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Candlewood Suites New York City-Times Square by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, iron/ironing board
Interior detail
Lobby sitting area
City view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Room service
  • Parking available
  • Pet friendly
  • Gym
  • Laundry

Explore the area

Map
339 W 39th Street, New York, NY, 10018
  • Madison Square Garden
    ‪6 min walk‬
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed (High Floor)

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(67 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(21 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(107 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-size fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(12 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite

8.8 out of 10
Excellent
(38 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 525 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | 1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 350 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(48 reviews)
  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites New York City-Times Square by IHG

Hotel in Manhattan
This smoke-free hotel features a fitness center, valet parking, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Candlewood Suites New York City-Times Square by IHG is a smoke-free property.

Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 75 per day)

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Room service
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 17.21 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 660 out of 1310 reviews
Rating 8 - Good. 383 out of 1310 reviews
Rating 6 - Okay. 145 out of 1310 reviews
Rating 4 - Poor. 57 out of 1310 reviews
Rating 2 - Terrible. 65 out of 1310 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Franz

Stayed 3 nights in Mar 2025

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff very helpful and room was very clean. The big challenge was maintenance, toilet seat would not stay up in bathroom, refrigerator was leaking water on food because ice was melting from freezer above, and bathroom door would not close completely, The faucet in the bathroom outside of workout area was not secured tightly to the vanity.
Stayed 2 nights in Mar 2025

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, super quiet property. Every staff member was kind and helpful. Easy walk to Penn Station, subway stations, and port authority. Highly recommend
Stayed 3 nights in Mar 2025

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located: close to everything but still safely tucked away from the noise and chaos that is Times Square. The amenities were excellent- full size fridge, dishwasher, microwave, coffee maker, kitchenette with sink, kettle, cooktop, as well as ironing board, iron, hairdryer and a safe. Bathroom was outfitted with dispensers with Dove products, including body wash and creams. We loved the idea of the Lending Library and free laundry facilities. We were given a lovely little "check-in package", and the staff were absolutely top-notch- fast, friendly, and helpful. Our room was clean and quiet- definitely a bit worn and dated, but that's to be expected in an older busy property and we felt safe and comfortable there. Bed was comfortable, linens were perfect. Pillows a bit too soft and flat for our liking - but seriously: who ever doesn't really miss their own pillow from home? The elevators were surprisingly fast- even during check in/out. We had hot water for our showers during our entire day, no matter when we bathed. The rates were excellent. Wifi was speedy. We'd stay there again in a heartbeat.
Stayed 4 nights in Mar 2025

10/10 Excellent

SAMANTHA

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff made this hotel shine; from the front desk to housekeeping, everyone was very lovely and utterly professional. The rooms were very clean, as were all the common areas. Though the hotel is older, they keep it well-maintained. Gold stars all around.
Stayed 7 nights in Mar 2025

8/10 Good

Aine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Amara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time 10/10 would stay again
Stayed 2 nights in Mar 2025

10/10 Excellent

Santiago Usma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, subway nearby
Stayed 6 nights in Mar 2025

10/10 Excellent

Stephanie

Stayed 2 nights in Feb 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Donald

Liked: Staff & service, amenities, property conditions & facilities
It is located about two blocks from Port Authority Midtown transit hub, and is walking distance from many theaters. Therel are countless restaurants nearby. The staff is friendly and helpful. I will be choosing it again next time i am in Manhatten.
Stayed 8 nights in Mar 2025

10/10 Excellent

Charlotte

Stayed 5 nights in Dec 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Darryl, Brookline

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

6/10 Okay

Martha

Liked: Staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Daniela Polett

Disliked: Staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. Room was quiet. Only problem was our booking showed a couch in our room- there was no couch. Overall, great place to stay.
Stayed 6 nights in Mar 2025

10/10 Excellent

Arijit

Ok
Stayed 5 nights in Feb 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Laura was wonderful, helping us with luggage without any charge,Very convenient for bus travel, right next to Port Authority and plenty of eateries. We will use this hotel again.
Stayed 3 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room w/Lots of room for NY, city view, stove, microwave, refrigerator with sufficient amount of cooking and eating supplies.
Stayed 3 nights in Mar 2025

10/10 Excellent

Derek, Northampton

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Incredible value for money for our particular stay. Small kitchenette and free self service laundry added even better value. Front desk staff were VERY helpful and friendly
Stayed 3 nights in Mar 2025

8/10 Good

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had a nice stay and plan to come back and stay longer! The only issue was the freezer was very loud and kept us up at night.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities
This is an affordable hotel in the middle of Times Square. Love the location and cleanliness.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lydia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025