4/10 Poor
Corben
Traveled with group, Traveled with family
Jan 3, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The properties only positive is location. It's a great location. The staff was terrible. Our toilet was clogged upon arrival. We tried to reach the front desk by phone. Called 7 times with no answer. Husband went downstairs they said 5-10 mins. Waited an hour before going out for the day. Came back around 7pm. Still not fixed. Called back with no answer. Went back downstairs to the desk they said 15 mins. Waited for about 45 mins. Still no help. Ended up going to bed around 3am after waiting, no toilet all day and night had to use downstairs. Woke up and went back downstairs and they said 30 mins because they were busy. Waited another hour with nothing. Finally my husband had to wait at the desk until they got somebody to fix it. We were well over 24 hours with no working toilet and many complaints. We asked if they could just give us the plunger to do it and they refused. The rooms were not clean. We received many towels that had stains on them. When we tried to get more towels they said they had no more towels to give out. It was a terrible place with terrible staff. Will not be staying here again.
Corben
Stayed 1 night in Jan 2025
