Along with a restaurant, this smoke-free hotel has a bar/lounge and conference space. WiFi in public areas is free. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite.
Hotel HD Natales offers 41 accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include shower/tub combinations and complimentary toiletries. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. Event facilities measuring 108 square feet (10 square meters) include conference space. For a surcharge, the property provides an area shuttle within 4.5 km and a roundtrip airport shuttle. This Natales hotel also offers a library, a terrace, and barbecue grills.
Hotel HD Natales is a smoke-free property.
Hotel HD Natales has a restaurant on site.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Roundtrip airport shuttle (surcharge)
Area shuttle (surcharge) up to 4.5 km
Food and drink
A bar/lounge
A restaurant
Things to do
Bicycle rentals
Hiking/biking trails
Library
Playground
TV in common areas
Family friendly
Laundry facilities
Playground
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Business services
108 square feet of conference space
Meeting room
Outdoors
Barbecue grill
Garden
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
More
1 building
3 floors
Smoke-free property
Traditional architecture
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided
More
Heating (climate-controlled)
Phone
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
Only registered guests are allowed in the guestrooms
Property is also known as
Hotel Cisne Cuello Negro Puerto Natales
Hotel Cisne Cuello Negro
Cisne Cuello Negro Puerto Natales
Cisne Cuello Negro
Hotel HD Natales Puerto Natales
HD Natales Puerto Natales
HD Natales
Hotel Cisne de Cuello Negro
Hotel HD Natales Hotel
Hotel HD Natales Natales
Hotel HD Natales Hotel Natales
Hotel HD Natales Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 12 out of 50 reviews" "
10 - Excellent
12
Rating 8 - Good. 27 out of 50 reviews" "
8 - Good
27
Rating 6 - Okay. 10 out of 50 reviews" "
6 - Okay
10
Rating 4 - Poor. 1 out of 50 reviews" "
4 - Poor
1
Rating 2 - Terrible. 0 out of 50 reviews" "
2 - Terrible
0
8.4/10
Cleanliness
9.0/10
Staff & service
6.6/10
Amenities
7.2/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Excellent
Barbara, miami
Traveled with family
Apr 2, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff at the hotel were very friendly and helpful. Water service was interrupted one of the nights which was a great inconvenience after a long day to not be able to shower or even flush the toilet. The hotel is far from downtown and since is technically a different town taxis charge extra to/from this location. The view from the hotel
Is beautiful but it isn’t a nice area to walk around.
Beautiful location and really friendly and helpful staff. Would definitely recommend for any stay!
Daryl
Stayed 1 night in Feb 2024
10/10 Excellent
Bonnie
Jan 25, 2024
Liked: Cleanliness, staff & service, room comfort
Quaint hotel with wonderful staff
The staff at this hotel was exceptional. Very kind. Very helpful. It’s an older hotel that could use some improvements. The beds were comfortable. We ate breakfast buffet and dinner. Both were good. Beautiful location. View of the Magellan channel. 5 minutes from airport. 20 minutes from town.
Beautiful setting with room having gorgeous view of the lake. Boutique type hotel with testaurant. While a couple of miles from town, location is quiet, setene and peaceful. Do not rxpect luxury but instead homy feeling and superb service. True story: when checking out, one of our suitcases was brought down by staff member. My husband proceeded to load the rest of our suitcases on our private transportation to Punta Arenas. However, at the airport, I noticed that this particular suitcase was missing and had not been put into the van. The trip from Puerto Natales to Punta Arenas was 2 1/2 hours, so there was no way of turning back. We anxiously called the hotel to explain. They were on it and told us that they had sent someone with our suitcase to the bus station thinking that we were taking the bus to the.airport. When I explained that we were already at the airport, they tried to assure me that they would bring the suitcase to us and if we had already left, the same person would deliver it to us at our hotel in Santiago. I was still anxious because they indicated that the gentleman bringing the suitcase would be getting to the airport at exactly the same time as our departure tome. As it turned out the gentleman texted me as I was boarding so I went to the end of the line. He hurried and got through other obstacles to get the me the suitcase. No money was accepted for all their efforts. We can never thank them enough for everything they did reflecting great customer service
The staff is very kind
Dinner was ok
It is far from downtown
Raquel
Stayed 1 night in Feb 2019
6/10 Okay
Raquel
Traveled with group, Traveled with partner
Feb 24, 2019
Liked: Staff & service
The kindnes of all fue staff!
Although the location is not the best, it is easy to take a cab downtown
It is very interesting to visit the hotel and museum located walking distance
This was a great experience, above all the most and more outstanding was the people working in the Hotel. They were excellent, caring and they treat me like a family.
I was greatly impressed by the food service as well, great breakfast and when I arrived late from my tours they were always willing to serve me a hot meal even after hours as there are not many options to eat out in that area.
They help me in giving me directions how to get around as I never been there before.
I travel alone and all the help the gave me it was great to make my trip more enjoyable and less stressful.
Thanks for everything !!
We were given an upgraded corner room at check in. We had to leave after a few hours due to Aerolenias Argentinas strike so we did not stay over night. The hotel seemed peacefull and clean and the lady assisting us was fantastic.
bruce
Stayed 1 night in Nov 2018
8/10 Good
Verified traveler
Nov 24, 2018
Liked: Cleanliness, staff & service
Great location to stop before going to the Torres del Paine, also can be used for daily trip (1.5 hrs). Staff was awesome and recommended local trekking to Lake Sophie to warm up.
Verified traveler
Stayed 2 nights in Nov 2018
8/10 Good
Alan, California
Jan 8, 2018
Liked: Staff & service, room comfort
Decent base in Puerto Natales
Hotel is located in a quiet area somewhat outside the main town but reasonably close by off the main Route 9. Rooms and facilities are adequate though a bit dated. Nice buffet breakfast provided in the morning. The staff was very friendly and helpful.
Nice hotel with large common spaces. Far from town
Nice hotel with large common spaces and a sweet staff. Far from town and rommms are over heated.
Verified traveler
8/10 Good
Rob, Brisbane, Australia
Feb 25, 2017
Liked: Cleanliness, staff & service, room comfort
Don't be fooled by the Fawlty Towers look
Last minute booking and only hotel I could get without paying an outrageous fee.
I wasn't expecting much (from the photos), but was pleasantly surprised.
Food was excellent as well.
Rob
6/10 Okay
BKDoctor, R
Feb 16, 2017
Liked: Staff & service
Decent hotel with friendly staff
Since I didn't have my own car, the out-of-the-way location definitely brought the stars down. Also, lack of wi-Fi in the room (only in lobby) was a disappointment
Property was a little difficult to find. Rooms/bathrooms were small and dated. Nice breakfast. Very friendly staff. Jorge was very friendly, welcoming and helpful in planning our trip into Torres del Paine.
Super friendly and helpful staff. Hotel was nowhere near the town center, but just a quick cab ride away.
Verified traveler
8/10 Good
John, Greenwich
Feb 16, 2016
Liked: Staff & service
Basic hotel, nice surroundings, nice building
The hotel might be likened a little to a basic ski lodge in many respects. The rooms were not luxurious, but perfectly adequate, the building was attractive from the outside, the service personnel were pleasant and helpful, and the location was good as long as a car was available. I was perfectly happy there. The price was very reasonable.
Very nice staff. Have restaurant within hotel and still service in late evening - this is great considering you finish day tour to Torres del Paine and still have big dinner.