6/10 Okay
David
Apr 14, 2025
Disliked: Cleanliness, staff & service
I stay here often, this particular time the room was a bit less than expected. I do take price into consideration, but my room on this trip left a lot to be desired. In addition, I realized a few hours after I booked, I had inadvertently booked for the wrong date. I contacted Expedia who contacted the property in an attempt to correct my booking date but could not as it was non refundable. I made another booking for the correct date which was for that evening hoping for a resolve when I checked in. The person at the desk seemed to be confused as to what I was asking and offered no help. I realize it’s my mistake when I booked, but I was hoping that even though non refundable, that since I did stay a different night and they still got that money that for a repeat customer, they would make an attempt to contact management to resolve. So for now, I paid double for a less than acceptable room and I’m now hoping the $50 room deposit I had to put on my card (which I’ve never been charged before) gets refunded so I don’t end up with a cost of $180 for something that was not even worth the $65 I paid for the room that didn’t come close to what I was used to from this property. I believe I’ll be ending my use of this property. I gave a 3 instead of a 1 because I know they are usually better
David
Stayed 1 night in Apr 2025