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The Customs House Inn

3.5 star property

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Photo gallery for The Customs House Inn

Room, 1 King Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board
Exterior
Room, 1 King Bed | Bathroom | Combined shower/tub, free toiletries, hair dryer
Interior entrance
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Business services
  • Laundry
  • Housekeeping
The current price is $157
includes taxes & fees
Jun 26 - Jun 27

Explore the area

View in a map
38 Depot Street, Pictou, NS, B0K 1H0
  • Place, Northumberland Fisheries Museum
    ‪1 min walk‬
  • Place, Hector Heritage Quay
    ‪3 min walk‬
  • Place, DeCoste Entertainment Centre
    ‪7 min walk‬

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 Queen Bed

9.4 out of 10
Exceptional
(22 reviews)
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 King Bed

9.6 out of 10
Exceptional
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About this property

The Customs House Inn

3.5-star Pictou guest house with free self parking
Along with a business center, this smoke-free guesthouse has dry cleaning and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
The Customs House Inn offers 8 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Pictou guesthouse provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Wired and wireless Internet access is complimentary. A business center is on site at this 3.5-star property. This business-friendly guesthouse also offers laundry facilities, dry cleaning/laundry services, and express check-out. Complimentary self parking is available on site.

The Customs House Inn is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1872
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 9:00 PM

Early check-in subject to availability

Contactless check-in available

Minimum check-in age: 22

Check-out

Check-out before 11:00 AM

Contactless check-out available

Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number RYA-2023-24-04021515187978586-38

We should mention

This property does not have elevators

Property is also known as

Customs House Inn Pictou

Customs House Pictou

The Customs House Inn Pictou

The Customs House Inn Guesthouse

The Customs House Inn Guesthouse Pictou

The Customs House Inn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 214 out of 342 reviews
Rating 8 - Good. 98 out of 342 reviews
Rating 6 - Okay. 23 out of 342 reviews
Rating 4 - Poor. 4 out of 342 reviews
Rating 2 - Terrible. 3 out of 342 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful heritage property, and Doug is an absolute delight.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place to stay.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Angele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, one of our favorite stops ! Everything is walkable and in a safe area!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot, nice rooms!!
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place. So beautiful and unique.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Loved it, very clean and quite!!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Sharon

Liked: Amenities
Large room..clean Comfy bed
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here. Great property and room, pleasant staff and a great area to walk around and grab some food.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Susan

Liked: Amenities
Great place!!
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Theresa

Liked: Staff & service, amenities, property conditions & facilities
Love our stay ...close to everything..RM was very clean
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Sharon

Liked: Amenities
I love my room! Beautiful high ceiling, spacious, terrific bathroom.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel that we stayed at during our two weeks of vacation in Canada!
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the historic Custom House building.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good size room, good location with parking.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historical stay

What a treasure! So cool to stay in the old Custom House. A quick walk to everything, with water views. (As well as construction views, as to be expected at the beginning of the off season). The room was so spacious, with 11-foot ceilings. The furniture’s somewhat scuffed condition only enhanced the feeling of going back in time.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, quiet place, easy parking, close to everything.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained and surprisingly comfortable historic building. Charming, centuries old Nova Scotia town. Great visit.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building and unique, clean comfortable room. Very much enjoyed our stay. Walking distance to just about everything.
Stayed 2 nights in Aug 2024
Verified

6/10 Okay

Allison

Liked: Cleanliness, property conditions & facilities
Cool old building in a good location. Easy parking and walkable to various dining options.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Our host was fabulous. Went out of his way to help. Always accommodating. Can’t say enough.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Beautiful historic building. Rooms were well appointed. Host was very nice and informative.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wxcellent

What a fabulous place to stay. Our room was huge. That shower was the best. Everything was sparkling clean. We had a locking mishap on our pickup truck, and Doug sorted us out no problem. Will definitely make a detour to stay there on any trip we take.
Stayed 1 night in Jun 2025
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, historical good management
Stayed 1 night in Aug 2024