6/10 Okay
scott
Traveled with partner
May 17, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and property are fine the thing that turned me was being nickel and dimed. We paid for an ocean view and were charged extra for our room when we got there regardless which I don't think is fair. Also AFTER I was told that $222 was the only additional up charge I was then again accosted by staff wanting ANOTHER $30! I was also charged one night at riu palace in Montego Bay because YOUR staff told us it was 3 HORS to tropical bay where we were supposed to stay and that was misleading as well. Finally we talked to someone who was knowledgeable and we got a cab to our actual resort and are supposed to have $3400 credited to our account. I still haven't seen that credit and I would like my $252 back. I also think it's ridiculous that I was charged $2.00 for ONE LOCAL phone call. If I'm not going to be compensated at all it's unlikely that I'll use or recommend Riu in the future. I'm definitely NOT ever using Expedia again that's for sure.
scott
Stayed 8 nights in May 2025