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Plateau Lodge

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Plateau Lodge

Exterior
Standard Double or Twin Room, 1 Bedroom, Shared Bathroom, Garden View | Pillowtop beds, individually decorated, free WiFi, bed sheets
Point of interest
Point of interest
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Spa
  • Breakfast available
  • Free WiFi
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

Map
17 Carroll Street, National Park Village, 3948
  • Marton Sash and Door Cycling Park
    10 min walk
  • Tongariro National Park
    10 min drive
  • Whakapapa Ski Area
    20 min drive

Room options

View all photos for Comfort Apartment, 2 Bedrooms, Kitchen, Ground Floor

Comfort Apartment, 2 Bedrooms, Kitchen, Ground Floor | Pillowtop beds, individually decorated, free WiFi, bed sheets

Comfort Apartment, 2 Bedrooms, Kitchen, Ground Floor

  • 807 sq ft
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room, 1 Bedroom, Shared Bathroom, Garden View

Standard Double or Twin Room, 1 Bedroom, Shared Bathroom, Garden View | Pillowtop beds, individually decorated, free WiFi, bed sheets

Standard Double or Twin Room, 1 Bedroom, Shared Bathroom, Garden View

  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Economy Double Room

View from room

Economy Double Room

  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Studio, 1 Bedroom, Garden View

Comfort Studio, 1 Bedroom, Garden View | Pillowtop beds, individually decorated, free WiFi, bed sheets

Comfort Studio, 1 Bedroom, Garden View

  • 183 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Standard Double or Twin Room

Pillowtop beds, individually decorated, free WiFi, bed sheets

Standard Double or Twin Room

  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Ensuite Room

Pillowtop beds, individually decorated, free WiFi, bed sheets

Double Ensuite Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bedroom Apartment

Pillowtop beds, individually decorated, free WiFi, bed sheets

Two Bedroom Apartment

  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for King Studio Pods

Pillowtop beds, individually decorated, free WiFi, bed sheets

King Studio Pods

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Plateau Lodge

3-star National Park Village motel walkable to Fishers Track
Spa services, a microwave in a common area, and a refrigerator in a common area are available at this motel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a library, and express check-in are onsite. Housekeeping is available on request.
Plateau Lodge offers 22 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually decorated. Beds feature pillowtop mattresses. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and in-room massages can be requested. Renovation of all guestrooms was completed in February 2024.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Plateau Lodge features spa services, a library, and a terrace. Public areas are equipped with complimentary wireless Internet access. This family-friendly motel also offers gift shops/newsstands, ski storage, and tour/ticket assistance. Complimentary self parking is available on site. A total renovation of this property was completed in February 2024.

Plateau Lodge has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: NZD 24 for adults and NZD 19 for children

Things to do

  • Arcade/game room
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Books
  • Library
  • Playground
  • Ski passes
  • Ski storage
  • Table tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's books
  • Children's games
  • Children's toys
  • Highchair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Trampoline

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a national park
  • On the boardwalk/promenade
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • High-pile carpet in room
  • No elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking

More

  • 1 building
  • 1 floor
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Built in 1993
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Heating
  • Individual decor
  • LED lighting
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 55.00
Express check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 7:00 PM
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 35.0 per day

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately NZD 24 for adults and NZD 19 for children
  • Late check-out fee: NZD 55.00 (subject to availability)
  • Rollaway bed fee: NZD 35.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number 9429036926015

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Plateau Lodge
Plateau Lodge National Park Village
Plateau National Park Village
Plateau Lodge Motel
Plateau Lodge National Park Village
Plateau Lodge Motel National Park Village

Plateau Lodge Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 156 out of 309 reviews" "
Rating 8 - Good. 109 out of 309 reviews" "
Rating 6 - Okay. 38 out of 309 reviews" "
Rating 4 - Poor. 2 out of 309 reviews" "
Rating 2 - Terrible. 4 out of 309 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shannan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay with the kids. Clean warm quiet, lovely staff. Highly recommend
Stayed 1 night in Aug 2024

