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Sheraton New Orleans Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton New Orleans Hotel

Premium bedding, down comforters, pillowtop beds, in-room safe
Club Suite, 1 Bedroom | Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Lobby
Outdoor pool

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Pool
  • Pet friendly
  • Breakfast available

Explore the area

Map
500 Canal St, New Orleans, LA, 70130
  • Canal Street
    1 min walk
  • Bourbon Street
    4 min walk
  • Caesars New Orleans Casino
    5 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    28 min drive

Room options

View all photos for Traditional Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 1 King Bed

  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, City View

  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

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Deluxe Room, 1 King Bed, City View

  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds

  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

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Traditional Room, 2 Double Beds (Hearing Accessible)

  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

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Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Hearing Accessible)

  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

City view

Club Suite, 1 Bedroom

  • 672 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed

  • 415 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Living room | 32-inch LCD TV with cable channels, TV, pay movies

Executive Suite, 1 King Bed with Sofa bed

  • 415 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 2 Double Beds

  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

New Orleans Marriott

Pool
Free WiFi
Restaurant
Air conditioning
4.3 out of 5, Excellent, (1627)
The price is $229
per night
$298 total
includes taxes & fees
Dec 11 - Dec 12
New Orleans Marriott

About this property

Sheraton New Orleans Hotel

Hotel in New Orleans Central Business District
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Sheraton New Orleans Hotel offers 1110 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This New Orleans hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Sheraton New Orleans Hotel features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center, 60 meeting rooms, and limo/town car service. Event facilities measuring 105996 square feet (9847 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station.

Sheraton New Orleans Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Roux Bistro - This bistro serves breakfast and lunch.
Pelican Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks Coffee - This coffee shop serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 42 per night)
  • Valet parking on site (USD 52 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Pelican Bar
  • Roux Bistro
  • Starbucks Coffee

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 105,996 square feet of conference space
  • 60 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 49 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 88 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 24 per person
  • Fee for in-room wireless internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 16.95 per day (rates may vary)
  • Self parking fee: USD 42 per night
  • Valet parking fee: USD 52 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans

Sheraton New Orleans Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 638 out of 1093 reviews" "
Rating 8 - Good. 246 out of 1093 reviews" "
Rating 6 - Okay. 91 out of 1093 reviews" "
Rating 4 - Poor. 66 out of 1093 reviews" "
Rating 2 - Terrible. 52 out of 1093 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Yolanda

Stayed 2 nights in Aug 2024

10/10 Excellent

Breyonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

CeRena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay here. Staff was amazing. Hotel was super clean. Restaurant buffett was also amazing. I would definitely stay again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Kidesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the Sheraton ! We were on the 39th floor and the view was amazing! The hotel was convenient walkable to bourbon street and other places. I would recommend this hotel and would stay here again.
Stayed 2 nights in Aug 2024

8/10 Good

Tayai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my stay there were two issues addressed and rectified fairly quickly. The battery to the keypad on my room door died on day 4 of my stay so I had to wait and hour for security and maintenance to fix the issue however the staff were nice enough to comp me lunch and secured a place in the lounge area for me to stay while the worked on it. The other issue was a minor leak above the shower in which maintenance fixed the issue within 5mins of me calling to inform the front desk of the issue. The pool area could use some maintenance there were a few concrete tiles were broken and the pool concession hours weren’t displayed but should also be lengthened. The pool hours are A1! All in all I enjoyed my stay. I would book again!
Stayed 5 nights in Aug 2024

8/10 Good

Latorria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Armond, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has some great amenities on site and Bourbon St is close walk from the hotel. Great Location, nice clean hotel with friendly staff.
Stayed 3 nights in Aug 2024

8/10 Good

Abdul Rahman

Traveled with family and small children
Liked: Staff & service
The hotel is in a great spot and has good breakfast, but it's a bit outdated. The parking is bad and the pool is really small.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The staff was friendly and the location was very convenient. I will say the lobby was very loud and the pool wasn’t very clean but overall our stay was great. I would stay here again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ill book again
Nice place with a view
Stayed 1 night in Aug 2024

6/10 Okay

Amy

Traveled with family and small children
Liked: Cleanliness
Stayed here for one night before driving on to Florida with my husband and 2 small children. Never again. I don't think the hotel can help that the area it's located in is TRASHY. When I got out of my car to check in front of the hotel, 4 trannies offered me sex services, loud booming cars driving up/down the street, lots of dangerous looking people just standing around...and some of them trickled into the hotel lobby where it was crowded and noisy. Just NOT a place for a family to stop and stay. I noticed a more expensive hotel more on the riverfront didn't have as much riff raff hanging around it. New Orleans just isn't what I remembered. It's always crowded and crazy, I've just never felt as unsafe as I felt simply walking across the street to take my family to dinner! Never stopping in the town with kids ever again. Hotel was clean and had a beautiful view. Check-in was crazy but the staff was nice.
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Will recommend and return once again.
Stayed 6 nights in Jul 2024

10/10 Excellent

La Freda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in walking distance of everything while being far enough away to take a break. I met several staff members that's been there over 30 years. Thats speaks volumes and it shows. This is where ill be staying every time.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lachaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the French Quarter Its the perfect location. Loved my stay.
Stayed 1 night in May 2024

10/10 Excellent

Ariah

Stayed 2 nights in Aug 2024

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and enjoyable
Stayed 2 nights in Aug 2024

8/10 Good

Vernard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place that was affordable with expensive atmosphere. Staff was professional and polite at all times. Rooms was spacious beds very comfortable. Only thing I did not like there was no microwave in the room. You could request a refrigerator for your room but no microwave.
Stayed 4 nights in Aug 2024

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff
Stayed 3 nights in Aug 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always the stay was good at the Sheraton. The only issue was an encounter with the checkout process in which the service desk personnel was very unprofessional.
Stayed 4 nights in Jul 2024

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessica m

Stayed 1 night in Jul 2024

4/10 Poor

Eric

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Jerel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay.
Wonderful time at the Sheraton. I will be back again next year.
Stayed 3 nights in Jul 2024