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Hotel de l'Ecluse

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel de l'Ecluse

Interior
Exterior
Premium bedding, minibar, in-room safe, individually decorated
Shower, free toiletries, hair dryer, towels
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Laundry
  • Housekeeping
  • Pet friendly

Explore the area

Map
Rue De l'Ecluse 24, Neuchatel, NE, 2000
  • Prison Tower
    4 min walk
  • Galerie Quint-Essences
    4 min walk
  • Chateau de Neuchâtel
    6 min walk
  • Bern (BRN-Belp)
    63 min drive

Room options

View all photos for Classic Double Room Single Use, 1 Queen Bed

Classic Double Room Single Use, 1 Queen Bed | Premium bedding, minibar, in-room safe, individually decorated

Classic Double Room Single Use, 1 Queen Bed

  • Sleeps 1
  • 1 Queen Bed

View all photos for Double Room

Double Room | Premium bedding, minibar, in-room safe, individually decorated

Double Room

  • Sleeps 3
  • 1 Double Bed

Quadruple Room

  • Sleeps 6
  • 1 King Bed and 1 King Sofa Bed

Similar properties

Exterior

Hotel Touring au Lac

Pet friendly
Free WiFi
Breakfast available
Laundry
4.0 out of 5, Very Good, (353)
The price is $141
per night
$156 total
includes taxes & fees
Dec 11 - Dec 12
Hotel Touring au Lac

About this property

Hotel de l'Ecluse

3-star Neuchatel hotel with coffee shop/cafe
Along with a bar/lounge, this smoke-free hotel has a coffee shop/cafe and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite.
Hotel de l'Ecluse offers 22 accommodations with minibars and safes. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Neuchatel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Neuchatel hotel also offers a terrace, multilingual staff, and tour/ticket assistance.

Hotel de l'Ecluse is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning.
Room service (during limited hours) is available.

Languages

Arabic, English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available

Food and drink

  • Daily buffet breakfast available for a fee: CHF 15 per person
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 steps to reach entrance
  • Elevator (43 inch wide door)
  • Well-lit path to entrance

More

  • 2 buildings
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 40.0 per night
Cribs (infant beds) are available for CHF 40.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 15 per person
  • Pet fee: CHF 20 per pet, per day
  • Service animals are exempt from fees
  • Kitchen/kitchenette fee: CHF 5 per day
  • Crib (infant bed) fee: CHF 40.0 per day
  • Rollaway bed fee: CHF 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

de l'Ecluse Neuchatel
Hotel de l'Ecluse
Hotel de l'Ecluse Neuchatel
Hotel l'Ecluse Neuchatel
Hotel l'Ecluse
l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel
Hotel de l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel Neuchatel

Hotel de l'Ecluse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 106 reviews" "
Rating 8 - Good. 48 out of 106 reviews" "
Rating 6 - Okay. 9 out of 106 reviews" "
Rating 4 - Poor. 3 out of 106 reviews" "
Rating 2 - Terrible. 2 out of 106 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

isabelle

Stayed 1 night in Jun 2024

2/10 Terrible

E. Michael

Business traveler
Disliked: Staff & service
The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.
Stayed 6 nights in Jul 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said "oh but we are fully booked and I cannot change." It was a disappointment. The room was very small as well.
Stayed 1 night in Jun 2021

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Neuchatel
I came here for a conference. This hotel is wonderful. It is a 10 to 15 minute walk to/from the train station. The service is great, and it is very clean. I did not have the breakfast, so I cannot comment on it. There is a small kitchenette in the room, and you can get equipment (pans, pots, utensils, plates, etc.) at the front desk. They are happy to provide what you need. There is a nice grocery next store. The hotel is very close to the lake and this pedestrian area of town - 5 minutes away.
Stayed 5 nights in Sep 2018

4/10 Poor

Janetta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blank!
Hotel double booked us so we had to go somewhere else. Not impressed!
Stayed 2 nights in Jun 2017

10/10 Excellent

Kevin William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very comfortable,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alain d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well run
Friendly, clean, efficiently run

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

guillaume, rennes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant in the city centre
good one night stay for professional purpose

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Never again
Arrived at Midnight and no reception is there. No AC in hotek and no screen on windows. It was 90F. I ched out in the morning and paid one night penalty. Absolutely horrible.

10/10 Excellent

Stephany, HOUSTON TEXAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
Very ok for short trips. Tiny (!) TV on the floor, low window. Clean.

8/10 Good

Simon, Stokeinteignhead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Rooms we well equipped and up to date. Service was excellent.

8/10 Good

Genevra

Liked: Cleanliness, staff & service
Fulfilled our needs
Rooms are very small otherwise very pleasant. Entry had steep steps leading to front door.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Good location, nice quaint room, very clean.

6/10 Okay

Working at PMI, UK

Disliked: Property conditions & facilities
Good Location OK Hotel
It had a good location average hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
We stayed in Hotel L'Ecluse overnight to catch an early train to Paris. Location was not ideal for that purpose (not within walking distance from train stainion with luggage) but other hotels were fully booked. Our room was small but comfortable. Hotel has no parking and no accessible entrance, we've got to carry heavy luggage upstair from street to the hotel enterance. It was noisy early in the morning and it was noisy till late night because of proximity of railroal tracks. Staff speaks English and was helpful during our stay: provided extra cups and tea pot to make tea in the room, arranged taxi. Bed and linen were very clean.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

aline

Liked: Cleanliness, property conditions & facilities
Satisfactory stay
Nothing outstanding

8/10 Good

Daniel, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Simple, and Inexpensive
Hotel de l'Ecluse is quite nice when visiting Neuchatel for either business or pleasure. I travel to Neuchatel about twice a year for business and always stay there, although I would not hesitate to stay on vacation. The rooms are very simple and efficient. A characteristically European bed and bathroom await (not overly large, but not cramped). The free wifi is really nice in a continent where everything is quite expensive. The staff is very friendly and speak English, although a minimal amount of French goes a long way. The breakfast is pleasant and I usually get it. The city attractions are a very short walk and there are a few very nice restaurants very close by. The area is not dodgy at all, just use common sense and you will be fine. The bus line is quite handy and the Ecluse stop is 1/2 block away. Do not let the proximity of the train tracks on a satellite view scare you, they are about 60 feet up in elevations and Swiss trains are ultra-quiet. I had a room facing the tracks and had to *try* to detect when a train would pass.

10/10 Excellent

Thomas

Stayed 3 nights in Apr 2024

8/10 Good

Moreno

Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel was very clean and the staff was very kind. The location is not far from both the train station and the downtown (almost middle of the slope between the station and the downtown). The breakfast was not gorgeous but sufficiently good for me. Only the problem was no AC. The room was quite hot during my stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Giorgio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023