4/10 Poor
Rilla, Clifford
Traveled with partner, Traveled with family
Oct 7, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
This stay was very poor. Our door operated backwards--handle up only. The lady that worked at the desk was fine--not her fault that she worked laundry, breakfast, the desk, etc., all by herself. My husband went for breakfast at 8:45 a.m., and it was to run until 9:00 a.m., but was told that even though there was no food left for him, there would not be anymore brought out. Too close to 9. We did not get breakfast either morning. I went down for coffee the second morning at 8:30 a.m., and there was only one paper cup left. The juice machine was basically out of order. There was a sign at the check in desk to ring a bell if you needed someone--but if you need someone in the evening they were closed and you have to go across to Teddy's for help. We had a suite with two TVs, but only one worked in the sitting area so we had no TV in the sleeping area both days we were there, and even though I had to walk across the parking lot in the dark to Teddy's to find a guy to come over to fix it, but he couldn't so we had no TV before bed at all. The hallways were dirty and not vacuumed while we were there. There was only one Keurig regular coffee pod in the room; two decafs. The pool had an "under maintenance, sorry for the inconvenience" sign on the door. There is no lounge, but were told we could go across the parking lot to Teddy's, but they didn't open until 4 p.m., then closed at 9. The elevator had a sticky floor that was never cleaned both days we were there.
Rilla
Stayed 2 nights in Oct 2025