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The Park Hotel Ruapehu

3.0 star property

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Photo gallery for The Park Hotel Ruapehu

Restaurant
Garden
Front of property
Courtyard
Outdoor spa tub

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Laundry
$100
includes taxes & fees
Dec 1 - Dec 2

Explore the area

View in a map
6 Millar Street, Tongariro National Park, National Park Village, 3948
  • Place, Fishers Track
    ‪10 min walk‬
  • Place, Marton Sash and Door Cycling Park
    ‪10 min walk‬
  • Place, Tongariro Alpine Crossing

Room options

View all photos for Super Family Mezzanine

Iron/ironing board, free WiFi, bed sheets

Super Family Mezzanine

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for King Room

King Room | Iron/ironing board, free WiFi, bed sheets

King Room

9.0 out of 10
Wonderful
(28 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Twin Room | Iron/ironing board, free WiFi, bed sheets

Twin Room

7.4 out of 10
Good
(8 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Mezzanine

Iron/ironing board, free WiFi, bed sheets

Family Mezzanine

8.6 out of 10
Excellent
(23 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Queen + Single Room

Queen + Single Room | Iron/ironing board, free WiFi, bed sheets

Queen + Single Room

8.6 out of 10
Excellent
(21 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quad Mezzanine

Quad Mezzanine | Iron/ironing board, free WiFi, bed sheets

Quad Mezzanine

8.6 out of 10
Excellent
(7 reviews)
  • 258 sq ft
  • Sleeps 4
  • 4 Twin Beds

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About this property

The Park Hotel Ruapehu

3-star National Park Village hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance, and a garden are onsite.
The Park Hotel Ruapehu offers 78 accommodations. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

2 hot tubs are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Park Hotel Ruapehu features 2 hot tubs. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 11 square feet (1 square meters) include conference space. This National Park Village hotel also offers a terrace, tour/ticket assistance, and a garden. Onsite self parking is complimentary.

The Park Hotel Ruapehu is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
The Park Hotel Ruapehu has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: NZD 30 for adults and NZD 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 11 square feet of conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • Banquet hall
  • Built in 2006
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 30 for adults and NZD 15 for children
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Park Travellers
Park Travellers Lodge
Park Hotel Ruapehu National Park Village
Park Hotel Ruapehu
Park Ruapehu National Park Village
Park Ruapehu
The Park Travellers Hotel National Village
The Park Hotel Ruapehu Hostel/Backpacker accommodation
The Park Hotel Ruapehu Hostel
The Park Hotel Ruapehu Hotel
The Park Hotel Ruapehu National Park Village
The Park Hotel Ruapehu Hotel National Park Village

Reviews

The Park Hotel Ruapehu Reviews

8.2

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 352 out of 1003 reviews
Rating 8 - Good. 440 out of 1003 reviews
Rating 6 - Okay. 150 out of 1003 reviews
Rating 4 - Poor. 45 out of 1003 reviews
Rating 2 - Terrible. 16 out of 1003 reviews

Reviews

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom is a bit small.
Stayed 3 nights in Aug 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 4 nights in Aug 2025

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful 3 night stay in a king room on the ground floor. Very convenient for driving to Whakapapa ski field. Cosy bar and dining room for the evenings, and pleasant staff. Note for future guests, the bathroom is very small. Daily room service available if desired. We will stay again.
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Wont be back

The family mezzanine is not young family friendly. The toilet + bath is so small, it was hard to get a water for the pot because of how small the sink was. It felt like they forced the setup to have 2 beds downstairs. Not enough space to move. Upstairs was also tight, the bedside table was already blocking the entry way from the stairs, and also blocking the sockets. It is also not that clean, the stair is steep and not stable. Outside and neighboring rooms can hear sounds from your room, so you really need to be quiete for the benefit of your sensitive neighbors. The door also doesn’t lock, I mean because of the wood expansion, it was hard to lock the door. If you are unable to notice it, then you’ll end up having an unlocked door.
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

Jenell

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Aug 2025

8/10 Good

Ross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ate in the restaurant whihc was ok but would be good if they changed the menu sometimes as seems the same year on year
Stayed 2 nights in Aug 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great value accommodation
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Dewet

