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Ace Hotel New York

4.0 star property

Choose dates to view prices

Photo gallery for Ace Hotel New York

Front of property
View from room
Reception
Lobby lounge
Street view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly
  • Housekeeping
  • Laundry

Explore the area

Map
20 West 29th Street, New York, NY, 10001
  • Empire State Building
    ‪6 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Medium King)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

View from room

Deluxe Room, 1 Queen Bed (Medium Queen)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Street view

Superior Room, 1 King Bed (Loft Suite)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large) | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Large)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Small)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Single)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds (Double)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds, Partial View (Bunk)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 2 Twin Beds, Partial View (Bunk)

  • 107 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Ace Hotel New York

4-star hotel in Manhattan
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, self parking, and a meeting room are onsite.
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining is available at the hotel's restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a meeting room and coworking spaces.

Public areas are equipped with complimentary wireless Internet access. This New York hotel also offers a 24-hour fitness center, multilingual staff, and dry cleaning/laundry services. Onsite parking is available (surcharge).

Ace Hotel New York is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Koloman - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Koloman

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 469 out of 1006 reviews
Rating 8 - Good. 252 out of 1006 reviews
Rating 6 - Okay. 142 out of 1006 reviews
Rating 4 - Poor. 84 out of 1006 reviews
Rating 2 - Terrible. 59 out of 1006 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Vanessa

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Erin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So cute!

Great spot! Loved the lobby bar and the mini bar services.
Stayed 1 night in Jan 2025

2/10 Terrible

Joe

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower was clogged despite being asked to have it fixed. Room was messy with bugs in the bed on two separate occasions. Cleaning service came at 5PM?
Stayed 2 nights in Jan 2025

2/10 Terrible

joseph

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing experience overall. Room was dirty with facilities not working. Bed had bugs in it, which ruined the experience. Hotel lobby is a good vibe, but this did not translate to the room.
Stayed 2 nights in Jan 2025

10/10 Excellent

Yoonsoo

Good
Stayed 1 night in Jan 2025

10/10 Excellent

Gayane

Stayed 2 nights in Jan 2025

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort

No hot water

No hot water at night, none in the morning. Dirty bathroom. Noisy room - thin doors.
Stayed 1 night in Jan 2025

10/10 Excellent

Amélie, MONTREAL

Stayed 1 night in Jan 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Comfortable beds, very convenient location to sites, transportation, food and coffee, but too dimly lit in the lobby and throughout the hotel. Our hotel room reminded me of a boys college dorm room with graffiti.Not my cuppa tea.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Cam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

tara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ace Hotel is superb

Excellent hotel and great staff.
Stayed 6 nights in Jan 2025

4/10 Poor

stacy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Dust dust dust! Like just clean the room

The room was filthy and I was too tired to say something. The dust was disgusting like dust the sliding door Needed to call at 8 am for a bath stop for the drain took 1/2 to get to me and I had to leave for my appointment. Last time I will stay at the ace as it's been my go to throughout the yrs
Stayed 1 night in Jan 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay at the ACE, and a particular thank you to Freddy for his impeccable personal customer service. Excellent room, spacious and fun. Plus the best cup of coffee in New York in the hotel lobby cafe. Will absolutely be coming back again for my next city stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Deborah

The room is very, very tight but clean. Idk what the black box with blue screen was on the desk but it lit up the room all night!! There was no way to figure out turning on/off lamp.
Stayed 1 night in Jan 2025

10/10 Excellent

Kiosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Location is good was able to walk to Times Sq and Bryant Park. Lobby was always busy. Bar was great. Easy to get an uber. Staff super nice. Will def return.
Stayed 2 nights in Nov 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again!

Great location, really cool vibe
Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The room isn’t the cleanest, the shower was the worse !!!! I’ve never seen a shower head with the power of a New York fire hydrant in the Bronx. The smoke detector went off due to the steam from the bathroom. The lighting was very dark and horrible in the room. The mattress was bad the pillows was like a cotton ball. That’s not a compliment my neck had more support on the subway
Stayed 4 nights in Jan 2025

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One good night

I enjoyed my stay, and the front desk, particularly the Italian (I think) gentleman was extremely helpful. Funky, hip place for sure. Lobby was really dark, but again, hip. Bed felt a bit small, and made noise when I moved, but overall comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Courtney

Stayed 2 nights in Jan 2025

10/10 Excellent

Victoria

Stayed 1 night in Jan 2025

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Cheryl

Stayed 3 nights in Dec 2024

10/10 Excellent

John, Pointe-Claire

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern comfortable hotel in good location.
Stayed 1 night in Sep 2024