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Crowne Plaza New Orleans French Qtr - Astor by IHG

4.5 star property

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Photo gallery for Crowne Plaza New Orleans French Qtr - Astor by IHG

Relax by the rooftop pool surrounded by lush greenery and lounge chairs.
Step into a classic lobby with a grand staircase, plush seating area, and elegant chandelier.
Enjoy al fresco dining on the balcony with a city view, surrounded by tables set with tablecloths and comfortable chairs.
Experience the vibrant energy of the city, where historic and modern architecture blend seamlessly amidst bustling streets lined with palm trees.
Relax in the spacious seating area, surrounded by elegant design and sophisticated lighting.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
739 Canal Street at Bourbon, New Orleans, LA, 70130
  • Bourbon Street
    ‪1 min walk‬
  • Canal Street
    ‪1 min walk‬
  • Caesars New Orleans Casino
    ‪10 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

8.0 out of 10
Very good
(14 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible Bathtub (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(5 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible Bathtub (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible Bathtub (Mobility)

7.0 out of 10
Good
(14 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communications)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Communications)

7.8 out of 10
Good
(13 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Accessible (Communications)

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

  • 400 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (New Orleans View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (New Orleans View)

  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(139 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, in-room safe, desk

Standard Room

8.0 out of 10
Very good
(37 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

8.2 out of 10
Very good
(94 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom

  • 400 sq ft
  • Sleeps 5
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Alexa Tower)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Alexa Tower)

7.8 out of 10
Good
(73 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Alexa Tower)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds (Alexa Tower)

7.4 out of 10
Good
(60 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (New Orleans View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds (New Orleans View)

7.2 out of 10
Good
(22 reviews)
  • 325 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (French Quarter View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (French Quarter View)

7.4 out of 10
Good
(8 reviews)
  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (High Floor)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds (High Floor)

7.2 out of 10
Good
(31 reviews)
  • 325 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Windowless)

Suite, 1 King Bed (Windowless) | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed (Windowless)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Canal Street View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds (Canal Street View)

7.8 out of 10
Good
(7 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Canal Street View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Canal Street View)

7.6 out of 10
Good
(26 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Canal Street View, Alexa Tower)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Canal Street View, Alexa Tower)

7.4 out of 10
Good
(21 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Canal Street View, Alexa Tower)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds (Canal Street View, Alexa Tower)

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

About this property

Crowne Plaza New Orleans French Qtr - Astor by IHG

4.5-star hotel in French Quarter
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a 24-hour business center, and valet parking.
Crowne Plaza New Orleans French Qtr - Astor by IHG offers 693 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crowne Plaza New Orleans French Qtr - Astor by IHG features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a 24-hour business center and 20 meeting rooms. Event facilities measuring 32000 square feet (2973 square meters) include conference space. This luxury hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge).

Crowne Plaza New Orleans French Qtr - Astor by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
Dickie Brennan’s Bourbon - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 49 per day; includes in/out privileges)
  • RV/bus/truck parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: USD 15 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Dickie Brennan’s Bourbon

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 24-hour business center
  • 32,000 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)

More

  • 14 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 27.57 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 35 per person
  • Valet parking fee: USD 49 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not permit coolers in guestrooms.

We should mention

Pool access available from 8:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel New Orleans French Quarter
Crowne Plaza New Orleans French Quarter
Astor Crowne Plaza New Orleans Hotel
Astor Crowne Plaza Hotel
Astor Crowne Plaza New Orleans
Astor Crowne Plaza
Crowne Plaza New Orleans

Crowne Plaza New Orleans French Qtr - Astor by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1934 out of 4756 reviews
Rating 8 - Good. 1073 out of 4756 reviews
Rating 6 - Okay. 743 out of 4756 reviews
Rating 4 - Poor. 458 out of 4756 reviews
Rating 2 - Terrible. 548 out of 4756 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

4/10 Poor

Dominic

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It wasn’t the best stay. It was in walking distance. They didn’t come to our room enough for towels and wash rags. Hotel was old. They didn’t contact me to get my room. I had to wait literally all day to get early check in. I would not stay again.
Stayed 3 nights in Apr 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Good location and staff. Tired building in need of

A bit tattered and torn around the edges, with a renovation needed. Staff were great….location was great. Very noisy at the front of the hotel.
Stayed 3 nights in Apr 2025

4/10 Poor

Kimberly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The shower curtain looked orange. There was black mold in the shower grout. There was no courtesy water downstairs. The only coffee available was the carrot in your room, but with the mold in the shower, I was hesitant to use it. uld have put which there was
Stayed 1 night in Apr 2025

6/10 Okay

George

Liked: Cleanliness
Reasonably priced and decent hotel. Long wait to check in and definitely some areas needed maintenance but I’d stay here again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Angelique

