Search Deals on

Neustadt Vacation Packages

Disappointed by False Advertising – Stay Away! I recently stayed at this hotel and was extremely disappointed. The main reason I booked was because of the amenities shown in the pictures—specifically the indoor swimming pool and spa/sauna. However, when I arrived, I discovered that none of these amenities actually existed. The photos and descriptions online are completely misleading. It felt like a clear case of false advertising, and I felt deceived. If I had known the truth, I would have never chosen this place. I hope this review helps others avoid the same mistake. Travelers deserve honesty and transparency, and unfortunately, this hotel failed to provide both.

We enjoyed our stay.

If the Spa/Therm was not on site, the property would be less than 3 stars. They assigned me to a room where the telephone does not work; no English instructions for the air conditioner and the television. though it advertises as 4star, there was no robe, slipper's and turndown service. The staff could not find my reservation, had to see my confirmation to add my daily breakfast. The location was its second best feature.

Rooms were modern and clean in an incredible location!

It is a great hotel for a quick visit in Cologne. Located in the city center, walking distance from the Cathedral and surrounded by shop and restaurants. The rooms have new furniture and provide everything you need for your short stay.