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Ace Hotel New York

4.0 star property

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Photo gallery for Ace Hotel New York

Two entrance doors with glass panels and the inscription 'ACE 20' above each.
Relax in a stylish room with a curved sofa, coffee table, and armchair, surrounded by dark paneling and a large woven rug.
Experience the unique blend of art and nature in our inviting lobby, featuring a stunning abstract piece, a vintage photograph, and a door leading to a serene outdoor space.
Enjoy a drink at the bar, where a bartender serves a variety of beverages.
Welcome to Excelsior, where friendly staff are always ready to assist you.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly
  • Housekeeping

Explore the area

Map
20 West 29th Street, New York, NY, 10001
  • Empire State Building
    ‪5 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • Times Square
    ‪16 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

View from room

Deluxe Room, 1 Queen Bed (Medium Queen)

8.2 out of 10
Very good
(35 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite) | Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large) | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Large)

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

Premium bedding, down comforters, minibar, in-room safe

Standard Room, 1 Double Bed (Small)

7.8 out of 10
Good
(20 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

Premium bedding, down comforters, minibar, in-room safe

Standard Room, 1 Double Bed (Single)

8.4 out of 10
Very good
(28 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(39 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds (Bunk)

Premium bedding, down comforters, minibar, in-room safe

Standard Room, 2 Twin Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)
  • 106.7 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Ace Hotel New York

4-star hotel in Manhattan
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, self parking, and a meeting room are onsite.
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining is available at the hotel's restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a meeting room and coworking spaces.

Public areas are equipped with complimentary wireless Internet access. This New York hotel also offers a 24-hour fitness center, multilingual staff, and dry cleaning/laundry services. Onsite parking is available (surcharge).

Ace Hotel New York is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Koloman - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Koloman

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 461 out of 1008 reviews
Rating 8 - Good. 240 out of 1008 reviews
Rating 6 - Okay. 144 out of 1008 reviews
Rating 4 - Poor. 97 out of 1008 reviews
Rating 2 - Terrible. 66 out of 1008 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel, we loved staying here. The location is ideal, only 1 block away from the subway, 5th avenue and surrounded with amazing food options. We had drinks and dinner at the hotel and the experience was great too. The staff is great and always ready to help. Would definitely stay here again. My only comment is that the surfaces of the room were a bit dusty.
Stayed 3 nights in Apr 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good location, poor room quality

The mattresses were very indented. The shower was super small, and the shower curtain would touch your body while you were showering. The TV never worked. I told the front desk three times, and they never got it working.
Stayed 3 nights in Apr 2025

10/10 Excellent

Tracy

Stayed 1 night in Apr 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Ivonnet, Miami

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very well situated, lots of restaurants, shopping, walk everywhere from here. Spacious lobby, nice cafe and restaurant. Quiet rooms on the smaller side like a lot of hotels in NY but nicely decorated and comfortable. The hotel is probably do for just a bit of maintenance, nothing huge just a bit more detailed cleaning.
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Luka

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The bunk room was like a prison cell. We saw roaches in the room
Stayed 2 nights in Apr 2025

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Staff was great. Decent size rooms. Would definitely stay again
Stayed 3 nights in Apr 2025

10/10 Excellent

DAMIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in a great, central part of town
Stayed 3 nights in Apr 2025

8/10 Good

Melissa, Bridgewater

Stayed 2 nights in Apr 2025

8/10 Good

conor

Stayed 3 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old run down rooms, there wasn't any hot water, the staff didn't have time for anything, the bathrooms were so dirty.
Stayed 5 nights in Apr 2025

10/10 Excellent

Carina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, amazing room especially for NYC. My only recommendation is to put a changing table in one of the bathrooms on the lobby floor.
Stayed 3 nights in Mar 2025

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms/bathroom are small but overall a great price for location. Definitely some wear and tear. Could use a facelift.
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Stayed 1 night in Apr 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay

Great location and loved the vibe. Everyone was super friendly
Dinner in the bar
Stayed 3 nights in Mar 2025

10/10 Excellent

Emily

Stayed 4 nights in Mar 2025

10/10 Excellent

Kammi

Stayed 2 nights in Apr 2025

4/10 Poor

Cisely

Disliked: Property conditions & facilities
My stay was quite disappointing. A false fire alarm went off and lasted about an hour, which was very disruptive. Additionally, I experienced a lack of hot water for over an hour, and the toilet didn't flush properly. Unfortunately, this was just the beginning of a series of issues. Given the circumstances, I believe a compensation of at least $100 for everyone who experienced this disaster on Thursday April 3rd would be fair.

8/10 Good

Koren

Stayed 3 nights in Mar 2025

10/10 Excellent

Marjorie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Scott

Stayed 4 nights in Dec 2024

10/10 Excellent

marcia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable hip hotel. Room was small, but clean and very functional. Great option in New York City if you’re traveling on a budget.
Stayed 2 nights in Mar 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025