6/10 Okay
Hawkins
Traveled with group
Nov 10, 2024
Liked: Cleanliness
The customer service staff were very friendly and helpful. There may be some miscommunication between Hosteeva and the actual hotel, so be wary if you get a different room than you were expecting. The room I originally reserved became out of order, so then they gave me 2 rooms before I even arrived, (with no charge thankfully). Hosteeva does not mention that parking is not included in the reservation, and is an additional $60 per car. Between the 2 rooms, one smelled of smoke and another had a light fixture fall out. The cleanliness was good, just seemed like poor maintenance. Also the code to get into our rooms were wrong, so prepare to go back to the customer service desk for another code if the one emailed to you from Hosteeva is wrong.
Hawkins
Stayed 2 nights in Nov 2024