4/10 Poor
Elizabeth
Nov 4, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I just finished my 4 day stay here in NOLA, overall my experience was okay but I felt compelled to write a review due to a few things that went wrong. Upon check in, staff was friendly however I was charged an additional service fee for $40. Which was fine but I was not notified about that cost prior, and had prepaid already. Once I got to my room I noticed a loud leak coming from a pipe in the shower. I notified staff who were nice about it and immediately transferred me to a different room. For some reason the TV didn’t work there either (looked like the cable was cut?) so that was odd. Both rooms could have been a little cleaner than they were. Last issue was the elevator, there was only one and it was very slow, and stopped working for a few hours. The stairwell was a little sketchy and very dirty, and being an older building it seemed to only have a/c to the individual rooms and not hallways.
Overall my stay was decent, the area it’s in is great (short walk to French Quarter) and the price is somewhat reasonable for what you get, but I don’t think I was prepared for all the “quirks” of this place. The websites/online pictures are a little misleading as well as the fact it’s classified as a Best Western Premiere location, which it probably shouldn’t be. The lobby is nice and the rooms well decorated, but it definitely shows its age.
Elizabeth
Stayed 4 nights in Oct 2024