed 2 nights in Dec 2018

6/10 Okay

jum

Stayed 1 night in Dec 2018

8/10 Good

James, Washington DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A reasonable, good ban for your bucks. 10 minutes walk from the bus station. Nice frontdesk person
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The location is about 0.7 mile from the bus station, if you don’t have a lots luggage, the road is paved you can walk to hotel, the insulation was very bad you can hear almost anything from your next door in the night. There’s no any furniture except bed in the tiny room. Breakfast only provided limited food like bread, a few slices of chess and processed meat.
Stayed 1 night in Nov 2018

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well-priced hostel

Easy walk to hostel from bus station. Had everything we needed after a long day of travel,hot water, heat, restaurant. Easy check-in and check-out. Great place for overnight stay.
Stayed 1 night in Oct 2018

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable. The staff was very kind. I will stay at this hotel next time.
Stayed 1 night in Oct 2018

6/10 Okay

Glarence

Liked: Cleanliness, staff & service

Good stay for the price but not for light sleepers

Decent stay for the price. Only downside is that soundproofing was bad. You can hear the alarm clock and shower sound of your neighbour very clearly. Staff is helpful. Overall a decent stay
Stayed 2 nights in Oct 2018