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Ace Hotel New York

4.0 star property

Choose dates to view prices

Photo gallery for Ace Hotel New York

Lobby
Front of property
Gift shop
Street view
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly
  • Housekeeping
  • Laundry

Explore the area

Map
20 West 29th Street, New York, NY, 10001
  • Empire State Building
    ‪6 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Medium King)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

View from room

Deluxe Room, 1 Queen Bed (Medium Queen)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite) | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, 1 King Bed (Loft Suite)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large) | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Large)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Small)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Single)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds (Double)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds, Partial View (Bunk)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 2 Twin Beds, Partial View (Bunk)

  • 107 sq ft
  • Sleeps 2
  • 2 Twin Beds

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Premium bedding, in-room safe, iron/ironing board, free WiFi

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  • Free WiFi
  • Air conditioning
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4.4 out of 5, Excellent, (1616)
The price is $399
per night
$502 total
includes taxes & fees
Apr 17 - Apr 18
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About this property

Ace Hotel New York

4-star hotel in Manhattan
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, self parking, and a meeting room are onsite.
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining is available at the hotel's restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a meeting room and coworking spaces.

Public areas are equipped with complimentary wireless Internet access. This New York hotel also offers a 24-hour fitness center, multilingual staff, and dry cleaning/laundry services. Onsite parking is available (surcharge).

Ace Hotel New York is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Koloman - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Koloman

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 492 out of 1054 reviews
Rating 8 - Good. 269 out of 1054 reviews
Rating 6 - Okay. 149 out of 1054 reviews
Rating 4 - Poor. 84 out of 1054 reviews
Rating 2 - Terrible. 60 out of 1054 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay was truly enjoyable. The hotel boasts a fantastic location with easy access to everything, and we especially appreciated the convenience of having Stumptown Coffee right there. The room itself was spacious and remarkably quiet, providing a peaceful retreat. However, the bustling lobby lacked a dedicated area for guests to relax, which felt somewhat inconvenient. Despite this minor drawback, we had a wonderful overall experience and are eager to return soon.
Stayed 3 nights in Dec 2024

6/10 Okay

Erin

Stayed 4 nights in Dec 2024

4/10 Poor

Thomas

Disliked: Property conditions & facilities, room comfort
Bad service
Was yelled at by bell hop after asking to retrieve something from baggage held in storage. Did not fully hear his statement, asked a question, and he aggressively responded “you have to listen to me, you’re not hearing me”. Once checked in, it was extremely small (smaller than advertised) and smelled like spilled beer. Do NOT waste your money.
Stayed 2 nights in Dec 2024

10/10 Excellent

Laurence

Stayed 1 night in Dec 2024

10/10 Excellent

Theresa

Liked: Staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable and convenient to all the major spots in the city. Room was spacious, quiet and clean.
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Stayed 1 night in Dec 2024

10/10 Excellent

Lizz

Liked: Cleanliness, staff & service, property conditions & facilities
Freddy at the front desk made our vacation 5 stars!
Stayed 1 night in Dec 2024

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities
A cool and nice hotel. Large rooms and comfortable beds
Stayed 1 night in Dec 2024

6/10 Okay

Roger

Stayed 5 nights in Dec 2024

10/10 Excellent

María G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Kimberly Ann Van, Toronto

Stayed 3 nights in Dec 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had read a lot of mixed reviews on this hotel but still chose to stay as I love the Ace Hotel chain. I was so happy with our visit. We had 2 double rooms and luckily these were on same floor. Both with views of empire state and a great size. The check in was seamless and the staff so friendly. The area around hotel had so much going on and the general location made it very walkable for us to explore uptown one day then downtown another. A train stop also close by. Yes it’s dark, yes they could do with more shelving in bathroom and yes it’s a vibe!
Stayed 3 nights in Dec 2024

6/10 Okay

laura

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Some basic details would have helped this hotel go from a very marginal experience to better. The first would be some sound proofing- we stayed on the 12th floor and could hear every street noise because the windows were old and not sound proofed. The second would be the condition of the elevators. With every trip up or down, the elevators grind and clink and there is a real fear ofbeing trapped. Finally, the "gym" was VERY hot and they had a peloton tread- while nice, required a code, was very rarely able to be connected to the internet, or working.
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Adama

Stayed 2 nights in Nov 2024

4/10 Poor

KYLE

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Chad

Business traveler
Liked: Staff & service, property conditions & facilities
Lately my rooms always have missing lamps or broken things (or both)
Stayed 2 nights in Dec 2024

4/10 Poor

Richard

Stayed 4 nights in Dec 2024

8/10 Good

Ria

Traveled with group
Liked: Cleanliness, staff & service
Kudos to Approachable and considerate staff.
Stayed 4 nights in Dec 2024

6/10 Okay

Michael

Traveled with group
Disliked: Room comfort
just ok
Hotel was clean and staff were great but our room on the 12th was stifling hot the whole stay. They gave us a fan but it didn't help and windows only opened slightly.
Stayed 5 nights in Dec 2024

4/10 Poor

Nathan

Business traveler
Disliked: Staff & service, room comfort
Room was never cleaned. Air didn’t work and it was 83 in the room. Phone didn’t work to call front desk.
Stayed 2 nights in Dec 2024

8/10 Good

Sana

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect location and great ambience.
Stayed 3 nights in Nov 2024

10/10 Excellent

Charles

Stayed 2 nights in Dec 2024