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Hotel Casa Verde

2.5 star property

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Photo gallery for Hotel Casa Verde

Garden view
Reception
Garden
1 bedroom, premium bedding, laptop workspace, blackout drapes
Lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking included
  • Housekeeping

Explore the area

Map
Gabriel Silva (Camino 1), Huerto 146 A1, Natales, Magallanes, 6160000
  • Cueva del Milodon
    ‪5 min drive‬
  • Puerto Natales Casino
    ‪6 min drive‬
  • Plaza de Armas
    ‪6 min drive‬
  • Puerto Natales (PNT-Teniente J. Gallardo)
    ‪9 min drive‬

Room options

View all photos for Superior Triple Room

Superior Triple Room | Room amenity

Superior Triple Room

  • 215.27 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | 1 bedroom, premium bedding, laptop workspace, blackout drapes

Superior Double or Twin Room

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds OR 1 King Bed

Similar properties

Front of property

Alto Balmaceda Apartamentos

  • Kitchen
  • Washer
  • Pet friendly
  • Parking included
4.8 out of 5, Exceptional, (49)
$99 nightly
The price is $99 total
All taxes and fees included in total
Alto Balmaceda Apartamentos

About this property

Hotel Casa Verde

Natales hotel close to Cueva del Milodon
Along with a restaurant, this hotel has a bar/lounge and a microwave in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a refrigerator in a common area, a 24-hour front desk, and tour/ticket assistance are onsite.
Hotel Casa Verde offers 14 accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This Natales hotel also offers multilingual staff, tour/ticket assistance, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Hotel Casa Verde has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.
Hotel Casa Verde has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Ecotours
  • Hiking/biking trails
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • Tile flooring in room

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Heating (climate-controlled)
  • Laptop workspace
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CLP 8000 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number 76897318-0

Property is also known as

Hotel Casa Verde Hotel
Hotel Casa Verde Natales
Hotel Casa Verde Hotel Natales

Hotel Casa Verde Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 19 out of 24 reviews
Rating 8 - Good. 2 out of 24 reviews
Rating 6 - Okay. 1 out of 24 reviews
Rating 4 - Poor. 0 out of 24 reviews
Rating 2 - Terrible. 2 out of 24 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was greeted by owner/manager. He showed us to our room and was very informative of the area and facilities. Gave us area advice before our arrival that was helpful.
Stayed 1 night in Mar 2025

2/10 Terrible

Chong, Herndon

Traveled with group
Disliked: Staff & service, amenities
Disappointed and Dissatisfied My experience at Hotel Casa Verde was far from satisfactory. From the moment I arrived, I encountered multiple issues that made my stay uncomfortable and frustrating.First, the check-in process was unprofessional. I arrived around 10 PM, having previously informed the owner via text. However, instead of a warm welcome, I was met with irritation. Despite explaining that I had been hiking in Patagonia (O-Trekking) and didn’t have access to messages, the owner dismissed my explanation and made it clear that my arrival had disrupted his and his wife’s schedule. His attitude was unprofessional, and he offered little assistance.The hotel imposed excessive restrictions. The doors were supposedly locked at all times, and breakfast hours were extremely limited due to staff shortages. The most absurd rule was regarding towel usage—guests were expected not to stain them (e.g., no dirt or lipstick). The owner even complained that his wife couldn’t remove stains and had to use a laundry service, implying it was an inconvenience. When I offered to cover the laundry cost, I later discovered that another guest, not his wife, had actually taken the towels to a local laundry. Throughout my stay, the owner frequently complained about previous guests, describing them as a burden on his business. This negativity only added to the uncomfortable atmosphere. Given the price I paid, I expected far better service and professionalism. I would not recommend this hotel!
Stayed 3 nights in Feb 2025

8/10 Good

Chen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and helpful staff. Host gave me all the helpful tips to explore the Torres Del Paine national park. Good breakfast. It is away from the town center but just a few minutes car ride, so not a big problem.
Stayed 4 nights in Feb 2025

10/10 Excellent

Mohammed

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is amazing. The hosts treated us like family. The owner even sat with me for hours and helped me plan the best Patagonia trip.
Stayed 4 nights in Jan 2025

10/10 Excellent

Meredith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were extremely nice. We arrived not having an itinerary and they told us exactly what to do, which turned out to be perfect. We had a great stay in Patagonia thanks to them!
Stayed 3 nights in Dec 2024

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great place to stay. Room very comfortable and clean. Mr Lee and wife were very helpful
Stayed 2 nights in Dec 2024

10/10 Excellent

Rowan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here!

Five stars across the board from all of us. Me(52f) my husband (52m) our 2 sons (29m) and (20m). The proprietor and his wife. Weee fantastic and incredibly helpful. Her food was wonderful. Loved it all!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Beny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We left the hosteria pioneros a day early because of the horrible conditions there. We found this very nice hotel and excellent staff. Casa verde is a place I will recommend wholeheartedly.
Stayed 1 night in Mar 2024

10/10 Excellent

Dakshi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are so kind and helpful. Lee booked cabs for us, took care of our dinners and helped us with all kinds of questions. The food they offer is korean and it's delicious.
Stayed 3 nights in Dec 2023

10/10 Excellent

Bill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This family owned property is clean, comfortable and quiet. The care of clients and service provided by the owners is excellent.

10/10 Excellent

Maurício E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi excelente!
Stayed 1 night in Jan 2025

10/10 Excellent

DIEGO MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My way

Stayed 2 nights in Feb 2024

10/10 Excellent

DIEGO MARIO

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente lugar para descansar y relajarse

Un lugar muy tranquilo y cómodo. Nos atendieron muy bien, muy cordiales y simpáticos sus dueños. El desayuno es muy rico y siempre nos ofrecían huevos fritos. Volvería feliz a este lugar nuevamente.
Stayed 6 nights in Feb 2024

10/10 Excellent

BYOUNGJUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

조식 계란후라이 두개

깔끔한 시설과 사장님의 친절한 설명 아침 계란후라이 두개 머문 기간 동안 감동이었습니다
Stayed 1 night in Feb 2024

10/10 Excellent

BYOUNGJUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
트레킹하는 저에게 사장님의 친절한 설명에 감동이었습니다. 다음에 또 오겠습니다
Stayed 1 night in Feb 2024

10/10 Excellent

marcia lobo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Rafael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall fantastic stay. The accomodations are clean and tidy, the water and heating are excellent, everything is taken care in a very thoughtful manner. Good breakfast and great options of korean dishes for the other meals. 10/10 would recommend to anyone staying in Puerto Natales.
Stayed 4 nights in Nov 2023

8/10 Good

Hary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel impecablemente limpio y dueños atentos

Stayed 5 nights in Feb 2023

2/10 Terrible

Lorena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me dio cuarto y me cobraron llegue y el manager dek hitel cireano no habla español no me dii xuarto y me cobraron me corrieron. De mala mabera y no esta en la cuydad esta en zona rural y ers de casy madrugada con muy mal clima

10/10 Excellent

Ivette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fuimos atendidos amablemente por los propios dueños. Siempre muy atentos y dispuestos a que pasáramos una grata estadía en Natales
Stayed 1 night in Apr 2021