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TownePlace Suites by Marriott Metairie New Orleans

3.0 star property

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Photo gallery for TownePlace Suites by Marriott Metairie New Orleans

Property amenity
Full-size fridge, microwave, oven, stovetop
Reception
Suite, 2 Bedrooms | Living room | Plasma TV
BBQ/picnic area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Gym
  • Kitchen
  • Parking included
  • Pool
$102
includes taxes & fees
Nov 24 - Nov 25

Explore the area

View in a map
5424 Citrus Blvd, New Orleans, LA, 70123
  • Place, Elmwood Village Shopping Center
    ‪2 min drive‬
  • Place, Shrine on Airline
    ‪3 min drive‬
  • Place, Soniat Playground
    ‪3 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living room | Plasma TV

Suite, 2 Bedrooms

7.4 out of 10
Good
(17 reviews)
  • 797 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Living area | Plasma TV

Suite, 1 Bedroom, Non Smoking

  • 550 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Bathtub (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, desk

Studio, 1 Queen Bed with Sofa bed, Bathtub (Mobility/Hearing Accessible, Tub)

7.0 out of 10
Good
(2 reviews)
  • 580 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, desk

Studio, 1 Queen Bed with Sofa bed (Mobility Accessible, Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 580 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, desk

Studio, 1 Queen Bed with Sofa bed (Hearing Accessible)

7.6 out of 10
Good
(5 reviews)
  • 580 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, desk

Studio, 1 Queen Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 610 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, desk

Studio, 1 Queen Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, desk

Studio, 1 Queen Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(28 reviews)
  • 495 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

TownePlace Suites by Marriott Metairie New Orleans

3-star hotel in Elmwood
This smoke-free hotel features a 24-hour fitness center, coffee/tea in a common area, and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
TownePlace Suites by Marriott Metairie New Orleans offers 124 accommodations with coffee/tea makers and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. Plasma televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
TownePlace Suites by Marriott Metairie New Orleans features a 24-hour fitness center and a seasonal outdoor pool. Public areas are equipped with complimentary wired and wireless Internet access. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers barbecue grills, a picnic area, and coffee/tea in a common area. Onsite self parking is complimentary.

TownePlace Suites by Marriott Metairie New Orleans is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Seasonal outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Mobile key entry
  • Recycling
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 30 to October 13
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marriott TownePlace Suites New Orleans
TownePlace Suites Marriott Metairie New Orleans
TownePlace Suites Marriott Metairie New Orleans Harahan
TownePlace Suites Marriott Metairie New Orleans Hotel
TownePlace Suites Marriott Metairie New Orleans Hotel Harahan
TownePlace Suites Metairie
TownePlace Suites New Orleans Metairie
TownePlace Suites by Marriott Metairie New Orleans Hotel
TownePlace Suites by Marriott Metairie New Orleans New Orleans

TownePlace Suites by Marriott Metairie New Orleans Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 486 out of 1007 reviews
Rating 8 - Good. 288 out of 1007 reviews
Rating 6 - Okay. 120 out of 1007 reviews
Rating 4 - Poor. 60 out of 1007 reviews
Rating 2 - Terrible. 53 out of 1007 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monique

Liked: Amenities
N/a
Stayed 2 nights in Jul 2025

10/10 Excellent

Ashlee

Stayed 26 nights in Jul 2025

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

AraNeshia

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the property was clean and quiet and that they were pet friendly. Breakfast was always on time and fresh until it was cutoff time.
Stayed 2 nights in Aug 2025

8/10 Good

LaRon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and set away from other hotels. Rate was good and the front desk clerk helped us check-in fast. Rooms were nice and comfortable.
Stayed 3 nights in Aug 2025

6/10 Okay

Amy

Stayed 2 nights in Aug 2025

8/10 Good

Samantha

Stayed 3 nights in Jul 2025

10/10 Excellent

therese

Stayed 3 nights in Jul 2025

10/10 Excellent

Breionna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Larry

Stayed 6 nights in Jul 2025

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean rooms. Staff needs to share wifi code. Need more accessible tv channels
Stayed 1 night in Jul 2025

6/10 Okay

Cheryl

Disliked: Property conditions & facilities
The hotel needs renovated. The paint on the ceiling and walls in the bathroom is peeling. It looks like they attempted to repair it several times. The bed was comfortable.
Stayed 1 night in Aug 2025

8/10 Good

Crystal

Traveled with family
Stayed 2 nights in Jul 2025

8/10 Good

Donneshia

Stayed 1 night in Apr 2025

6/10 Okay

Agatha

Traveled with family
Disliked: Amenities, property conditions & facilities
The property is older. Pool had leaves and other things floating in it. The pictures on the website makes the property look newer. My suite had broken blinds so people could see in my room if they walked past. Mind you my room faced the AMC theater. The door to get in my room was stuck, I had to open it by using my shoulder to force my way in. There was hair on the floor in the bathroom. The shower and stove was outdated. I can say the breakfast was the only thing I enjoyed.
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities

Was not impressed

We stayed for 4 nights. Afternoon Desk attendant was nice but multiple times we had to wait for service as she had to run out to her car for something or take care of a family situation. Later shift Desk attendant would not speak when we asked for replacement towels. Food selections: Food service was average- Toaster was stuck and burned toast daily- Cook had to open window to air out eating area. Toaster was not changed out. Bed comfort very good. Restroom - toilet would not refill. Had to figure out ourselves. HVAC- airducts were rusty, stay was during extreme heat index levels but A/C never got to our setting of 66 and then stopped running one night. Engineer though was very helpful and quick. Management was conducting a fire safety check but didn't get warnings out early enough. Alarm went off as we were resting and we came out of rooms looking to leave and even the room service person didn't know what was going on. Kitchen was in good shape with no problems. TV Video connection box came detached from TV in living room due to not enough attachment velcro. When it came loose, it fell and a power cord came out. Was not quickly found but fixed it. Was not impressed for a Marriott property. I stay in Marriott facilities about once a month for multiple years and have not ever encountered this facility and management operations.
Stayed 4 nights in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Not great experience checking in. Front desk was less than friendly. Breakfast was not impressive, hardly any food after 8am when it goes to 9am. Understand need for fire alarm testing however would have been nice for notice.
Stayed 2 nights in Jul 2025

8/10 Good

Tyese

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome. Convenient location.
Stayed 5 nights in Jun 2025

8/10 Good

therese

Stayed 1 night in Jul 2025

6/10 Okay

C

Business traveler

Nice staff .. Hotel needs work

Rooms have a mildew smell. Mine had a hole in the ceiling .. but staff changed me to a different room as soon as I showed them the picture and was very apologetic.
Room 315 on 7/24/25
Stayed 1 night in Jul 2025

10/10 Excellent

therese

Stayed 4 nights in Jul 2025

8/10 Good

Evis

Stayed 1 night in Jul 2025

6/10 Okay

Myra

Traveled with family
Liked: Cleanliness, staff & service, amenities
The things that were worrisome were that the telephone didn't work. Also, there were tv stations that didn't work. The skillet was awful.
Stayed 3 nights in Jul 2025

6/10 Okay

Margaret

Traveled with family

In need of TLC

The furniture was well thought out comfortable clean and in good shape. The hotel itself was showing great wear and tear. Musty smell in room never went away. Good cooling in hot summer weather. Helpful handyman when he fished my lost earring out of the bathroom sink. Exterior of building well landscaped but siding well rusted by ac units.
Stayed 2 nights in Jul 2025

4/10 Poor

Alton

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025