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AC Hotel by Marriott New Orleans French Quarter

4.0 star property

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Photo gallery for AC Hotel by Marriott New Orleans French Quarter

Front of property - evening/night
Lobby lounge
Courtyard
Lobby
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Pet friendly
  • Parking available
  • 24/7 front desk
$109
includes taxes & fees
Sep 15 - Sep 16

Explore the area

View in a map
221 Carondelet St, New Orleans, LA, 70130
  • Bourbon Street
    ‪3 min walk‬
  • Caesars Superdome
    ‪11 min walk‬
  • Ernest N. Morial Convention Center
    ‪15 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, No Windows

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, No Windows

9.0 out of 10
Wonderful
(17 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 249 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(70 reviews)
  • 249 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 249 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(65 reviews)
  • 249 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View | City view

Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Indigo New Orleans French Quarter by IHG

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,584 reviews
Hotel Indigo New Orleans French Quarter by IHG

About this property

AC Hotel by Marriott New Orleans French Quarter

4-star hotel in New Orleans Central Business District
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a rooftop terrace, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
AC Hotel by Marriott New Orleans French Quarter offers 220 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature pillowtop mattresses. 47-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 2196 square feet (204 square meters) include a conference center. This business-friendly hotel also offers a 24-hour fitness center, a rooftop terrace, and multilingual staff. Parking is available onsite for a surcharge.

AC Hotel by Marriott New Orleans French Quarter is a smoke-free property.

Self-serve breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
AC Kitchen - This café serves breakfast only.
AC Lounge - This lobby lounge serves dinner and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered valet parking on site (USD 60 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Self-serve breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 19.88 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • AC Kitchen
  • AC Lounge

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (2,196 square feet of space)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1871
  • Communal living room
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 47-inch smart TV with premium cable channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for self-serve breakfast: approximately USD 19.88 for adults and USD 10.95 for children
  • Covered valet parking fee: USD 60 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cotton Exchange Downtown
Cotton Exchange Downtown New Orleans
Cotton Exchange Hotel
Cotton Exchange Hotel Downtown New Orleans
Cotton Hotel
AC Hotel New Orleans French Quarter
AC Hotels by Marriott New Orleans Bourbon
AC Hotel by Marriott New Orleans French Quarter Hotel
AC Hotel by Marriott New Orleans French Quarter New Orleans

AC Hotel by Marriott New Orleans French Quarter Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 509 out of 1026 reviews
Rating 8 - Good. 254 out of 1026 reviews
Rating 6 - Okay. 142 out of 1026 reviews
Rating 4 - Poor. 55 out of 1026 reviews
Rating 2 - Terrible. 66 out of 1026 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Rahman

Stayed 2 nights in Apr 2025

10/10 Excellent

Eboni, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2025

10/10 Excellent

Terricka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Marichu Gunday

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Staff was so helpful. Hotel and room was beautiful and extremely clean.
Stayed 4 nights in May 2025

2/10 Terrible

Jamie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Never staying here again

Elevators didn’t work didn’t have a luggage carrier so it made it harder to get to the room. Had to go upstairs with kids in a stroller had to left them every time going out and come in because the elevator to our room didn’t work the Ice machine did not work on the floor.the bartender sit was on the phone will we waiting think she was in the back and it was her the whole time sitting there and didn’t say anything until the lady called her phone to let her know we wanted a drink. and ask the cleaning lady for a face towel she never came back.The check in lady was nice and the parking men was nice.
Stayed 1 night in May 2025

6/10 Okay

Johntel

Liked: Cleanliness, staff & service
It was ok
Stayed 1 night in May 2025

2/10 Terrible

Andrea

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a hotel that was in dangerous place in the city. Outside you wouldn’t want to be walking alone. The hotel room had mold in the shower, an almost broken lock and lifting flooring in the bathroom. For a Marriott it was not what I expected. Definitely wouldn’t stay again.
Stayed 5 nights in May 2025

8/10 Good

Sonny P

Stayed 2 nights in May 2025

6/10 Okay

MICHELLE

Disliked: Property conditions & facilities
I didn't like a room facing a parking structure, felt like I was in a cave. Getting to my room was like a maze. It seemed old and room was small. It was fine for one night. Girl at front desk was really sweet that checked me in.
Stayed 1 night in May 2025

10/10 Excellent

Regina

Stayed 1 night in Apr 2025

2/10 Terrible

Emma

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Booked a room with a city view and got a room with no windows. Tried calling multiple times before checkin to let them know we’d be coming a bit later than normal and no one picked up. Guy at the desk wasn’t helpful at all not listening to us or answering any of our questions. The rooms with no windows literally feels like you’re stuck in a closet.
Stayed 1 night in May 2025

8/10 Good

carmen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2025

6/10 Okay

Korie

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
rooms weren't cleaned super well i noticed the shower didn't seem cleaned well. first room they put me in had broken bathroom door & toilet was running constantly.
Stayed 2 nights in May 2025

2/10 Terrible

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No serves no one cares

This hotel is in a great spot. Hotel in good shape and room was fine. That’s where the good end. Front desk was terrible. Never invoiced me for my stay. Charged me for breakfast that was included in stay. So contacted hotel. No help. Contacted hotel.com also no help. Customer service failure on all parties. Feeling burned.
Stayed 3 nights in May 2025

8/10 Good

VeNeah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful front desk staff!
Stayed 2 nights in May 2025

4/10 Poor

Juan Xavier

Liked: Staff & service
Disliked: Property conditions & facilities
Muy descuidada
Stayed 3 nights in May 2025

8/10 Good

Melissa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay, it was my first-time visiting New Orleans I took my boyfriend for his birthday, his first-time also. The staff was truly welcoming, friendly and helpful from the moment we walked in the door to the moment we left. I would stay at the AC again
Stayed 3 nights in May 2025

6/10 Okay

Michelle

Stayed 3 nights in May 2025

10/10 Excellent

Jeffery

Stayed 1 night in May 2025

10/10 Excellent

Denetria

Liked: Cleanliness, staff & service, property conditions & facilities
The property was located near many eating places and it took less than 2 minutes from front desk to get booked into room and the valet was awesome with retrieving car when needed
Stayed 1 night in May 2025

10/10 Excellent

Latoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deon welcomed us with open arms and was very pleasant and nice. We arrived early morning and was able to get into our rooms early. That was a blessing
Stayed 3 nights in May 2025

10/10 Excellent

Mikala

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 2 nights in Apr 2025

10/10 Excellent

debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy in and out location. Near walking distance to restaurants. Well lit at night. Quiet and very clean
Stayed 2 nights in May 2025