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Ace Hotel New York

4.0 star property

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Photo gallery for Ace Hotel New York

Front of property
Serves breakfast and brunch
Street view
Serves breakfast and brunch
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
$191
includes taxes & fees
Jan 25 - Jan 26

Explore the area

View in a map
20 West 29th Street, New York, NY, 10001
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪9 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪34 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite) | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 Queen Bed (Medium Queen)

8.4 out of 10
Very good
(39 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King) | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(52 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(41 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Single)

8.2 out of 10
Very good
(33 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(24 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large) | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Large)

9.2 out of 10
Wonderful
(15 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed, City View

  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds (Bunk)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 2 Twin Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)
  • 107 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Ace Hotel New York

4-star hotel in Manhattan
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, self parking, and a meeting room are onsite.
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining is available at the hotel's restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a meeting room and coworking spaces.

Public areas are equipped with complimentary wireless Internet access. This New York hotel also offers a 24-hour fitness center, multilingual staff, and dry cleaning/laundry services. Onsite parking is available (surcharge).

Ace Hotel New York is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Bistro 29 - This bistro serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.
Libera - Onsite bar. Open daily.
The Lobby - This lobby lounge serves breakfast, brunch, and light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 29
  • Libera
  • The Lobby

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 45.92 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 465 out of 1007 reviews
Rating 8 - Good. 233 out of 1007 reviews
Rating 6 - Okay. 147 out of 1007 reviews
Rating 4 - Poor. 91 out of 1007 reviews
Rating 2 - Terrible. 71 out of 1007 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2025

2/10 Terrible

Qingmei, Mt. Arlington

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I had terrible sleep due to the loud noises the water pipes made whenever someone nearby using the sink or bath. And on top of it, I received extra $50 destinations charges after I checked out. I was told I’ve been paid in full when I checked in. This is ridiculous. Will never stayed there anymore
Stayed 1 night in Oct 2025

10/10 Excellent

Miray

Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, good vibes
Stayed 3 nights in Sep 2025

8/10 Good

Eren, San Francisco

Stayed 3 nights in Sep 2025

6/10 Okay

Kate

Stayed 1 night in Sep 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and low key
Stayed 2 nights in Sep 2025

4/10 Poor

Tavi, Bloomfield Hills

Business traveler
Disliked: Amenities
Although the room was clean, it was very small for $700/night. The lobby was very dark, and there was no restaurant The only redeeming part of this hotel was the staff who were very friendly and accommodating. The use of graphic messaging is overwhelming to the visitor and by no means hip. I sure hope they did not pay anyone very much for the design and layout of the common areas and rooms.
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay
Stayed 1 night in Sep 2025

10/10 Excellent

Wanda Miroslava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Got in late (2a). Front desk was 100% on - couldn't have been more efficient or nice foe thar matter. Room was clean. Shower was great after a long businesa trip.
Stayed 1 night in Sep 2025

10/10 Excellent

Elsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our weekend. Great vibes all around at the hotel and really decent space in the double bed room for 4 people! Highly recommend!
Stayed 2 nights in Sep 2025

2/10 Terrible

Geri

Disliked: Staff & service
Couofnt find my reservation ajd the okder gentkrnsn at thevfrontvdesk was extremely rude. In addituon was "accebtidently" overcharged $523.00 on my bank card.
Stayed 1 night in Sep 2025

8/10 Good

Amanda

Business traveler
Liked: Cleanliness
Stayed 3 nights in Sep 2025

6/10 Okay

Sheyla, providence

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

Rachel

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dark common rooms. Cave like. Rooms feel like small office spaces revamped. Very loud and windows don’t keep busy nyc noises away. Hallways feel unsafe and whole vibe isn’t comfortable. Room clean. Linens and towels fine.
Stayed 1 night in Sep 2025

6/10 Okay

Alyssa

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lovely staff, everyone was super kind and check-in was smooth. Large lobby with bar and photobooth which we loved! Our room was pretty dark, we didn’t have access to direct sunlight, which was unfortunate. We had a few issues with the shower plumbing as water didn’t drain well and orange rust fell on our friends hair during their shower. A/C was not working as well given it was extremely warm outside during our visit. Check out was easy and staff were extremely helpful with our bags!
Stayed 3 nights in Apr 2025

10/10 Excellent

Clayton

Stayed 3 nights in Sep 2025

6/10 Okay

Tyler, Scotts Valley

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Definitely not a 4 star hotel, though they charge you for it. No restaurant, no in room dining, no bell service. Lobby is just one large room. No pool. Small gym. Loud parties at night. People smoking on floors. Rooms are ok. Definitely not aligned with the quality of other ACE hotels.
Stayed 7 nights in Sep 2025

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay at the Ace Hotel. Itʻs located well in NYC. Thereʻs a breakfast.bar with croissants and coffee, tea, just right fora small breakfast before going out in the city. Our room had a full refrigerator, an excellent bathroom and bed, and a view of the Empire Stat building a block away. It was a little bit dimly lit, but otherwise excellent.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kristina, Vestaburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Ace. I’ve been staying there since 2015 and I just can’t see myself staying at any other hotel. The central location is unbeatable and the low key vibe is exactly my speed.
Stayed 5 nights in Sep 2025

10/10 Excellent

Nicholas

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephen

Stayed 2 nights in Aug 2025

10/10 Excellent

Cam

Stayed 2 nights in Sep 2025