4/10 Poor
Carlette
Traveled with partner
Sep 7, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I’ll start by saying Chantae was amazing and incredibly helpful before our stay at the Hideaway. Unfortunately, the experience went downhill quickly after check-in. We booked a Diamond Club Penthouse One Bedroom Suite expecting a premium experience, but it was far from it.
The jacuzzi didn’t work when we arrived and had to be fixed. There was visible mold on the couch and in parts of the room, the toilet leaked even after being “repaired,” and the AC stopped working in the middle of the night, leaving us sweating in an unbearably hot room. These are basic maintenance issues that should never happen in a high-end resort.
To make things worse, there were constant towel shortages by the pool and adults-only beach. We were told to contact our butler for towels, a small but frustrating issue that added to the overall lack of service.
We were celebrating our wedding anniversary and mini honeymoon, and what was supposed to be a special, relaxing trip ended up being filled with disappointment. Some of the best moments of our vacation happened off the property, which says a lot.
We really wanted to love this place, but it simply didn’t live up to the expectations or the price. A resort like this should offer a seamless, stress-free experience, sadly, that was not the case.
Carlette
Stayed 5 nights in Aug 2025



























