6/10 Okay
Shari
Traveled with family
Oct 12, 2024
Disliked: Staff & service
CocoLaPalm not what I remembered
CocoLaPalm has been my go to for a few years now but this trip left much to be desired. The rooms aren’t being cleaned properly instead it looks like a surface clean is being done; mildew was all over the bathroom which could have been easily remedied with bleach! Same for the tile grout lines. We had to wear slippers because the floor wasn’t mopped properly. I opted not to have housekeeping for the 3 day stay because I don’t feel anything would have changed. The power kept surging making it difficult to charge our devices in both rooms, biting ants plagued my room so I had to request spray. The restaurant is too expensive for the quality and portion size not to mention the ten percent service charge which now became customary. The continental breakfast comes with the room however it consists of unripened fresh fruit and pastries none of which were to our liking so we ended up purchasing meals both on and off the property. Overall it’s a beautiful property and the location on the beach is great however there is room for improvement in many areas.
Shari
Stayed 3 nights in Oct 2024