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New Orleans Marriott Metairie at Lakeway

4.0 star property

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Lobby
Executive Suite, 1 Bedroom, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Bar (on property)
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Parking available
  • Bar
  • Room service

Explore the area

Map
3838 N Causeway Blvd, Metairie, LA, 70002
  • City Park
    ‪9 min drive‬
  • Caesars Superdome
    ‪12 min drive‬
  • Caesars New Orleans Casino
    ‪14 min drive‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪15 min drive‬

Room options

Room, 2 Double Beds, Non Smoking

  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(30 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

Concierge Room, Executive Suite, 1 Bedroom, Non Smoking

  • 375 sq ft
  • Sleeps 4
  • 1 Double Bed

Club Room, 2 Double Beds, Non Smoking

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Room, 2 Double Beds, Non Smoking

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking (Pontchartrain View)

  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking

  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(37 reviews)
  • 270 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking

  • 300 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

  • 270 sq ft
  • Sleeps 3
  • 1 King Bed

Concierge Room, Club Room, 1 King Bed, Non Smoking, Lake View

  • 288 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 375 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

New Orleans Marriott Metairie at Lakeway

Metairie hotel with restaurant
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking, and a microwave in a common area. Housekeeping is available on request.
New Orleans Marriott Metairie at Lakeway offers 220 accommodations with MP3 docking stations and safes. Pillowtop beds feature down comforters and premium bedding. 27-inch Smart televisions come with premium satellite channels and pay movies.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities consist of a business center and 5 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 5140 square feet (478 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

New Orleans Marriott Metairie at Lakeway is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
BISTREAUX Metairie - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Market - This café serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 24 per day; includes in/out privileges)
  • Covered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • BISTREAUX Metairie
  • Market

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,140 square feet of conference space
  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 16 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 27-inch smart TV with premium cable/satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 10 2025 to July 31 2025 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 20.00 per person
  • Covered self parking fee: USD 24 per day (in/out privileges)
  • Covered valet parking fee: USD 26 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lakeway Marriott Metairie
Lakeway Metairie
Marriott Lakeway
Marriott Lakeway Metairie
Marriott Lakeway New Orleans
Marriott Metairie Lakeway
New Orleans Marriott Lakeway
New Orleans Marriott Lakeway Hotel
New Orleans Marriott Lakeway Hotel Metairie
New Orleans Marriott Metairie Lakeway
New Orleans Marriott Metairie Lakeway Hotel
New Orleans Marriott Metairie at Lakeway Hotel
New Orleans Marriott Metairie at Lakeway Metairie
New Orleans Marriott Metairie at Lakeway Hotel Metairie

New Orleans Marriott Metairie at Lakeway Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 521 out of 1008 reviews
Rating 8 - Good. 232 out of 1008 reviews
Rating 6 - Okay. 124 out of 1008 reviews
Rating 4 - Poor. 66 out of 1008 reviews
Rating 2 - Terrible. 65 out of 1008 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet was broken. After flushing the toilet kept running. My husband had to keep fixing it after every flush. There was only one elevator up and running. On the positive side. The room was clean, bed comfortable (could use an update) I would love to give it a 5 because of the hospitality. The front staff is absolutely amazing. I wished I got everyone name. Upon checkout I did get Will name. He worked with two other young ladies that was also amazing. They was so helpful, and engaged with us. The room are a bit lacking. Your front staffs bridge the gap. Thank you for such great customer service.
Stayed 1 night in Mar 2025

6/10 Okay

Ann

Traveled with family
Liked: Property conditions & facilities
The valet staff went above and beyond to make our stay more comfortable and convenient. I appreciated all they did!
Stayed 2 nights in Mar 2025

10/10 Excellent

Katherine

Stayed 1 night in Mar 2025

10/10 Excellent

Geoff

Stayed 1 night in Mar 2025

10/10 Excellent

Dawn

Liked: Cleanliness
Stayed 1 night in Mar 2025

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is only one elevator running for 16 floors. The water in the shower would constantly fluctuate between hot and cold. When I was checked in the concierge double billed me and it still hasn't fallen off 4 days later. I will never come back to this property
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Good choice for this location

Restaurant - good food, range of choices (not everything is pub fare), quiet dining area, helpful servers. Quiet - given the location by the airport. Location - don't believe your GPS! U turn mid-causeway is not fun for the timid driver. Self Parking - easy. big not fast. Maintenance - issues w/ elevator repair issues (mid Feb '25).
Stayed 2 nights in Feb 2025

6/10 Okay

Natasha

Disliked: Amenities
Not a walkable area. Limited dining options, elevator should be inspected
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2025

4/10 Poor

Duane

Business traveler

No Internet for business travelers

This hotel is dated and didn’t provide any internet service for Business travelers and you have to pay for parking
Stayed 1 night in Mar 2025

8/10 Good

Pataraporn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that you have to pay to park if you’re staying at the hotel.
Stayed 1 night in Mar 2025

2/10 Terrible

Carley

Traveled with family
Liked: Cleanliness, staff & service
The beds were miserably uncomfortable, only 1 working elevator so waiting 5 minutes was normal, there is NO pool. Would not recommend and honestly shocked this was a Marriott hotel with how awful it was.
Stayed 1 night in Mar 2025

10/10 Excellent

Ashley

Stayed 1 night in Feb 2025

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Renell

Stayed 1 night in Feb 2025

10/10 Excellent

NICOLE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
NICE STAY
Stayed 2 nights in Feb 2025

6/10 Okay

harrison

Liked: Property conditions & facilities
Average property Valet parking was excellent
Stayed 3 nights in Feb 2025

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing and great hospitality. I’ll be back again soon. Thank you guys for your service.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is hands-down my favorite Metairie Hotel. I have stayed here multiple times over the years and always great and friendly service.
Stayed 1 night in Feb 2025

2/10 Terrible

Kirk

Disliked: Cleanliness, staff & service, room comfort
Food service was hurrible, hair was in my bed when I pulled the sheets back
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Well aged
Stayed 1 night in Feb 2025

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar and dining area is so relaxing and friendly. Even staying alone I felt safe and enjoyed my stay.
Stayed 1 night in Feb 2025