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The Mercantile Hotel New Orleans

3.0 star property

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Photo gallery for The Mercantile Hotel New Orleans

Bar (on property)
Executive Suite, 1 King Bed | City view
Exterior
Lobby lounge
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Kitchen
  • Laundry
  • Parking available
  • Free WiFi

Explore the area

Map
727 South Peters Street, New Orleans, LA, 70130
  • Canal Street
    ‪8 min walk‬
  • Caesars New Orleans Casino
    ‪9 min walk‬
  • Bourbon Street
    ‪16 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Fridge, microwave, coffee/tea maker

Suite, 1 King Bed with Sofa bed

  • City view
  • 520 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Bathtub

City view

Suite, 1 King Bed with Sofa bed, Bathtub

  • City view
  • 520 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 2 Queen Beds, Accessible

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Bathtub

Suite, 1 Queen Bed with Sofa bed, Bathtub | Private kitchenette | Fridge, microwave, coffee/tea maker

Suite, 1 Queen Bed with Sofa bed, Bathtub

  • 415 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Bathtub

Suite, Multiple Beds, Bathtub | City view

Suite, Multiple Beds, Bathtub

  • City view
  • 640 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Private kitchenette | Fridge, microwave, coffee/tea maker

Executive Suite, 1 King Bed

  • City view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

The Mercantile Hotel New Orleans

3-star hotel in New Orleans Central Business District
A bar/lounge, a snack bar/deli, and valet parking are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite.
The Mercantile Hotel New Orleans offers 90 air-conditioned accommodations with safes and coffee/tea makers. These individually decorated accommodations have separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchenettes with refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3-star property consist of a business center and a meeting room. This eco-certified hotel also offers a vending machine, an arcade/game room, and coffee/tea in a common area. Parking is available onsite for a surcharge.

The Mercantile Hotel New Orleans is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 45 per day; includes in/out privileges)

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Art gallery

Family friendly

  • Arcade/game room
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Living room
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Valet parking fee: USD 45 per day (in/out privileges)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Mercantile Hotel New Orleans
Mercantile Hotel
Mercantile New Orleans
The Mercantile Orleans Orleans
The Mercantile Hotel New Orleans Hotel
The Mercantile Hotel New Orleans New Orleans
The Mercantile Hotel New Orleans Hotel New Orleans

The Mercantile Hotel New Orleans Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 688 out of 1129 reviews
Rating 8 - Good. 231 out of 1129 reviews
Rating 6 - Okay. 114 out of 1129 reviews
Rating 4 - Poor. 44 out of 1129 reviews
Rating 2 - Terrible. 52 out of 1129 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tabbitha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great staff
Stayed 3 nights in Jan 2025

10/10 Excellent

Derrick L.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SUPER SATISFIED

Every encounter with staff, and management on every level was fantastic!!! Especially during the hectic time during Super Bowl Weekend when people are really stressed!!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

maddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is now our go-to hotel for New Orleans. The room was very spacious and clean. The staff was kind, inviting, and helpful. We really enjoyed our stay and would recommend it!
Stayed 2 nights in Jan 2025

10/10 Excellent

Heidi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great trip. Love this Hotel. Everyone is super nice including Mr. Barry at the breakfast. Always clean also.
Stayed 2 nights in Jan 2025

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Feb 2025

8/10 Good

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location close to lots of good restaurants!

This was a really nice location just far enough away from the French Quarter that it was sort of quiet. Plus it was a great walking distance to lots of good restaurants. The room was nice, shower was good. They have a beautiful bar in the lobby but it was closed the days we were there due to staffing issues. That was a bit of a bummer. Parking can be a challenge unless you want to valet for $50 a day. We found street parking that you have to keep adding to if you leave your car there. But I can imagine when NOLA is busy street parking would be difficult to find. The included buffet breakfast was surprisingly good. They had decaf coffee in the cool coffee machine the first day but was out the rest of our stay. That was another little bummer. Overall, we enjoyed our stay and would consider this location next time.
Stayed 2 nights in Jan 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
We loved our stay!! The front desk ladies were awesome and very informative. It was hot in our room and our ice machine on floor 8 was unplugged. No matter we ventured to the 9th floor and got our ice!! Room was very big and spacious! We will be coming back!
Stayed 1 night in Jan 2025

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

2/10 Terrible

Joel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Joel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Desmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent. Everyone should try this hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We love this hotel

We've stayed here before. Charming brick building that was an old sugar mill. Lots of character, record players & jazz albums in the livingrooms. Great location: walking distance to French Quaters, convention center & cruise ship terminals.
Stayed 1 night in Jan 2025

10/10 Excellent

ann marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! I was stuck in the snowstorm and they called around to find out what restaurants were open. All the staff was helpful and friendly
Stayed 8 nights in Jan 2025

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Grace

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is the air vent in my room rattled so loudly I could not fall asleep. I had to turn it off which made my room stuffy
Stayed 1 night in Jan 2025

6/10 Okay

sheree

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Need to get air fix

The hotel overall is beautiful nice rooms, but was very hot. We changed rooms and the air was a lil better but had to get maintenance to fix air, the air is ran off a water boiler. If the air worked through out my stay I would have gave them a ten, but I can’t stay there anymore bc of the air I like for my room to be cool.
Stayed 2 nights in Jan 2025

10/10 Excellent

Equasia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Hua

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room looked pretty nice upon arrival, but as time passed, the problems started to surface. There were piles of dust around the corner. The bath tub was super clogged and it filled up quickly after only a minute. There were only two bath towels for a reservation of four people with the edges of the towel shedding off. Someone was smoking in the elevator area which filled our room with very uncomfortable smells. Not recommend, especially if you are traveling with children.
Stayed 1 night in Jan 2025

10/10 Excellent

scott

Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Stayed 1 night in Jan 2025

10/10 Excellent

Equasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Terry

Stayed 2 nights in Sep 2024

10/10 Excellent

Tierra

Stayed 1 night in Jan 2025