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Candlewood Suites New Braunfels by IHG

2.5 star property

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Photo gallery for Candlewood Suites New Braunfels by IHG

Exterior
Exterior
Property amenity
1 bedroom, desk, laptop workspace, blackout drapes
1 bedroom, desk, laptop workspace, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Gym
  • Pet friendly
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

Map
1471 N Interstate 35, New Braunfels, TX, 78130
  • New Braunfels MarketPlace
    ‪17 min walk‬
  • Comal River
    ‪4 min drive‬
  • Schlitterbahn New Braunfels Waterpark
    ‪4 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Kitchen Area)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (Kitchen Area)

  • 585 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Kitchenette

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Kitchenette

  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 2 Queen Beds

  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications, Mobility)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible (Communications, Mobility)

  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communications, Mobility)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 King Bed, Accessible (Communications, Mobility)

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 2 Queen Beds, Accessible (Communications)

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Kitchenette

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 2 Queen Beds, Kitchenette

  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites New Braunfels by IHG

New Braunfels hotel close to Guadalupe River
A fitness center, a snack bar/deli, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite. Housekeeping is available on request.
Candlewood Suites New Braunfels by IHG offers 83 air-conditioned accommodations with DVD players and coffee/tea makers. 39-inch LED televisions come with premium cable channels and pay movies. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New Braunfels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a snack bar/deli. A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. Event facilities measuring 400 square feet (37 square meters) include conference space. This business-friendly hotel also offers a fitness center, a library, and a terrace. Onsite uncovered self parking is complimentary.

Candlewood Suites New Braunfels by IHG is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 400 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 39-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 75 per pet, per week (maximum USD 150.00 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per pet, per week (maximum USD 150.00 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood New Braunfels
Candlewood Suites Aparthotel New Braunfels
Candlewood Suites New Braunfels
New Braunfels Suites
Candlewood Suites New Braunfels Aparthotel
Candlewood Suites Braunfels
Candlewood Suites New Braunfels
Candlewood Suites New Braunfels by IHG Hotel
Candlewood Suites New Braunfels an IHG Hotel
Candlewood Suites New Braunfels by IHG New Braunfels
Candlewood Suites New Braunfels by IHG Hotel New Braunfels

Candlewood Suites New Braunfels by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 358 out of 758 reviews
Rating 8 - Good. 210 out of 758 reviews
Rating 6 - Okay. 94 out of 758 reviews
Rating 4 - Poor. 58 out of 758 reviews
Rating 2 - Terrible. 38 out of 758 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Mar 2025

10/10 Excellent

jamie

Business traveler
Liked: Property conditions & facilities
Is very clean and good area
Stayed 1 night in Feb 2025

4/10 Poor

mimi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rundown. Overwhelming air freshener smell in the lobby, and musty smell in the room. Dirty bathroom floor and baseboards. Could clearly hear conversations in next room.
Stayed 1 night in Mar 2025

6/10 Okay

Ardith

Liked: Cleanliness, staff & service
Liked everything it was just a poor first impression when you walk into where you check in. But stay was good!
Stayed 1 night in Mar 2025

8/10 Good

Christen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Viola

Stayed 1 night in Feb 2025

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Amber, AMARILLO

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My teenage daughter and I stayed here as a halfway point to visit the University of Texas San Antonio. The hotel is near several others that are similar and off a frontage road. The staff was excellent. Breakfast was just fine. The only gripe is that the elevator is sort of down a hallway about 10 feet deep and it's very hard to get luggage in and out. My daughter who is a luggage champ found herself griping. It certainly was not a deal breaker and we'd stay again no problem.
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Lindsey

Stayed 1 night in Jan 2025

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took care of me when Candlewood didn’t
Stayed 1 night in Jan 2025

8/10 Good

Garrison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Tammy

Liked: Staff & service, property conditions & facilities
There was no housekeeping service and the hallways had strong smells of food coming from the rooms. I didn't realize it was more of a weekly stay motel
Stayed 2 nights in Jan 2025

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Stayed 1 night in Dec 2024

10/10 Excellent

Israel

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Anastacio

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking but the guy was really nice! He has super blue eyes. The room was clean & the bed was comfortable. There’s no free food but they do provide some snacks for purchase.
Stayed 1 night in Jan 2025

2/10 Terrible

Suzanne

Traveled with family
Disliked: Staff & service
The water for the entire property was turned off from 2am to 4am. We were not able to use the restroom or sink. This is unacceptable. It should have been disclosed when booking the room. I would have never stayed here and would have stayed somewhere else that had running water. I have never been to a hotel that turned the water off. It is absolutely absurd to not be able to flush a toilet or use the sink or shower in a hotel when you choose. No ice machine and the refrigerator never made ice.
Stayed 1 night in Dec 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place, not quite what we wanted, to close to the highway but the staff are nice, the room was clean, and it’s a very nice place

10/10 Excellent

Roxanne, Kingsville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe area
Stayed 1 night in Dec 2024

2/10 Terrible

Allison

Stayed 1 night in Dec 2024

10/10 Excellent

Ginny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is not a high-end property, but what it does, it does well. Love the kitchen in each room, great for breakfast. Very clean and spacious. Downsides are: no restaurant and freeway noise. But I knew that going in, and the price is good. Highly recommended if you need a clean, spacious room with a kitchen and you don't mind the freeway noise. We didn't bring our doggie, but they are allowed, which is a big deal for anyone traveling with their favorite beast!
Stayed 2 nights in Dec 2024