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Bienville House

3.5 star property

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Photo gallery for Bienville House

Suite (French Quarter) | Frette Italian sheets, premium bedding, down comforters, in-room safe
Front of property
Front of property
Breakfast area
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Pool
  • Room service
  • Laundry
  • Pet friendly

Explore the area

Map
320 Decatur St, New Orleans, LA, 70130
  • Canal Street
    ‪4 min walk‬
  • Bourbon Street
    ‪5 min walk‬
  • Jackson Square
    ‪5 min walk‬
  • New Orleans, LA (NEW-Lakefront)
    ‪22 min drive‬

Room options

View all photos for Deluxe Double Room

Frette Italian sheets, premium bedding, down comforters, in-room safe

Deluxe Double Room

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, in-room safe

Standard Room, 1 King Bed

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Interior)

Suite (Interior) | Frette Italian sheets, premium bedding, down comforters, in-room safe

Suite (Interior)

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior King Salon

Superior King Salon | Frette Italian sheets, premium bedding, down comforters, in-room safe

Superior King Salon

  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (French Quarter)

Suite (French Quarter) | Frette Italian sheets, premium bedding, down comforters, in-room safe

Suite (French Quarter)

  • 535 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for SunDeck Double

Frette Italian sheets, premium bedding, down comforters, in-room safe

SunDeck Double

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Balcony

Frette Italian sheets, premium bedding, down comforters, in-room safe

Superior Room, 1 King Bed, Balcony

  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Bienville House

Hotel in French Quarter
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, valet parking, and a business center.
Bienville House offers 83 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature Frette Italian sheets, down comforters, and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Bienville House features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This hotel offers access to a business center and meeting rooms. This business-friendly hotel also offers multilingual staff, concierge services, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

Bienville House is a smoke-free property.

Bienville House has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 49.83 per night; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per night, plus a one-time cleaning fee of USD 100.00 and a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered valet parking fee: USD 49.83 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25.00 per night plus USD 100.00 one-time cleaning
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 10 AM to 10 PM

Property is also known as

Bienville
Bienville House
Bienville House Hotel
Bienville House Hotel New Orleans
Bienville House New Orleans
Bienville Hotel New Orleans
Bienville New Orleans
Bienville House Hotel
Bienville House New Orleans
Bienville House Hotel New Orleans

Bienville House Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 753 out of 1087 reviews
Rating 8 - Good. 209 out of 1087 reviews
Rating 6 - Okay. 77 out of 1087 reviews
Rating 4 - Poor. 27 out of 1087 reviews
Rating 2 - Terrible. 21 out of 1087 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely impressed
this is definitely what I would consider a luxury hotel. the room was absolutely gorgeous, bed was very comfortable. & was so clean, and we were so impressed. staff was so very friendly and helpful. parking and check in / check out was a breeze. location was perfect and hotel was very quiet. they had a crib available for our daughter and brought it right to our room. will def stay again!
Stayed 1 night in Nov 2024

8/10 Good

Cynthia L

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Katie

Stayed 2 nights in Nov 2024

6/10 Okay

Anna

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed 4 nights. The rooms are nice and very clean, staff nice and helpful but the hotel did not meet my expectations in these areas ( as advertised but not fulfilled): Guests cannot control temp in rooms. It's either cold or hot. The thermostat can only be adjusted by staff, switch is in the closet (?) and maintenance has to come in to do it. Pool is not available for guests to enjoy, it has not been cleaned for some time. They claim that pool is under maintenance but I think they are just waiting for temps to cool to drain it. We were there for 5 days and nothing was done with the pool. Our toilet seat was loose and housekeeping is hit or miss. Never replaced dirty glasses, towels and toiletries were replenished sparingly. No attention to detail. Rooms are not sound proof, again advertised as such. You can hear other guests in neighborimg rooms. Finally, our room faced the back of property. Every morning there was noisy music coming from the nearby ships. I would not stay in this hotel again.
Stayed 4 nights in Nov 2024

10/10 Excellent

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely with a comfortable 4 poster bed and beautiful marble bathroom.i will definitely come back here.
Stayed 1 night in Nov 2024

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Carol Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful. My room nicely furnished, comfortable, lovely sumptuous bathroom. Staff outstanding, kind, helpful, professional. They treated you like family- it was amazing and an amazing start from the morning and all day and night long. I give them 10 stars. Thank you, Hotel Bienville And their sister hotel, The Monteleone (?sp) had a great rooftop pool and bar, as well as a place to workout. Only thing missing was a place to shower before and after the pool.
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not impressed. Won't go back
I was disappointed. Based on previous reviews I thought I would really enjoy this hotel. I love historic buildings and the room was a nice size but the service was not good. The pool was brown. Our room was never vacuumed. The lobby was small and very lightly decorated. I've stayed other hotels in the French Quarter that keep their lobbies decorated beautifully, especially during the holidays. This hotel had one tree - which was pretty but that's all. The restaurant was never open when we wanted to go. The front desk staff seemed to not care if we enjoyed our stay or not. Unlike other hotels in this area where the hospitality is through the roof.
Stayed 6 nights in Nov 2024

10/10 Excellent

Dan, canton

Lovely balcony
Stayed 3 nights in Nov 2024

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Jamie, SANTA MONICA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is close to the train tracks and the trains do start running in the early hours of the morning horns blaring. If you're on the Decatur Street side of the building it can be very loud.
Stayed 3 nights in Nov 2024

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
Our stay was wounderful. The only thing that would make it better is if their black out curtains blacked out a little better. But nothing to make our stay to uncomfortable. For those wondering, yes the hotel is older but so are most original buildings in New Orleans. If you want an authentic stay then this place is perfect. Our king room was huge and the walk in shower was beautiful. The water gets hot! So be careful there. The parking is not on site but at a neighbor hotel that you can see from the street and it is secure parking. The valet parking is $44+ according to when you stay and what is happening in town. It has a restaurant and bar beside the lobby. This did not disturb our stay. The restraunts around are awsome. Everything is with in walking distance or you can take the trolly. The staff was great and very welcoming every time we left or entered they greated us. Would definitely stay again.
Stayed 3 nights in Nov 2024

8/10 Good

babette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit more worn than expected but the bathroom was refurbished and everything was clean and comfortable. I asked for a balcony and got a patio outside the room so be specific but it was very nice. The staff was very nice and helpful. It was quaint and enjoyable. I recommend.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was so friendly and cheerful. We got off the elevator and they were dancing and decorating the Christmas tree in the lobby. They seem to enjoy their job.
Stayed 2 nights in Nov 2024

4/10 Poor

Sophia

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendliness of Staff. Greeted us every time we came back from an outing and were helpful with directions and local eateries.
Stayed 5 nights in Nov 2024

10/10 Excellent

maria zaki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing historical building in walking distance to many tourist attractions
Stayed 3 nights in Aug 2024

10/10 Excellent

Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Shaun

Stayed 1 night in Oct 2024

10/10 Excellent

Betty

Traveled with family
Staff was fantastic. Hotel is beautiful!
Stayed 1 night in Nov 2024

10/10 Excellent

Jumoke Olu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property. The staff was excellent and very helpful. The only issue is the elevator. It works, but it makes some interesting noises. Other than that it was an awesome experience.
Stayed 2 nights in Nov 2024

10/10 Excellent

margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for us in the French Quarter, very nice. I would note to management you might want to get some bath mats. It felt like a safety hazard getting out of the shower. Great stay overall! Thanks!
Stayed 3 nights in Nov 2024