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The Pontchartrain Hotel

4.0 star property

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Photo gallery for The Pontchartrain Hotel

Property entrance
View from property
City view
Minibar, in-room safe, desk, laptop workspace
2 bars/lounges, rooftop bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Room service
  • 24/7 front desk

Explore the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • National World War II Museum
    ‪16 min walk‬
  • Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Port of New Orleans
    ‪3 min drive‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite (Calliope King)

Suite (Calliope King) | Minibar, in-room safe, desk, laptop workspace

Suite (Calliope King)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Melpomene)

Suite, 2 Bedrooms (Melpomene) | Minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Melpomene)

  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe) | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds (Euterpe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite (Thalia)

Family Suite (Thalia) | Minibar, in-room safe, desk, laptop workspace

Family Suite (Thalia)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Room, City View (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room, City View (Clio King)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Erato)

Double Room (Erato) | Minibar, in-room safe, desk, laptop workspace

Double Room (Erato)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room (Clio King)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Clio King)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Polyhymnia)

Minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Polyhymnia)

  • Sleeps 4
  • 2 Double Beds

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About this property

The Pontchartrain Hotel

4-star New Orleans hotel, connected to a rail/subway station in Lower Garden District
This smoke-free hotel features 3 restaurants, 2 bars/lounges, and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, a business center, and a meeting room are onsite.
The Pontchartrain Hotel offers 106 accommodations with minibars and safes. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities at this 4-star property consist of a business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

The Pontchartrain Hotel is a smoke-free property.

Silver Whistle Cafe - This café specializes in American cuisine and serves breakfast, lunch, and light fare.
Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
Hot Tin - Onsite rooftop bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 689 out of 1000 reviews
Rating 8 - Good. 196 out of 1000 reviews
Rating 6 - Okay. 61 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Great location and great fun
Stayed 2 nights in Dec 2024

10/10 Excellent

Michelle

Stayed 1 night in Nov 2024

2/10 Terrible

Kathryn

Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 3 nights in Dec 2024

10/10 Excellent

Michelle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of the Garden District. Eccentric decor but nice. Everything you could need for dining options.
Stayed 4 nights in Nov 2024

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Robin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a four star
As someone who travels a lot and stays at only 4 and 5 stars, this hotel is absolutely not a 4 star. The bathrooms are very run down and the bedroom is carpeted. Day housekeeping service is quite bad. The other staff is very friendly. Day 1 - No lotion or shower gel/soap provided, shower curtain 12 inches too short, bathroom gets soaked with showers, toilet within inches of shower, housekeeping doesn’t take trash out, no new tub floor towel given only part replacement of towels. Day 2- No new hand towels given only bath towels, housekeeping again left same trash on floor, minibar water not refilled and we were willing and wanted to pay for minibar water and still couldn’t. Convenience stores nearby closed when we returned home and we really wanted water. Went to front desk who said they didn’t have access to it and they would ask housekeeping if they could find from another room. They then came right away. Night housekeeping always came quickly to bring the items that day housekeeping would forget. Day 3- housekeeping knocks loudly everyday at 9 asking to clean. that is far too early and not standard practice. Day 4- on day of checkout (a Sunday morning in New Orleans), housekeeping knocked loudly on door at 9 am asking us when we were checking out so they could clean. I said not till checkout time at noon. They came another four times knocking in the next three hours and woke us several times.
Stayed 4 nights in Nov 2024

10/10 Excellent

Nancy

Stayed 2 nights in May 2024

8/10 Good

William

Liked: Staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Harley

Stayed 1 night in Nov 2024

2/10 Terrible

tina r, Bossier City

I did not stay here . This was cancelked by expedia The same day it was made by error I WANT MY MONEY BACK I HAVE NEVER STAYED THERE
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Stayed 1 night in Nov 2024

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at front desk were so warm and welcoming. Would def recommend this place and plan on coming back.
Stayed 2 nights in Nov 2024

8/10 Good

Robert

Traveled with partner
Liked: Property conditions & facilities
I would return. Isn’t that the bottom line?
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Our stay was great, the staff was very helpful and friendly. The beds are very comfortable, I slept like a baby. There is a bar downstairs and the food is really good there, especially the wings. I definitely recommend stay here.
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
My stay
It is a lovely hotel with comfortable beds and linens. Smart decor. My complaint would be not having the room serviced. There is no placard to place on the door to ask to not be disturbed or to be cleaned. I went out early for the day and came back tired to rest at 4 that is when the maid came to clean and disturb me. Another note is no one at the main front door. It is a heavy door and when you have luggage and no one there it is not so welcoming.
Stayed 2 nights in Nov 2024

10/10 Excellent

Katie

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Always a lovely stay!
Stayed 2 nights in Nov 2024

8/10 Good

Quanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Arthur

Stayed 1 night in Oct 2024

10/10 Excellent

monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing , stay delicious food in all the restaurants, fantastic
Stayed 3 nights in Oct 2024

4/10 Poor

Hope

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
What happened to this lovely hotel?
The restaurant and cafe are good and staff is amicable. Unfortunately the rooms seem to have gone into disrepair. I have stayed there several times but this year out room had missing light bulbs, non working lamps, a very wet carpeted floor on arrival, mushroom type orange mold around the bathtub, all broken towel hooks, broken shower faucet and the toilet made huge screeching sounds so I could not use the bathroom while my daughter was sleeping.
Stayed 3 nights in Nov 2024

4/10 Poor

sabina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024