Stayed 1 night in Apr 2025

6/10 Okay

Madison

Traveled with partner
Disliked: Cleanliness
an additional “service charge” is charged to the card on file when you check in which confused me bc my original booking included the “service charge”. there was also unflushed urine in the toilet in the bathroom. other than that it was fine for the night.
Stayed 1 night in Apr 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
The first couple nights I was there, we're perfectly fine. However, the last night was a Friday night and you can hear everything that goes on in the hallways. There's a huge gap in the door where light shines through as well as the noise. They were drunk people stumbling, yelling, and laughing throughout the hallways until about 4:00 a.m.. otherwise no complaints. I did not complain about the noise because after all, this is New Orleans during French Quarter Festival. LOL
Stayed 3 nights in Apr 2025

10/10 Excellent

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! We literally was in walking distance of canal and bourbon st! The restaurant in the hotel oysters were the best in the city!! Will def book this as my place to stay every time I visit NOLA

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 5 nights in Apr 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

2/10 Terrible

Clinton, Union

Disliked: Staff & service, property conditions & facilities
1-10 =- 0
Stayed 1 night in Apr 2025

10/10 Excellent

Brenda

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Muaoz

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible Experience – Don’t Waste Your Money! Stayed: April 4th–7th, 2025 I had a horrible stay at Crowne Plaza New Orleans French Quarter – Astor. From the moment I arrived, things went downhill. The front desk staff were rude and unhelpful, acting like they were doing me a favor just by checking me in. My room was dirty – hair in the bathroom, stains on the carpet, and the sheets looked like they hadn’t been changed. The air conditioner barely worked, and the hallway constantly smelled musty and old. The noise from Bourbon Street was unbearable at night, and the windows did nothing to block it out. Housekeeping never showed up once during my 3-night stay, even after I called and asked for towels and trash removal multiple times. The elevators were painfully slow and always crowded. Also, the hotel charges a “resort fee” for amenities that either didn’t work or didn’t exist. Overall, this place is overpriced, outdated, and completely disappointing. I expected so much more from a Crowne Plaza. I’ll never stay here again, and I don’t recommend it to anyone.
Stayed 3 nights in Apr 2025

6/10 Okay

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
The conditions of the property overall was good. My issue was at checkout. I booked my stay on Expedia and was charged a one night fee of $209. I I had a remaining Hotel balance of $675. When i checked out, i was charged by the hotel $930. I have made multiple attempts to contact the property about them overcharging me, and their accounting office wont return my phone call. PAY UP FRONT OR BE OVERCHARGED!!
Stayed 3 nights in Apr 2025

6/10 Okay

Roberta

Traveled with group
Liked: Cleanliness, staff & service
Rooms appeared dingy and somewhat outdated with a minimum of furnishings. Outlets were quirky. Our room had one tiny trash can. The bed was comfy and linens were clean. Bathrooms were small with minimal storage space. Step in bath is a safety hazard. Thankful for safety bar. Front desk and lobby staff were very friendly and helpful. Room housekeeping was excellent.
Stayed 4 nights in Apr 2025

10/10 Excellent

Richard, Pensacola

Liked: Staff & service, property conditions & facilities
Fine
Stayed 2 nights in Apr 2025

10/10 Excellent

Lawrence

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Dawna

Liked: Property conditions & facilities
Disliked: Room comfort

Discretion is Advised

While visiting for French Quarter Fest, this was one of the cheaper hotels, so I quickly snapped at the opportunity! Luxury, convenience, and, reputable brand. What could go wrong? Pros: Able to check in early, convenience to trolley and French Quarter, well supplied room, and, great view of Canal Street. Cons: Towel had black ash debris, shower faucet doesn't close so tub gets filled as you shower, shower curtain doesn't close so the floor got very wet, bed is high (I'm 5'5"), bed was WAY too firm for my liking, and, the noise of the street DJ on Canal kept me up almost all night. Yes, you read right. There was a street performing DJ whole blasted music literally ALL night and it was clear as day in my room. Not only could I hear the bass but even vocals clearly. When I asked a desk clerk, he was almost offended when I asked about a noise ordnance. I love music - probably more than the next, but when it's 1am and I'm in my bed trying to rest - it's not ok.
Stayed 4 nights in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Within walking distance.
Stayed 2 nights in Apr 2025

10/10 Excellent

Laura, Buford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent restaurant bar
Stayed 3 nights in Apr 2025

8/10 Good

Tosha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
In my room it appears the ceiling was water damaged in spots. I was there for two days and I had to call and walk down before fresh towels areived. However overall it was a good hotel for the reason I was there
Stayed 1 night in Mar 2025

6/10 Okay

LAURAL

Traveled with group
Disliked: Staff & service

No room avail at 4p.

Check in at 4p does not mean you get a room key at 4. You get a room key when the hotel feels like it. That is unacceptable and we won’t stay here again.
Stayed 1 night in Apr 2025