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Hotel Promenade

3.0 out of 5.0
Cnr Samora Machel Drive & Henshall St, Mbombela, Mpumalanga
Cnr Samora Machel Drive & Henshall St, Mbombela, Mpumalanga

Standard Twin Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Amenities

Renovations + Closures

This property is closed from October 19 2022 to October 18 2024 (dates subject to change).

Property Features

Hotel Promenade features an outdoor pool and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a business center and meeting rooms. This family-friendly hotel also offers a terrace, tour/ticket assistance, and a garden. Onsite self parking is complimentary.

Hotel Promenade has designated areas for smoking.

  • Number of outdoor pools - 1
  • Fitness facilities
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • 24-hour front desk
  • Conference space
  • Business center
  • Meeting rooms
  • Tours/ticket assistance
  • Year Built - 1950
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Safe-deposit box at front desk
  • Terrace
  • Luggage storage
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Conference center
  • Designated smoking areas
  • Banquet hall
  • Laundry facilities
  • Total number of rooms - 71
  • Number of floors - 2
  • Number of buildings/towers - 1
  • Wedding services
  • Garden
  • Tennis on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Room Amenities

Hotel Promenade offers 71 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Coffee/tea maker
  • Daily housekeeping
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Balcony
  • Iron/ironing board (on request)
  • In-room childcare (surcharge)
  • Satellite TV service
  • Flat-panel TV
  • Free WiFi
  • TV size: 40
  • Bathtub or shower
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1

Parking

Free self parking

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:00 AM.

Town Hall Restaurant - This restaurant serves breakfast, lunch, and dinner.

The Hotel Bar and Terrace - Onsite bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Hotel Policies

Payment types

Fees

Optional extras

  • Fee for buffet breakfast: approximately ZAR 140 for adults and ZAR 55 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 2:00 PM

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is 10 AM

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. Cashless payment methods are available for all transactions.

Service animals are allowed

Service animals are exempt from fees/restrictions

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Staff temperature checks are conducted regularly

Masks are compulsory at the property

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is available

Commonly-touched surfaces are cleaned with disinfectant

Reservation might be required for some facilities onsite

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Property follows sanitization practices of Ecolab (3rd party expert - Global)

Staff wears personal protective equipment

Mobile key entry is not available

Debit cards not accepted

Food service has been amended for enhanced safety

Protective clothing is not available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Children stay free - maximum age 11

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Children stay free

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Number of children who can stay free - 2

Gap period enforced between guest stays - 48 hours

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed (service animals welcome)

We should mention

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Cashless payment methods are available for all transactions.

Hotel Names

  • Best Western Hotel Promenade Nelspruit
  • Hotel Promenade Nelspruit
  • Promenade Nelspruit
  • Best Western Promenade Nelspruit
  • Best Western Promenade
  • Best Western Hotel Promenade
  • Hotel Promenade Hotel
  • Hotel Promenade Mbombela
  • Hotel Promenade Hotel Mbombela

National Rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

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