4/10 Poor
Letha
Traveled with family
Mar 22, 2025
Disliked: Cleanliness, staff & service
We stayed for four nights. Our room was never serviced or cleaned properly, if at all. Towels were never left. Coffee was never restocked. When I tried to call downstairs no one ever answered. I had to go to front desk to wait to ask for towels. Even when we’re were leaving we seemed to surprise the front desk help as he was about to ride up in the elevator with other guest. After he did address us he went ahead and rode the elevator with what appeared to be two females also staying hotel. As we were waiting in our car, we never saw an additional staff member. Sitting at the bar one evening, I had to ask for a menu, ask for my order to be taken, ask for the ticket, and ask for change. The service was terrible! Expedia had this rated 9 out of 10, that’s why I choose it. Who makes these ratings?
Letha
Stayed 4 nights in Mar 2025