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Candlewood Suites New York City-Times Square, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites New York City-Times Square, an IHG Hotel

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi
Full-size fridge, microwave, stovetop, dishwasher
City view
City view
Studio Suite, 1 Queen Bed, City View | In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet friendly
    Pet friendly
  • Room service
    Room service
  • Gym
    Gym
  • Parking available
    Parking available
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
339 W 39th Street, New York, NY, 10018
  • Times Square
    7 min walk
  • Broadway
    8 min walk
  • Jacob K. Javits Convention Center
    8 min walk
  • New York, NY (JFK-John F. Kennedy Intl.)
    56 min drive

Room options

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-size fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom

  • 525 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 350 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Pod Times Square

Pet friendly
Restaurant
Air conditioning
Bar
4.4 out of 5, Excellent, (4182)
The price is $749
per night
$886 total
includes taxes & fees
Dec 7 - Dec 8
Pod Times Square

About this property

Candlewood Suites New York City-Times Square, an IHG Hotel

Hotel in Manhattan
This smoke-free hotel features a fitness center, valet parking, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Candlewood Suites New York City-Times Square, an IHG Hotel offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Candlewood Suites New York City-Times Square, an IHG Hotel is a smoke-free property.

Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 75 per day)

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Room service
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 17.21 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square, an IHG Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 432 out of 1006 reviews" "
Rating 8 - Good. 320 out of 1006 reviews" "
Rating 6 - Okay. 127 out of 1006 reviews" "
Rating 4 - Poor. 58 out of 1006 reviews" "
Rating 2 - Terrible. 69 out of 1006 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Comfortable
Stayed 5 nights in Aug 2024

6/10 Okay

Louisa

Good location and clean with good kitchen.
Good location. Lots of takeaways, restaurants and proper bars further up on 9th Ave. Kitchen really good. Just a little dated but clean.
Stayed 5 nights in Aug 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities
Overall front desk staff pleasant, maintenance staff, not so much.
Stayed 1 night in Aug 2024

8/10 Good

Ebony

Housekeeping didn't come to my room to change the lining
Stayed 2 nights in Aug 2024

4/10 Poor

Barbara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great amenities with free water, coffee and tea in the lobby. Room was clean. Small elevator that fills quickly, so it is tough to catch. Elevator almost broke with us in it (it stalled between floors). The first room they gave us was locked from the inside and delayed us getting into a room for 30 minutes. Location was good, close to Times Square. TV quality could have been better. Morning staff was super friendly and held our luggage until we departed at night. Overall it was a weird experience.
Stayed 2 nights in Aug 2024

10/10 Excellent

mariano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, excelent location
Stayed 6 nights in Aug 2024

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 4 nights in Aug 2024

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near everything. Perfect location
Stayed 2 nights in Aug 2024

10/10 Excellent

Mark

Stayed 6 nights in Aug 2024

10/10 Excellent

Leonor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with microwave, refrigerator and stove. Excellent customer service from Kenny and Polanco. They followed up making sure everything was fine with the room. I recommend this hotel when visiting NYC and would stay there again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Joseph, Holon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Alice

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The little kitchenette in the room was a valuable addition to our stay. The one thing i would have wanted to be different was the size of the bed.
Stayed 3 nights in Aug 2024

6/10 Okay

arvind

Stayed 5 nights in Aug 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly and helpful staff! Having a kitchen is an awesome amenity!
Stayed 3 nights in Aug 2024

10/10 Excellent

Donald, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice, great location, close to the Broadway Theaters.
Stayed 3 nights in Aug 2024

8/10 Good

Dee

Liked: Staff & service, property conditions & facilities, room comfort
Pretty good stay-I'd come back
A nice woman, possibly one of the managers, had come to my room to show me how to use the door bolts. She was super helpful and sincere. I appreciate you! The room was overall comfy and cool with a full fridge. The microwave needed to be turned on manually, so a gentleman came in a timely manner to get that fixed. It was quiet and the room was well equipped with dishes and paper towel, facial tissues and rolls is toilet tissue-which I appreciated.
Stayed 2 nights in Aug 2024

8/10 Good

marcus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is cluttered amongst other hotels right next-door to it right across the street from it there are plenty of hotels. it’s rare to find a hotel in manhattan at this price that has a refrigerator, microwave and stove I couldn’t be more happier. Had a great time and will be back.
Stayed 2 nights in Aug 2024

2/10 Terrible

Gayoung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

4/10 Poor

Tari

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property has only 2 elevators for its 30 odd levels and one elevator was out of service forcing everyone to wait up to 20 minutes to hitch a ride to and from your room. Staff ignore simple requests for extra towels to be sent to your room, forcing you to call them several times to remind them. And when they do arrive with the towels, it’s usually a long time later. Not a convenient stay.
Stayed 4 nights in Aug 2024

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location!
Stayed 1 night in Jun 2024

8/10 Good

sridhar

Liked: Staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Jequette, Hueytown

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok.
Stayed 3 nights in Aug 2024

4/10 Poor

Gloria, Stamford

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very nice staff! Good location for MSG! However, the room smelled awful. Swampy.The bathroom door didn't shut properly, likely because the humidity in the room expanded the wood. Had it not been for the smell and a slightly outdated bathroom, the room would have been fine.
Stayed 1 night in Jul 2024

8/10 Good

Sanjerv

Stayed 4 nights in Jul 2024