Search Deals on

Neufahrn in Niederbayern Vacation Packages

Ashraf the front desk agent saved the day! Our original room had a few issues and he empathized kindly and even had assisted us to a different room which was much better. He is a gem and has excellent customer service! He saved our Oktoberfest visit and should be a manager with how well he handled the situation. The hotel gets a 10/10 from me because of him. :)

Had a lovely stay here! The staff were friendly, welcoming, and incredibly helpful throughout. The hotel is in a great location, making it easy to get around and explore. Overall, a really enjoyable experience and I’d happily stay again.

Tnx

The hotel is wonderful. I recommend you go.

When I arrived they gave me a very small and dark room facing the famous brewery Hofbrau full of people and unbearable noise. I have travelled 24 hours and I needed some rest. I insisted for another room but they apologize saying that the hotel was fully booked and gave a voucher for a cocktail as a compensation. I knew that the hotel was not full and I spoke to a supervisor. Finally they gave another room. Sometimes, I feel that having a Expedia reservation in certain hotels puts you at the end of the list. This was the case of The Platzl.