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Holiday Inn Express Luzern - Neuenkirch by IHG

3.0 star property

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Photo gallery for Holiday Inn Express Luzern - Neuenkirch by IHG

Free daily continental breakfast
Exterior
Exterior
Free daily continental breakfast
Standard Room, 1 Queen Bed with Sofa bed | In-room safe, desk, soundproofing, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Laundry
  • Housekeeping
$139
includes taxes & fees
Sep 22 - Sep 23

Explore the area

View in a map
Raststaette Luzern Neuenkirch A2, Neuenkirch, LU, 6023
  • Chateau Guetsch
    ‪9 min drive‬
  • Chapel Bridge
    ‪10 min drive‬
  • KKL Lucerne
    ‪11 min drive‬
  • Zürich (ZRH)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 Queen Bed with Sofa bed

7.6 out of 10
Good
(27 reviews)
  • 172 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Twin Beds

8.0 out of 10
Very good
(12 reviews)
  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Room

8.0 out of 10
Very good
(5 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Accessible

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Twin Beds, Accessible

9.0 out of 10
Wonderful
(6 reviews)
  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Holiday Inn Express Luzern - Neuenkirch by IHG

3-star Neuenkirch hotel with bar/lounge
A bar/lounge, a snack bar/deli, and a business center are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.
Holiday Inn Express Luzern - Neuenkirch by IHG offers 60 accommodations with safes and coffee/tea makers. Televisions come with satellite channels. Bathrooms include showers and hair dryers.

This Neuenkirch hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a business center and meeting rooms. Event facilities measuring 75 square feet (7 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Playground

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 75 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 50 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 1.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 50 per accommodation, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Holiday Inn Express Luzern
Holiday Inn Express Luzern Hotel
Holiday Inn Express Luzern Hotel Neuenkirch
Holiday Inn Express Luzern Neuenkirch
Holiday Inn Express Neuenkirch
Luzern Holiday Inn Express
Luzern Neuenkirch
Neuenkirch Luzern
Holiday Inn Express Luzern Neuenkirch Hotel

Holiday Inn Express Luzern - Neuenkirch by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 285 out of 815 reviews
Rating 8 - Good. 342 out of 815 reviews
Rating 6 - Okay. 118 out of 815 reviews
Rating 4 - Poor. 46 out of 815 reviews
Rating 2 - Terrible. 24 out of 815 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Rajeshree

Stayed 1 night in May 2025

2/10 Terrible

Tapan

Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Iva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, quiet and convenient location
Stayed 1 night in Apr 2025

4/10 Poor

Robert, Boise

Traveled with family
Disliked: Property conditions & facilities
The tv remote did not work. The shower was cold due to are large group of bus tour guests. The electronic door locks kept failing to work.
Stayed 2 nights in Apr 2025

10/10 Excellent

Liuba

Stayed 1 night in Apr 2025

8/10 Good

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Olga

Traveled with family
Liked: Amenities
Great value for money.
Stayed 3 nights in Feb 2025

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Grocery store, gas station, Burger King on site.
Stayed 1 night in Jan 2025

10/10 Excellent

Heike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient place to overnight on our way to Italy. Comfortable beds, crisp linen, breakfast that offered anything you‘d want including potent coffee. It is literally on the motorway, with easy parking just outside the door. Accessible building and showers. Very clean. Staff was super nice.
Stayed 1 night in Jan 2025

8/10 Good

Danny

Traveled with family
Ligt naast Burger King op afslag snelweg, goede prijs voor Zwitserse begrippen. Inclusief ontbijt maar dat was een chaos, te veel mensen met te weinig eten en personeel. Al met al, prima prijs kwaliteit verhouding.
Stayed 1 night in Dec 2024

8/10 Good

Alfred

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2024

8/10 Good

Alex, Augsburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel with a good location for a car trip. Easy to access Lucern and also have very nice options to charge your EV car in the surrounding area, together with diner and shopping options.
Stayed 1 night in Nov 2024

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy hotel directly on the motorway with plenty of parking & large rooms. Well maintained & clean with nice bathroom. Burger king & self service buffet restaurant on site. Very good breakfast with the added bonus that our 2no dogs were allowed at the hotel for an extra cost & nice countryside walks nearby
Stayed 1 night in Sep 2024

10/10 Excellent

ANNA

Stayed 1 night in Sep 2024

8/10 Good

Dr.rajpal

Traveled with partner
Location
Stayed 7 nights in Oct 2024

6/10 Okay

Sahil

Traveled with family
Disliked: Cleanliness
The property was overall okay to stay in and the breakfast was fine too. However, the rooms were dirty and all linen covers, bedsheets had marks and stains. The rooms don’t have the AC in them so they are quite hot and difficult to stay in for longer. Also, the phone charging stations in the hotel lobby area do not work at all so we had to buy a new adaptor for our iphones.
Stayed 2 nights in Sep 2024

6/10 Okay

Ahmed, Ilford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking and quiet
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I think we were expecting all of the modern amenities of a N. American Holiday Inn, but the space was extraordinarily tight, very small bathroom/shower, no a/c and just a desktop fan to move air. The beds and pillows were quite uncomfortable. I do feel like the space was clean, and the breakfast was nice. The staff was friendly, and it wasn’t their fault that there was a very loud tour group also staying. The location is a convenient stop off the highway, where there are several food options. Across from the hotel there is a farm/park with a lot of nice walking paths. So, overall, some pros, some cons—just depends on what you are expecting.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sohely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was very clean. Loved their services.
Stayed 1 night in Sep 2024

10/10 Excellent

Tara M

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast choices were very good. This hotel is at a “travel plaza”, what US residents would call a “truck stop”. The restaurant at the plaza, Marche, offers a wide range of fresh cooked food, salads, etc. There is also a small Co-op grocery. We chose this hotel because it was on the route of a walking trail we wished to explore, and were pleased with the accommodations and the ease of walking to Sempach. It is not on public transportation but we easily got car service from the train station at Emmenbrucke.
Stayed 2 nights in Sep 2024

6/10 Okay

Giellen Farah

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Somwhat affordable near Lucerne, about CHF40 if you take an Uber each way to get to the Lucerne city center. I loved having a Coop next door, as well as a dining option. You can also order food in, and the staff will help you with utensils. Ice machine in the lobby free for use was a bonus. The bad: not very clean. There was mildew by the bathroom sink and around the shower glass doors. The bathroom also had a faint smell of urine, which you could also smell from the room. The bedroom is also very small for 3 people. Ok for a night ot two, I guess.
Stayed 2 nights in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
When booked I did not realise that the hotel was in a service station and not where I would normally choose to stay. However, the reception staff really made it a pleasure to stay. Although the services facilities did look that it had good food and drink, we had been driving for 6 hours and wanted to be somewhere quite, the reception girls let us out of the back gate and we drove 10 mi s to the nearest village where we found a lovely wee bistro. The hotel was clean and well maintained and well worth the money.
Stayed 1 night in Sep 2024