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Arlo Midtown

4.0 star property

Choose dates to view prices

Photo gallery for Arlo Midtown

Lunch and dinner served
Creator video
Rooftop terrace
Lobby
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pet friendly

Explore the area

Map
351 West 38th Street, New York, NY, 10018
  • Madison Square Garden
    ‪6 min walk‬
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Terrace

9.4 out of 10
Exceptional
(37 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Urban)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Urban)

8.8 out of 10
Excellent
(131 reviews)
  • 170 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Terrace

10.0 out of 10
Exceptional
(12 reviews)
  • 240 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (City)

Room, 1 King Bed (City) | View from room

Room, 1 King Bed (City)

9.0 out of 10
Wonderful
(201 reviews)
  • 170 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Terrace

8.2 out of 10
Very good
(19 reviews)
  • 170 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.0 out of 10
Wonderful
(373 reviews)
  • 170 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible

Room, 2 Double Beds, Mobility Accessible | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Mobility Accessible

7.6 out of 10
Good
(5 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

8.8 out of 10
Excellent
(189 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Arlo)

Suite (Arlo) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite (Arlo)

  • 490 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Mobility Accessible, Terrace

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Accessible)

Room, 1 King Bed, Mobility Accessible (Accessible) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Mobility Accessible (Accessible)

9.2 out of 10
Wonderful
(50 reviews)
  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Arlo Midtown

4-star hotel in Manhattan
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite.
Arlo Midtown offers 489 accommodations with safes and complimentary bottled water. 55-inch LED televisions come with premium digital channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 4-star property consist of a 24-hour business center, 2 meeting rooms, and coworking spaces.

Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a rooftop terrace, and multilingual staff. Onsite parking is available (surcharge).

Arlo Midtown is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Atrium Bar - This lobby lounge serves lunch and dinner.
Coffee Bar - Onsite coffee shop. Open daily.
Breakfast Room - Onsite restaurant. Open daily.
ART Midtown - Onsite rooftop bar. Reservations are required. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (USD 50 per day)
  • Secured, covered valet parking on site (USD 80 per day)

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • ART Midtown
  • Atrium Bar
  • Breakfast Room
  • Coffee Bar

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Coworking space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 34.43 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15.00 to 35.00 per person
  • Covered self parking fee: USD 50 per day
  • Covered valet parking fee: USD 80 per day
  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Arlo Midtown Hotel
Arlo Midtown New York
Arlo Midtown Hotel New York

Arlo Midtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3976 out of 5641 reviews
Rating 8 - Good. 1133 out of 5641 reviews
Rating 6 - Okay. 322 out of 5641 reviews
Rating 4 - Poor. 107 out of 5641 reviews
Rating 2 - Terrible. 103 out of 5641 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

NADINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a very large outside terrace and was very good size room excellent bathroom and toiletries
Stayed 1 night in Mar 2025

10/10 Excellent

Kara, Halifax

Stayed 3 nights in Mar 2025

2/10 Terrible

Sheldon

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not even close to what is on the photos. Filling a complaint with the NY attorney general for bait and switch practice. If you get a balcony room do not! They only have a couple that are like the photo, but they will not put you in one. It’s illegal to show the wrong photos and claim it’s for one room. Absolutely terrible for the price.
Stayed 3 nights in Mar 2025

10/10 Excellent

yunier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

ERIK, KNOXVILLE

Traveled with family
Liked: Cleanliness, staff & service
We enjoyed ourselves in NY. The hotel was walking distance to time square. The hotel and rooms were very clean. The Citibike coupon code only covers regular bikes and not e-bikes.
Stayed 5 nights in Mar 2025

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a little small and a bathtub would have been nice. The hotel was very clean and the staff were excellent. Access to the subway was only a 5 min walk. The neighborhood is what you would expect for Manhatten. Not the cleanest, lots of construction and busy. It was a great stay all around.
Stayed 5 nights in Mar 2025

10/10 Excellent

Lyris, Tulare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful staff, amazing hotel, will definitely be back soon
Stayed 4 nights in Mar 2025

10/10 Excellent

SAMANTHA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2025

8/10 Good

Stanley, IRVINGTON

Stayed 2 nights in Mar 2025

10/10 Excellent

MARCO

Stayed 3 nights in Mar 2025

10/10 Excellent

Marina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and Alex at the front desk was great!
Stayed 1 night in Mar 2025

10/10 Excellent

Glenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and helpful staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jaehwa

Stayed 2 nights in Mar 2025

10/10 Excellent

Kim

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great atmosphere, clean rooms and a great location!
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay with friendly front desk and cafe staff.
Stayed 1 night in Mar 2025

8/10 Good

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Arlo were absolutely excellent. The room had everything we needed and was nice, except it was extremely small. I think most rooms in Manhattan are small though. We could walk to most places that we needed to get to, and we always felt safe.
Stayed 3 nights in Feb 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable. The pillows were amazing. A little noisy, but not disturbing.
Stayed 3 nights in Mar 2025

10/10 Excellent

hong thuy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. The location was very good, close to shopping, restaurants, theatres and transportation.
Stayed 6 nights in Mar 2025

10/10 Excellent

Jaehwa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and reasonable price

My family had a fantastic 3-night stay at Arlo Midtown. First, I must mention the location. Situated in Midtown, close to most parts of Manhattan, it felt easy and safe to walk around. (It’s located on West 38th Street near 9th Avenue.) The paid breakfast isn’t a buffet, but instead offers a few menu items to order from a restaurant-style setting, and all of us enjoyed it. The hotel feels brand new and is very clean. Although the rooms aren’t large, the space is used efficiently, so we didn’t feel uncomfortable. It seems like they may have reduced room sizes to increase the number of rooms and offer lower prices as a result.
Stayed 1 night in Mar 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025