10/10 Excellent

Nivetha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Aug 2024

8/10 Good

Anneke

Liked: Staff & service, property conditions & facilities
The lady on the front desk was lovely and helpful. The unit was a great set up for us with two small kids and even had a proper gas oven. We also really liked the communal area, with books and toys for the kids. The trampoline was great too! Thank you for having us, we would love to come back again!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jordan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was lovley and helpful. Great place close to the snow. Restarsunts not far. Fair price
Stayed 1 night in Jun 2024

10/10 Excellent

Jowel

Very comfortable place
Stayed 1 night in Jul 2024

8/10 Good

sadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Judd Andrzej

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy , friendly staff
Stayed 1 night in Jun 2024

10/10 Excellent

Ziya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely happy I booked this property for our family get away. When I entered the room it was nice and cozy. The staff at reception was so helpful and understanding. Overall I loved my stay will be staying here in future. The property is well looked after in terms of cleaning and every other facility. I definitely recommend this property to other travellers. One more thing parents with kids will love the little play area this place has for kids. my 6 year old was in the play area that’s with the guest lounge and it had a nice fireplace just too amazing for this colder mornings.
Stayed 1 night in May 2024

10/10 Excellent

Logan & Tim

Stayed 1 night in May 2024

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was well located for the Tongariro Crossing shuttles, and good information was provided about local facilities. It was a shame that my own stay wasn’t a positive one - I spent one morning chasing a mouse around the room and was told there wasn’t anything they could do. Any aerosols used set off an alarm that woke everyone up at 6am. I feel like I massively overpaid for what felt more like a hostel experience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our one night in National Park.
Stayed 1 night in Feb 2024

6/10 Okay

Jack

Traveled with partner
Liked: Cleanliness, staff & service
We booked a room in the lodge, and we rather disappointed in the room. The listing and the description did not match the room. The Expedia listing stated room was double with single (although the bed was listed as queen, it was not). The "single" was a bunk bed, and it made the room extremely cramped - and hard to move around. The listing should be more accurate, and clearly state that the rooms in the lodge share a bathroom at the end of the hall. The room was clean and well kept, but very cramped. Another room we saw in the lodge had only one bed and that configuration would be much better than the one we booked.
Stayed 1 night in Jan 2024

8/10 Good

Colin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a hikers/skiers place — very basic but great location and reasonable price. We had a 2-bedroom unit— queen in one, two singles in other. Small living space included a good little kitchen. Right in the heart of the village so good access to everything. Beds were pretty soft, but passable. We’d stay there again given the great access. Pretty clean and pretty quiet.
Stayed 1 night in Feb 2024

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Can improve on hardware, but fantastic staff.
Great to have them drop us off at the train station at the end of our atay. They were also kind enough to let us check out later as our train left at 3pm. Vicky is passionate about her job and is very caring and friendly. Efficient and no fuss. The onky draw back is the the apartment we stayed has 2 levels, and going to the bathroom at night means negotiating steps which is not user friendly for the aged and the young. The heater in the sitting room is also very noisy and the sofa-bed is broken. Due to the above in-room issues, my husband didn't rest well. Otherwise it will be a five star.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, in great location Friendly helpful staff. Highly recommend. Will definitely return to this hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! I stayed in a king pod, it was fantastic. It was spacious, clean, had a fridge, microwave and kettle. The lady at check in was very friendly and helpful. Highly recommend!
Stayed 1 night in Jan 2024

10/10 Excellent

Mar

Stayed 1 night in Dec 2023

10/10 Excellent

Shaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose this property as it was convenient when attempting the Tongariro crossing. We choose the shared facilities so much like a youth hostel with lots of kitchen equipment and shared bathroom. Really good to speak to other guests who had their own stories about their travels. Would stay here again as lots of other hikes around the area. The crossing was ama img as we luckily had a perfect sunny day.
Stayed 2 nights in Nov 2023

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat, tidy little lodge!
Stayed 1 night in Oct 2023

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm rooms with everything we needed. Weather wasn’t great but location would be stunning when it is.
Stayed 1 night in Oct 2023

10/10 Excellent

Urupong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ming

Stayed 1 night in Sep 2023

10/10 Excellent

Shunji

Liked: Cleanliness, staff & service, amenities
Nice comfy place to stay. Staff are very friendly👍
Stayed 1 night in Aug 2023

10/10 Excellent

Winnie, Ellicott City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and gave good recommendations for activities and food around the area