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Best Western Hotel Prisma

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Children's activities
Exterior
Lobby
Exterior
Breakfast, lunch, dinner served; international cuisine, alfresco dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
Max-Johannsen-Brücke 1, Neumuenster, SH, 24537
  • Water Tower
    ‪3 min drive‬
  • Neumuenster Zoo
    ‪4 min drive‬
  • Designer Outlet Neumünster
    ‪9 min drive‬

Room options

View all photos for Business Room, 1 Double Bed, Garden View (Converts to 2 Twin Beds)

Business Room, 1 Double Bed, Garden View (Converts to 2 Twin Beds) | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Business Room, 1 Double Bed, Garden View (Converts to 2 Twin Beds)

  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Room, 1 Queen Bed

Shower, free toiletries, hair dryer, towels

Economy Room, 1 Queen Bed

  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed, Garden View

Comfort Room, 1 Double Bed, Garden View | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Comfort Room, 1 Double Bed, Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Room, 1 Queen Bed, Garden View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Economy Room, 1 Queen Bed, Garden View

  • Sleeps 1
  • 1 Queen Bed

View all photos for Business Room, 1 Double Bed (Converts to 2 Twin Beds)

Business Room, 1 Double Bed (Converts to 2 Twin Beds) | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Business Room, 1 Double Bed (Converts to 2 Twin Beds)

  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Room, 1 Queen Bed

Economy Room, 1 Queen Bed | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Economy Room, 1 Queen Bed

  • Sleeps 1
  • 1 Queen Bed

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About this property

Best Western Hotel Prisma

Neumuenster hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a sauna. Free full breakfast and free WiFi in public areas are also provided. Other amenities include self parking, conference space, and dry cleaning.
Best Western Hotel Prisma offers 93 accommodations with safes and complimentary bottled water. Pillowtop beds feature premium bedding. A pillow menu is available. Cable television is provided.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 6114 square feet (568 square meters) include conference space. This Neumuenster hotel also offers a sauna, a terrace, and a vending machine. Onsite parking is available (surcharge), along with a car charging station.

Best Western Hotel Prisma is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Restaurant campinos - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Languages

Danish, Dutch, English, French, German, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free RV/bus/truck parking on site
  • Uncovered self parking on site (EUR 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant campinos

Things to do

  • Bicycle rentals
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6,114 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1993
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15.00 per pet, per night
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.00 per night
Cribs (infant beds) are available for EUR 16.0 per night

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: EUR 4 per day
  • Pet fee: EUR 15.00 per pet, per night
  • Crib (infant bed) fee: EUR 16.0 per night
  • Rollaway bed fee: EUR 30.00 per night
  • Facilities fee: EUR 8.00 per person, per day and includes use of: sauna

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Hotel Prisma
Best Western Hotel Prisma Neumuenster
Best Western Prisma
Best Western Prisma Neumuenster
Best Prisma Neumuenster
Best Western Hotel Prisma Hotel
Best Western Hotel Prisma Neumuenster
Best Western Hotel Prisma Hotel Neumuenster

Best Western Hotel Prisma Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 304 out of 902 reviews
Rating 8 - Good. 464 out of 902 reviews
Rating 6 - Okay. 105 out of 902 reviews
Rating 4 - Poor. 18 out of 902 reviews
Rating 2 - Terrible. 11 out of 902 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Soenke

Stayed 1 night in Nov 2024

10/10 Excellent

Heather

Traveled with partner
Liked: Amenities
Very friendly staff, excellent breakfast, comfortable room and bed.Free parking on site.
Stayed 5 nights in Oct 2024

10/10 Excellent

Jochen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff , good breakfast, nice and clean rooms
Stayed 1 night in Sep 2024

