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Neuwied Vacation Packages

Very clean and accommodating. We arrived earlier then our check in. The staff allowed us to store our luggage.

Lovely hotel, location fine, parking easy. Decent bar area. Only criticism is the self check in desk is a bit inefficient. Had two staff who could have done the check in, in seconds, stood there watching us fumble around. Self check in should exist for when staff aren’t around (late arrivals) or away from the mann check in desk to make more “slots available” during peak times. Having 3 computers and 2 staff telling people how to use the computers and not able to check you in on their own computer is just silly. We also had to queue to check out to get parking validated, which seems like something a computer system you had to use to pay for parking could have done during check in… didn’t ruin the stay but several of our party commented on how woefully inefficient the existing process is.

It was ok. Clean. Said on the website it has a fitness room.....very dubious! A room with a bike, rower and 1 dumbbell...

Location is really good. Rooms are okay. Staff is helpful. However there was no room service to clean the room.

The staff were very friendly. They offered a lot of tips on shopping and dining options a few meters away. Bed and pillows were extra comfortable.

Very nice room and staff was wonderful. It was a bit noisy outside our room on Friday and Saturday nights but I overall all was great. Good location in the city.

Great stay close to Cologne. Comfortable beds, great breakfast, and courteous staff. Would stay again. Give them a try from an American.