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STAY AWAY! First of all: the reception is only open until 6:00 PM, and check-in is done via a key box. When we arrived, the exterior of the hotel was in much worse condition than the photos suggested. As soon as we let ourselves in, it felt like we had entered an abandoned hotel. The hallways were completely dark, there was a strong smell of cleaning products, and there were no staff or other guests to be seen. The atmosphere made us feel extremely uncomfortable. From the room next to ours, there was extremely loud music, screaming, singing, and laughter. We heard several Asian women and a European man, and the overall situation gave us the impression that paid activities were taking place that did not belong in a hotel. Combined with the fact that the hotel was completely unattended and the walls were so thin that you could hear a pin drop, we simply did not feel safe. We left the «hotel» immediately without staying the night. For context, we have stayed in budget hotels and hostels all over the world and are not particularly demanding when it comes to accommodation. We understand that a low price means a more basic standard, and we are usually more than happy with that. Fortunately, we managed to find another hotel at short notice. Looking back, we would honestly rather have slept in our car than spent the night at this hotel.

Good location, but it was booked including breakfast and without possibility to cancel. Few days before arrival I was notified that breakfast was not included / it was an error they said. I had to notify them a day in advance if we wanted breakfast. It was a business trip with 5 rooms, and we asked for breakfast, but it wasn’t available before ‘from 10.00 am’, and at that time we had already left.

Excelente servicio, el personal muy amable, el desayuno demasiado delicioso, volvería muchas veces más a Praga y quedarme en este hotel

Could not go to the hotel due to the sickness and they didn’t even honor the refund! Never going there!

Excellent location and hotel, but an awkward issue with undisclosed service fees We had a very pleasant stay at the Iron Gate Hotel & Suites. The location is excellent—right in the heart of Prague, making it very easy to walk to the main sights, restaurants, and attractions. Our room was excellent: comfortable, spacious, and well maintained. The breakfast was also very good, with a nice selection and good quality. The only negative experience was at checkout. A service fee was added to our bill that had not been disclosed to us beforehand. We had to point this out and ask for it to be removed. The hotel did remove the charge, which we appreciated, but it was awkward that guests have to notice and challenge a fee that was not clearly disclosed. Overall, we enjoyed the hotel and would recommend it, but I hope management will make all charges completely transparent to guests in the future. That would make an otherwise excellent experience even better.

The room toilet was not clean, it seemed that they don't use cleaning products to desinfect. No good provision of body soap. The pillow bed was smelly, seemeed not changed. The square pillow was even worse. Breakfast is good. I would suggest personnal at the reception can be seeing upon arrival, you only see a head. For a 4 star hotel is way far from the 4 star. 3 star the most.