10/10 Excellent

Bjarne

Stayed 1 night in Oct 2023

10/10 Excellent

Henk

Stayed 1 night in Jun 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and spacious hotel, with great food
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations! Breakfast a must!
Fantastic experience. Thinking the hotel was a little older, I expected the same of the interior, but was pleasantly surprised with how new & fresh it all looks. I'll be coming back. Very affordable & the breakfast is fantastic. There was bacon, beautiful German buns, different sandwich meats, cheeses, fruits, yoghurt, fruit juice, coffee, tea etc. Definitely a good choice!
Stayed 2 nights in Feb 2022

10/10 Excellent

Günter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

MIKKO TAPIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roadtrip - One night stay
Happy that we chose to eat in the best westerns restaurant. The steak was amazing and desserts too! We didn't expect that much from this restaurant. Best Western had thought about many needs for example in the vestibule was windshield washing equipment available. Extremely happy with our stay!
Stayed 1 night in Sep 2020

10/10 Excellent

Jake

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jake
Great hotel, friendly staff
Stayed 1 night in Aug 2020

10/10 Excellent

Jake

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jakes review
Excellent place, clean and very friendly staff
Stayed 1 night in Aug 2020

8/10 Good

Thomas

Stayed 1 night in Aug 2020

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Staff at the reception unpleasant / not friendly and welcoming. Staff in restaurant very friendly but also very tired.
Stayed 1 night in Jul 2019

10/10 Excellent

Jan Magne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Ordered the stay 3 hours before arrival. room was clean and ready by arrival. luckily there was no longer a heatwave going on, as the only thing this hotel lacks is air condition. friendly staff, good breakfast, and late check in made this stay problem free.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Very good service and friendly staff. Really enjoyed my stay.👍
Stayed 11 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard size room. Crib was available. Front desk was attentive. Would stay again
Stayed 1 night in Apr 2019

8/10 Good

Thayne

Nice stay with great food.
We stopped on our way from Amsterdam to Denmark and had a nice stay. Enjoyed a very nice dinner at the hotel with excellent food and outstanding service. Breakfast was extremely nice with a nice selection of items and attentive staff who even made a nice latte for my wife. Room was what we expected and shower had plenty of hot water and great pressure. Bed was hard but actually felt good after a long day of driving. Would stay again if in the area.
Stayed 1 night in Aug 2018

4/10 Poor

Coolbasia, London

Liked: Cleanliness
Disliked: Staff & service
Manager absent so staff self managing badly
Since I had such a bad experience with staff I wanted to speak to a manager - they told me there is no manager! A sub (temporary replacement) arrives half way through the day, then leaves 4-5 hours later. In the meantime my checkin was disgusting - after being on the road for more than 40 hours on business, the 2 night ladies couldn't work out my booking because of system issues and expected we would wait in the foyer for 3 hours while they waited for a confirmation from their head office!! They had my booking in head office system but not showing up on their local one. How is this my problem? I showed them the Expedia email confirming but this wasn't enough. Next we are only in for 1 night so no cleaning required till check out, yet at 8.30am a knock at the door by the cleaner wanting to clean our room. Why clean it at 8.30am and then clean again when we check out the same day at 11am??? Checkout is 11am, the room electricity is cut off at 11.15am, so if you're running a little late doing last minute things (packing, blow drying your hair), you should know that's how they treat their guests - like prisoners "electricity off sharp"!! I spoke with the sub manager, she didn't seem to care much though apologised but gave lots of excuses she found acceptable reasons for her staff to put the care of guests last. You'd be crazy to stay here, particularly for the price which is in the high category.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing breakfast. Nice staff. Clean rooms.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel with all the necessary amenities.
Visiting on business. Staff is very friendly. Restaurant has excellent food. And perfect location.
Stayed 1 night in Jan 2018

6/10 Okay

Mike, england

Disliked: Staff & service
Very noisy hotel
Overnight stay no air con so window had to be opened but next to a very busy road. Very noisy traffic noise day and night.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

The orange- juice machine did not work at breakfast. And it took many requests to get coffee at breakfast. The room were designet for football fans - walls, chairs etc