Traveled with family
Liked: Staff & service
We recently stayed here for a short trip and overall had a good experience. On arrival, the staff were friendly, professional, and made check-in a breeze. Our room was clean and had everything we needed for the trip, though it was a little smaller than expected. The location is great. The town itself isn’t very big, so everything is within walking distance. The hotel’s restaurant was a highlight. It’s clean, welcoming, and serves great food. During our stay, breakfast was offered as a buffet due to the number of guests, and it didn’t disappoint. In the evening, we enjoyed a few drinks and a delicious pizza by the cozy fireplace. Service was friendly and quick, which made it a lovely experience. That being said, there were a few downsides. We wanted to relax in the TV room one evening, but the remote didn’t work and DVDs were scattered everywhere, some without cases. The rooms could use some maintenance, our bathroom sliding door’s bottom guide was loose, causing it to jam, and the toilet paper holder was barely attached. The bedside table drawers also didn’t close properly unless slammed. The property is older, which means quite a bit of creaking at night. Sound travels easily from the unit above, and footsteps were particularly loud. Overall, the warm service, great location, and restaurant made it an enjoyable stay, but a few maintenance fixes would make a big difference.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tawhiao

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy place to stay when visiting the mountains and local area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Barney

Stayed 1 night in Aug 2025

6/10 Okay

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service
The restaurant was buzzing when we arrived for dinner, and there was about an hour’s wait for a table, so something to keep in mind if you're planning to eat during peak times. Our neighbours in the room next door were quite noisy until around midnight, which made it a bit hard to wind down. That said, the staff were absolutely lovely and welcoming, and our room was spotless. We really appreciated the care that went into keeping everything clean.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sinem

Stayed 2 nights in Aug 2025

2/10 Terrible

RONGWU

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we booked the room, there was no clear indication that children would be required to have their own beds or that they couldn’t share a room with parents. We stayed the first night without any issue, and only on the second day were we told we must pay for another full-priced room, or leave. We did not stay the second night, and yet we were charged. The hotel’s failure to communicate this policy at check-in, combined with Expedia’s lack of clarity during booking, resulted in significant stress and additional cost to our family.
Stayed 2 nights in Jul 2025

8/10 Good

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Zachary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Geeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Jaco, Te Aroha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fir a short stay and 5 people it is enough
Stayed 1 night in Jul 2025

4/10 Poor

Shayne

Disliked: Staff & service, property conditions & facilities, room comfort

Eat elsewhere

Hotel is ok but fairly basic, sadly a very bad experience with the waitress resulted in us eating elsewhere.
Stayed 1 night in Jul 2025

8/10 Good

Stanislavs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jul 2025

2/10 Terrible

Rica Mae

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A guy entered our room around 2:15am. I open my eyes a little bit to see his face but I can't recognized it. I was so nervous and scared that time so I didn't ask for help from my parents coz the first thing in my mind is that what if he has a knife or gun that he can use to kill us. He sat to our bed where I and my son sleeping. After that he stand up and turn on the light and open the door for about 2-5mins and then he go upstairs where my parents are sleeping, I don't know if what he is looking for. After a few minutes he went downstairs and leave our room. After he leave our room I immediately locked again the door and went upstairs to wake up my father and I told him that there is another person who entered our room. My father immediately went to reception but no one is on duty, he also ring the manager's number twice or thrice but the manager didn't pick up the phone to answer my father's call. So my father decided to call 155 at first and then the staff told to my father that he should call 111 for immediate response of an officer. The officer arrived in a minute and he also tried to ring the manager's number but still he didn't pick up the call. We went to our room with the officer and explained everything. Until now we are waiting for the update of cctv footage from the hotel. It's the first time I've encountered that kind of situation. My son was traumatized on what happened earlier, he don't want to sleep that time and he is crying thinking about what happened.
Stayed 2 nights in Jul 2025

8/10 Good

Val

Liked: Cleanliness, amenities, property conditions & facilities
The receptionist on our arrival was very friendly and welcoming. All staff were. The room we had was very clean, comfortable and warm. I'd recommend this hotel to everyone heading to Whakapapa. The only thing that I do have a gripe about is when we went to dinner in the restaurant. I had to pay separately for everything. Yes. Pre dinner drinks. Starters. Mains and dessert. But other than that. The meals were very good.
Stayed 3 nights in Jul 2025

10/10 Excellent

Duyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Yik Kong

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not enough lights at corridor to the extent that it's a safety concern. Room and bathroom sfor 4 adults are so small that it's not practical.
Stayed 1 night in Jul 2025