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Castle Hotel

3.0 star property

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Photo gallery for Castle Hotel

Front of property
Indoor wedding
Reception
Lounge
Classic Triple Room | 1 bedroom, premium bedding, individually decorated

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Parking included
$99
includes taxes & fees
Nov 17 - Nov 18

Explore the area

View in a map
The Parade, Neath, Wales, SA11 1RB
  • Place, Gwyn Hall
    ‪2 min walk‬
  • Place, Victoria Gardens
    ‪3 min walk‬
  • Place, Neath Abbey Ruins
    ‪2 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪55 min drive‬

Room options

View all photos for Single Room

1 bedroom, premium bedding, individually decorated

Single Room

  • 109 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Double Room

1 bedroom, premium bedding, individually decorated

Classic Double Room

7.6 out of 10
Good
(9 reviews)
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Triple Room

Classic Triple Room | 1 bedroom, premium bedding, individually decorated

Classic Triple Room

8.0 out of 10
Very good
(1 review)
  • 149 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 1 Double Bed and 2 Twin Beds

View all photos for Classic Twin Room, 2 Twin Beds

1 bedroom, premium bedding, individually decorated

Classic Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(14 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Luxury Suite, 1 King Bed, Private Bathroom

Luxury Suite, 1 King Bed, Private Bathroom | 1 bedroom, premium bedding, individually decorated

Luxury Suite, 1 King Bed, Private Bathroom

  • 159 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Castle Hotel

3-star Neath hotel with coffee shop/cafe
A bar/lounge, a coffee shop/cafe, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, 24-hour room service, a 24-hour front desk, and wedding services are onsite.
Castle Hotel offers 30 accommodations with coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Satellite television is provided.

This Neath hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This business-friendly hotel also offers a terrace, multilingual staff, and coffee/tea in a common area. Limited complimentary onsite parking is available on a first-come, first-served basis.

Castle Hotel is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free continental breakfast available 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 22-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Noise-free guestrooms cannot be guaranteed

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Castle Hotel Neath
Castle Neath
Castle Hotel Hotel
Castle Hotel Neath
Castle Hotel Hotel Neath

Castle Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 162 out of 397 reviews
Rating 8 - Good. 132 out of 397 reviews
Rating 6 - Okay. 63 out of 397 reviews
Rating 4 - Poor. 23 out of 397 reviews
Rating 2 - Terrible. 17 out of 397 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Hotel with history

A very pleasant stay. Friendly staff and good service. Continental breakfast was good though light for my taste. Loved the history of the hotel which gave it an added dimension. Would stay again. Diolch
Stayed 2 nights in Aug 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Craig

Liked: Cleanliness, staff & service
The hotel was lovely apart from the walk to rooms and being disabled it wasn’t easy room 27 was the furthest room from the lift . Also what spoilt the stay for us was the lack of privacy with a real thin door with a big gap underneath dividing inbetween rooms, so you can hear every word next door said all night and that’s not a nice feeling sorry Then to top that we got blocked in the hotel car park by a non resident illegally parked. When asked could they get the car removed I was told they can’t do that. Luckily one of the staff was able to move her car so I was finally able to get out and leave. Please put a camera on your car park and enforce the parking fine for illegal parking and that way you won’t get bad reviews regarding the matter which I was told happens daily. Thanks
Stayed 2 nights in Jul 2025

8/10 Good

Tracy

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025

6/10 Okay

Sean

Business traveler
Liked: Staff & service

Ok for the money. Could be better

For less than £70 it was ok. The bed was comfortable and clean. The bathroom needs modernising. The bathroom window did not close. There are no curtains in the room, and blinds let loads of light in. Could hear all the noise from outside and other rooms talking.
Stayed 1 night in Jul 2025

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Anchor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay, nice staff, we were told brecy was till 9.30 we got there 9.10, and she finish 9.00,
Stayed 1 night in Jul 2025

4/10 Poor

Melia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower not working, and ripped bedding. Area is noisy but that's not the hotels fault. Bed as hard as rock with flat pillows. Not a double bed, but two singles pushed together. I got about two hours of sleep due to being so uncomfortable
Stayed 1 night in Jul 2025

6/10 Okay

Kirsty

Traveled with partner
Liked: Staff & service
Nice lobby and function rooms. However bedroom was very dated and bathroom. With a refurbishment it could be a fantastic place to stay. Also quite noisy with other guests slamming doors and loud in corridors at night
Stayed 1 night in Jul 2025

6/10 Okay

Melia

Traveled with partner
Liked: Cleanliness, staff & service
Would probably come back because it's in a convenient location and staff were friendly and helpful
Stayed 1 night in Jun 2025

4/10 Poor

Lewis

Traveled with family and small children
Disliked: Cleanliness
Staff where amazing and helofuk However the cleanliness of the room was in a poor state, as there where clear sign of dog hairs on the carpet. Mould on the shower glass, stains on the bedframe. And melted chocolate on the towel that was folded on my bed when we first arrived
Stayed 1 night in Jun 2025

4/10 Poor

Jeffrey

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here

First impression of lobby, bar and common areas was good. Rooms were horrible, dirty, carpets disgusting, toilet dirty, cob webs, shower door didn’t close, bed was old and lumpy, shower water too hot and hard to adjust. Need to update locks on door, using keys and hard to lock. They did have nice towels and bedding was clean. These comments were regarding rooms 20 and 22. I don’t understand reviews on this sight being good.
Stayed 1 night in Jun 2025

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, room comfort
Very nice
Stayed 3 nights in May 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Bedding clean, bathroom clean but in need of renovation - dated. OK for contractors. Lobby & Reception in good condition, staff helpful.
Stayed 2 nights in Jun 2025

10/10 Excellent

Stuart

Stayed 2 nights in May 2025

2/10 Terrible

Sian

Traveled with family
Disliked: Property conditions & facilities, room comfort
Unable to sleep due to noise from surrounding bars /clubs Unable to hear tv in room due to noise even with windows shut. No parking available. Wifi not working. Tv remote faulty. No chef so no evening meal. Very noisy outside and hotel unable to offer any remedy that night. Did not stay full duration due to lack of sleep. Unsuitable especially for a child if you expect to be able to sleep at a reasonable hour. Very unhappy. Staff were considerate and apologetic though.
Stayed 2 nights in May 2025

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Talfan

Stayed 1 night in May 2025

10/10 Excellent

Alex

Stayed 1 night in May 2025

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely short stay at this hotel room facilities good very comfortable bed neath botanical gardens are lovely food was very good at the hotel not overpriced staff very friendly nothing to mutch trouble for them I would recommend the castle hotel to anyone
Stayed 2 nights in Apr 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, room comfort

Good night out in Neath

Staff great , room vey clean but bathroom was very dated and needed regrouting.
Stayed 1 night in Apr 2025

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not great but maybe good for Neath.

A bit tired and in need of some repairs and modernisation. Room was opposite two very loud pubs with music till early hours. Fights and shouting echoed through the streets into the night.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Nicola

Traveled with family
Disliked: Cleanliness, amenities
Bed really uncomfortable, felt rock hard and could feel the springs!
Stayed 1 night in Apr 2025

8/10 Good

Graham

Stayed 1 night in Mar 2025