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Sheraton New Orleans Hotel

4.0 star property

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Photo gallery for Sheraton New Orleans Hotel

Serves lunch and dinner
1 bedroom, premium bedding, down comforters, pillowtop beds
Club Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds
View from property
Serves lunch and dinner

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pool
  • Breakfast available
$200
includes taxes & fees
Oct 8 - Oct 9

Explore the area

View in a map
500 Canal St, New Orleans, LA, 70130
  • Canal Street
    ‪1 min walk‬
  • Bourbon Street
    ‪3 min walk‬
  • Caesars New Orleans Casino
    ‪7 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪22 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(105 reviews)
  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Double Beds, Non Smoking, City View

8.8 out of 10
Excellent
(23 reviews)
  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Non Smoking, City View

9.0 out of 10
Wonderful
(55 reviews)
  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(90 reviews)
  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 2 Double Beds (Hearing Accessible)

8.8 out of 10
Excellent
(3 reviews)
  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(1 review)
  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

1 bedroom, premium bedding, down comforters, pillowtop beds

Traditional Room, 1 King Bed (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Club Suite, 1 Bedroom, Non Smoking

  • 672 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Executive Suite, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

  • 415 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Executive Suite, 1 King Bed with Sofa bed, Non Smoking | Living room | 32-inch LCD TV with cable channels, TV, pay movies

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 415 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

Sheraton New Orleans Hotel

4-star hotel in New Orleans Central Business District
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Sheraton New Orleans Hotel offers 1110 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

In-room wired and wireless Internet access (WiFi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Sheraton New Orleans Hotel features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a business center, 60 meeting rooms, and limo/town car service. Event facilities measuring 105996 square feet (9847 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station.

Sheraton New Orleans Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Roux Bistro - This bistro serves breakfast and lunch.
Pelican Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks Coffee - This coffee shop serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 42 per night)
  • Valet parking on site (USD 52 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Pelican Bar
  • Roux Bistro
  • Starbucks Coffee

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 105,996 square feet of conference space
  • 60 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 49 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 88 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 28.75 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 24 per person
  • Fee for in-room wireless internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 16.95 per day (rates may vary)
  • Self parking fee: USD 42 per night
  • Valet parking fee: USD 52 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans

Reviews

Sheraton New Orleans Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 801 out of 1281 reviews
Rating 8 - Good. 271 out of 1281 reviews
Rating 6 - Okay. 97 out of 1281 reviews
Rating 4 - Poor. 68 out of 1281 reviews
Rating 2 - Terrible. 44 out of 1281 reviews

Reviews

10/10 Excellent

Andre

Stayed 2 nights in Jun 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Deonte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were excellent! Kenny helped me and my girlfriend plan our weekend. Excellent customer service! We will definitely be back
Stayed 3 nights in Jun 2025

10/10 Excellent

Diana Lee

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful. Convenient. Great staff!
Stayed 2 nights in Jun 2025

6/10 Okay

Sharmila

Liked: Cleanliness
Stayed 4 nights in Jun 2025

8/10 Good

Dereck

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything
Stayed 4 nights in Jun 2025

10/10 Excellent

Chevyn

Stayed 3 nights in Jun 2025

10/10 Excellent

Alice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was very easy. The staff was polite. Our room was clean. Our view was great.
Stayed 6 nights in Jun 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

John

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
GREAT VIEWS OF THE RIVER FROM OUR ROOM!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Kirstie Alexis

Stayed 3 nights in May 2025

4/10 Poor

Robert

Call General manager sucked
Stayed 3 nights in Mar 2025

6/10 Okay

David

Stayed 5 nights in May 2025

4/10 Poor

Monique

Traveled with partner
Disliked: Amenities
Good location. Room could have been cleaner
Stayed 3 nights in May 2025

6/10 Okay

Cassin

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Kareem

Stayed 2 nights in May 2025

6/10 Okay

Sarah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I checked in at the front desk. Was told I would get a text when my room was ready. 2 hours pass and I flew it back in line to check in. When I got to the front the worker said “oh yeah your room is ready I just haven’t had time to text you”. I was waiting for hours for a text that was a simple click of a button to send.
Stayed 1 night in May 2025

10/10 Excellent

Tina

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Debra, Memphis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Service
Stayed 3 nights in May 2025

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent
Stayed 2 nights in May 2025

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 1 night in May 2025

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Jackie, Manvel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

terry

Stayed 2 nights in Apr 2025