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Neckarsteinach Vacation Packages

The marketing photos are unfortunately not the reality. The room was dark, the phone was yellow nicotine stained. No fridge, no safe, no tea or coffee. One pillow each. I asked for more pillows and they don't give any extra ones, so I had to go and but some from the supermarket. The bathroom was dark and grey and felt like a prison cell! The photos of the pool was blue, but it was green. From researching means it may be unsanitary as can be algae or wrong chlorine balance. So we didn't get in it. paintwork not looked after and some of the garden furniture broken. I would never stay there again. Looks nothing like the photos.

There did not clean the fridge. There was a left over cola. They did not refill the shampoo. There was a bottle bit it was empty. There was also no extra toilet paper. After we request them, they put it into the room. But nobody knows English, so communication was really bad.

The lock on the door is broken and the door closer is broken. I had to push the screws in so that I can close the door. I didn't feel secure in the hotel; also, the elevator was not working as well. I had to go back to the car to leave the luggage and get a few things so I can get over for one night.

Clean room and helpful staff

All of it.

Good breakfast and restaurant with lake views