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Best Western Inn & Suites

2.5 star property

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Photo gallery for Best Western Inn & Suites

Pillowtop beds, desk, laptop workspace, blackout drapes
Lobby
Free daily continental breakfast
Laundry room
Business center

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Laundry
  • Housekeeping
$85
includes taxes & fees
Dec 3 - Dec 4

Explore the area

View in a map
1493 N I-H 35, New Braunfels, TX, 78130-2816
  • Place, New Braunfels MarketPlace
    ‪17 min walk‬
  • Place, Guadalupe River
    ‪17 min walk‬
  • Place, Lake Dunlap
    ‪17 min walk‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Interior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Interior)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Smoking (Exterior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Smoking (Exterior)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Exterior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub (Exterior)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Interior; Upper Floor)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Interior; Upper Floor)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Interior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Interior)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Interior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Interior)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Exterior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Bathtub (Exterior)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Exterior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Exterior)

7.2 out of 10
Good
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Exterior; Upper Floor)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Exterior; Upper Floor)

7.6 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Exterior)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Exterior)

7.0 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

Best Western Inn & Suites

New Braunfels hotel with outdoor pool
Along with an outdoor pool, this hotel has a 24-hour business center and a hot tub. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Best Western Inn & Suites offers 61 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This New Braunfels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

An outdoor pool and a hot tub are on site.
Best Western Inn & Suites features an outdoor pool and a hot tub. A computer station is located on site and wired and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, laundry facilities, and express check-out. Onsite self parking is complimentary.

Best Western Inn & Suites has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Inn New Braunfels
Best Western New Braunfels
Best & Suites New Braunfels
Best Western Inn & Suites Hotel
Best Western Inn & Suites New Braunfels
Best Western Inn & Suites Hotel New Braunfels

Best Western Inn & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 338 out of 982 reviews
Rating 8 - Good. 282 out of 982 reviews
Rating 6 - Okay. 171 out of 982 reviews
Rating 4 - Poor. 98 out of 982 reviews
Rating 2 - Terrible. 93 out of 982 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mary and Regina were super kind and helpful in showing us how to get to Greune and maneuvering Hwy 35. They made us feel like family!
Stayed 1 night in Aug 2025

8/10 Good

Dustin, corpus christi

Traveled with family
Liked: Cleanliness, staff & service, amenities
It's older and rough on the edges but everything was clean and functional. Staff was polite.
Stayed 2 nights in Aug 2025

6/10 Okay

Adriana

Stayed 1 night in Aug 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Angel

Stayed 2 nights in Aug 2025

10/10 Excellent

Daphne

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Becky

Liked: Cleanliness, staff & service, amenities
The room smelled
Stayed 1 night in Aug 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Mia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Basic, Outdated Motel: ok for 1 night stay

We booked this property as a quick rest stop since we couldn’t manage the full 8-hour drive home. I didn’t thoroughly check the reviews beforehand and grew a bit concerned afterward, especially about mentions of bed bugs. Fortunately, our room was clean in that regard. The accommodations were very basic and the motel felt outdated, which was noticeable since we usually stay in hotels. Indoor rooms were available for an additional cost. Breakfast was simple but fresh—pancakes and coffee were a solid start to the day. The surrounding area felt somewhat sketchy at night. Border patrol and local authorities were conducting stops with search dogs, which was unsettling but also made us feel safer knowing law enforcement was present. By day, the area seemed fine. Check-out was smooth, and the staff was friendly. Overall, it’s not a place I’d choose for an extended stay, but it served its purpose as a one-night stop.
Stayed 1 night in Aug 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Angeline

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just DONT

Absolutely disgusting! Checked out within the hour. Hair on the sheets and bugs on the nightstand, coming through the door since it didn’t close well, on the baseboards and trim. Looking and probably going to have to fight for our money back. Will NEVER go back and it left a gross taste in my mouth for Best Westerns as a whole!
Stayed 1 night in Jul 2025

4/10 Poor

Jacqueline

Stayed 2 nights in Jul 2025

6/10 Okay

enid

Liked: Cleanliness, staff & service
Mas
Stayed 2 nights in Jul 2025

6/10 Okay

Janice

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Some areas need some attention. Door to room has to be lifted and wedged to be opened or closed. It is so very loud. Got locked in bathroom. Handle for shower fell off upon first use. AC struggles. Great things are the beds are so comfortable, nice size rooms and bathroom. Rooms were cleaned every day.
Stayed 3 nights in Jul 2025

10/10 Excellent

cory

Stayed 1 night in Jul 2025

6/10 Okay

Eduardo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Luan

Liked: Cleanliness, amenities, property conditions & facilities
Close to restaurants and store
Stayed 3 nights in Jun 2025

10/10 Excellent

Betsy Stinson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Alissa

Stayed 1 night in Jun 2025

6/10 Okay

Stephanie

Stayed 2 nights in Jun 2025

10/10 Excellent

amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice bathroom with a spa style tub!
Stayed 1 night in Jun 2025

4/10 Poor

Carlos

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Anna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Locations was great. We had Summer sports weekend in NB. Older BW - the rooms smelled pretty musty. The kiddos kept commenting. Appreciated the fresh towels and trash changing. Kids loved the shower. Could tell it was an older location, but did the job. The ladies we saw working were nice. And the breakfast area was very clean and tidy. Thanks
Stayed 2 nights in Jun 2025

8/10 Good

Gilberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience was good, staff was very friendly. The hotel was close to the locations we were going to.
Stayed 2 nights in May 2025

6/10 Okay

Johnny

Liked: Cleanliness, staff & service
Nice hotel
Stayed 2 nights in Jun 2025