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AC Hotel by Marriott New Orleans French Quarter

4.0 star property

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Photo gallery for AC Hotel by Marriott New Orleans French Quarter

Stunning hotel entrance with a classic marquee sign above the doors, flanked by large windows and decorative columns.
Relax in a spacious living room with a sofa and armchairs, featuring a unique wall art piece and a glass coffee table.
Relax in style with comfortable seating and a curated art piece in our elegant lobby.
Relax in style with comfortable seating and a warm ambiance.
Enjoy a vibrant atmosphere at our bar, where you can sit and socialize with friends.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Pet friendly

Explore the area

Map
221 Carondelet St, New Orleans, LA, 70130
  • Bourbon Street
    ‪3 min walk‬
  • Caesars Superdome
    ‪11 min walk‬
  • Ernest N. Morial Convention Center
    ‪15 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, No Windows

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, No Windows

9.0 out of 10
Wonderful
(16 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(68 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(62 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View | City view

Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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  • Pet friendly
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4.4 out of 5, Excellent, (1520)
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About this property

AC Hotel by Marriott New Orleans French Quarter

4-star hotel in New Orleans Central Business District
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a rooftop terrace, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
AC Hotel by Marriott New Orleans French Quarter offers 220 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature pillowtop mattresses. 47-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, a rooftop terrace, and multilingual staff. Parking is available onsite for a surcharge.

AC Hotel by Marriott New Orleans French Quarter is a smoke-free property.

Self-serve breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
AC Kitchen - This café serves breakfast only.
AC Lounge - This lobby lounge serves dinner and light fare.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered valet parking on site (USD 60 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Self-serve breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 19.88 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • AC Kitchen
  • AC Lounge

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1871
  • Communal living room
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 47-inch smart TV with premium cable channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for self-serve breakfast: approximately USD 19.88 for adults and USD 10.95 for children
  • Covered valet parking fee: USD 60 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cotton Exchange Downtown
Cotton Exchange Downtown New Orleans
Cotton Exchange Hotel
Cotton Exchange Hotel Downtown New Orleans
Cotton Hotel
AC Hotel New Orleans French Quarter
AC Hotels by Marriott New Orleans Bourbon
AC Hotel by Marriott New Orleans French Quarter Hotel
AC Hotel by Marriott New Orleans French Quarter New Orleans

AC Hotel by Marriott New Orleans French Quarter Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 501 out of 1020 reviews
Rating 8 - Good. 266 out of 1020 reviews
Rating 6 - Okay. 142 out of 1020 reviews
Rating 4 - Poor. 51 out of 1020 reviews
Rating 2 - Terrible. 60 out of 1020 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Benjamin, SEATTLE

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Manager was nice. Inside was a bit wanting. Breakfast too expensive. Audacity to expect $26 for coffee. “Coffee pot is put out into lobby only after breakfast.” So I had to buy a $6 coffee across the street before going out for a run at 7:30 am. I had breakfast for $26 on day 1 for its convenience. Nice hot eggs but on day 2, the gall of the morning reception to state the policy was $26 for just a cup of coffee was beyond and shocked the conscience. I depleted in room coffee by declining room service day 1, and used it up on day 0, afternoon of arrival on red eye from Seattle. On Night 2, evening, night clerk declined to allow me to take a complimentary water up to my room; which had been allowed in friendliness on night 1 a because again, I had declined room service and bottles of water were taken to drink on day 0 (arrival). I also bought about $18 in snacks on the concession on night 0. This property needs some TLC and training on freebies to normal guests. The lady manager is doing a good job with what she’s got. Need some more staff training and I need a free hotel room with Marriott Bonvoy or AC for this below expectation experience. Thank you. At least everyone was hospitable, southern and polite, but you cannot reason or explain with some people. It makes perfect sense to me that coffee and water were depleted because I declined room cleaning on Morning 1. Please consider issuing a (partial) refund or offering a complementary night voucher. Thank you very much.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shaneasha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Stuart

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a great hotel in a fantastic location just one block from Bourbon Street. The staff are friendly and helpful, the room was clean. It was unfortunate that they could not provide a remote for the tv (not that it really mattered as the French Quarter is much more interesting), that the room safe was not operable, and that the shower did not work too well. It is in an amazing location, convenient for the party animals, and those wanting to explore this amazing city. The St Charles Streetcar passes right by the hotel so convenience could not. E better. A little attention to detail and it would have been amazing.
Stayed 3 nights in Apr 2025

8/10 Good

Fantashia

Liked: Cleanliness, staff & service
The walking distance
Stayed 1 night in Apr 2025

6/10 Okay

Miguel

Liked: Cleanliness, staff & service
the hotel structure itself was not great. the room was good but the price was too high for the quality of the room. the shower and bathroom was great.
Stayed 3 nights in Feb 2025

6/10 Okay

Sheri

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very small rooms, slow elevators and the valet service took extremely long when retrieving your vehicle.
Stayed 3 nights in Apr 2025

6/10 Okay

Juan

Liked: Staff & service
Stayed 3 nights in Apr 2025

6/10 Okay

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On Monday 4/7 was laying in bed and all you could smell was pot. Walked out of the room and smelled it slightly. Went down to the Lobby and it was overwhelming. Found hair in the Bathroom. Would not stay at this place again
Stayed 3 nights in Apr 2025

10/10 Excellent

Tracy

Stayed 5 nights in Mar 2025

10/10 Excellent

Jeremiah

Stayed 1 night in Apr 2025

8/10 Good

elizabeth T

Liked: Cleanliness, staff & service
nothing
Stayed 3 nights in Mar 2025

10/10 Excellent

Veronica, Point Of Rocks

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were extremely helpful and very friendly! Thank you
Stayed 3 nights in Apr 2025

2/10 Terrible

Lucah

Traveled with partner
Disliked: Cleanliness, staff & service
Valet was good. But other then that they cancelled my reservation and only emailed me after they cancelled it so I arrived and had no room. They were over booked and instead emailing me to tell me I needed to pay in advance they just cancelled it. I dunno if I ever want to stay with Marriott again.
Stayed 1 night in Apr 2025

8/10 Good

Azem

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience overall. Satisfaction 8/10.
Stayed 5 nights in Mar 2025

4/10 Poor

Philip

Stayed 3 nights in Mar 2025

6/10 Okay

Russ

Stayed 3 nights in Mar 2025

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to the visit the French Quarter.
Stayed 1 night in Mar 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Never booking here again room was dirty and tv and some lights weren’t working staff was not helpful and rude
Stayed 2 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable, but we had to ask for additional wash clothes and clean towels. Location felt safe and was convenient to the stop for the streetcar. It's an easy walk to Bourbon Street but far enough away to get a good night's sleep. Front-desk staff was polite, efficient, and helpful.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ivan, POWELL

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, but we unfortunately had pretty noisy neighbors and the rooms are not acoustically insulated so it was impossible to sleep through the night. Some of the rooms also don’t have windows, which was bizarre.
Stayed 1 night in Mar 2025

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location.
Stayed 2 nights in Mar 2025

10/10 Excellent

Carlos Hugo, HOUSTON

Stayed 3 nights in Mar 2025

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only down fall is the parking I just feel like if you staying at the hotels the hotel parking should be free other than that we enjoyed ourselves
Stayed 2 nights in Mar 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stsy!

Good price for a decent hotel in the middle of everything. Room was comfortable and modern.
Stayed 2 nights in Mar 2025

8/10 Good

Lori-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Not very dog friendly as there are no places to walk them nearby.
Stayed 3 nights in Dec 2024