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Candlewood Suites New York City-Times Square, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites New York City-Times Square, an IHG Hotel

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
City view
City view
Full-size fridge, microwave, stovetop, dishwasher

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pet friendly
  • Room service
  • Gym
  • Parking available
  • Laundry
  • 24/7 front desk

Explore the area

Map
339 W 39th Street, New York, NY, 10018
  • Times Square
    7 min walk
  • Broadway
    8 min walk
  • Jacob K. Javits Convention Center
    8 min walk
  • New York, NY (JFK-John F. Kennedy Intl.)
    56 min drive

Room options

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-size fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom

  • 525 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 350 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Pod Times Square

Pet friendly
Restaurant
Air conditioning
Bar
4.4 out of 5, Excellent, (4152)
The price is $85
per night
$124 total
includes taxes & fees
Jan 6 - Jan 7
Pod Times Square

About this property

Candlewood Suites New York City-Times Square, an IHG Hotel

Hotel in Manhattan
This smoke-free hotel features a fitness center, valet parking, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Candlewood Suites New York City-Times Square, an IHG Hotel offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Candlewood Suites New York City-Times Square, an IHG Hotel is a smoke-free property.

Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 75 per day)

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Room service
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 17.21 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square, an IHG Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 457 out of 1021 reviews" "
Rating 8 - Good. 315 out of 1021 reviews" "
Rating 6 - Okay. 127 out of 1021 reviews" "
Rating 4 - Poor. 56 out of 1021 reviews" "
Rating 2 - Terrible. 66 out of 1021 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Fiona

Traveled with group
Liked: Cleanliness, staff & service, amenities
Bed a little smaller than expected (equivalent to uk double). Aircon a bit dated so was loud (other rooms had updated units). Also as not there the full week we did not have the room ckeaned/fresh towels during the 6 day stay. One lift was not working for first few days so longer waits for the lift on occasion. But room was also clean and adequately equipped (though could have done with bedside table on both sides of the bed). Staff were pleasant and helpful. Free coffee and occasional extras like fruit in the foyer were a nice touch. Excellently sited for access to metro and main sightseeing.
Stayed 6 nights in Sep 2024

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities
The only down fall on this property was I booked two rooms which we hoped to be close in floors. Out room was great on the 3rd floor but the 2nd room I booked for the Burke’s was on the 11th floor the room was very Dark, fridge and microwave did not work and bathroom door would not close.
Stayed 4 nights in Sep 2024

10/10 Excellent

Kaitlyn

Stayed 4 nights in Aug 2024

6/10 Okay

Melissa

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I chose this place because of kitchen but the microwave was broken the entire time - believe I deserve a discount. Property is a little tired but clean. Shower curtain kept returning to middle getting water on floor. Most of staff were very nice (especially Eduardo) and made copies for me. Location was good but didn’t feel safe to go out at night alone.
Stayed 4 nights in Sep 2024

8/10 Good

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by everything in Times Square. The hotel was very clean
Stayed 3 nights in Sep 2024

10/10 Excellent

Carrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Location, Location
Great location. Close to Times Square and public transportation. Would stay here again. There was only one elevator working during our stay which was somewhat inconvenient.
Stayed 7 nights in Sep 2024

4/10 Poor

Arlie leonil

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great staff, great location. Only one working elevator.
Stayed 2 nights in Aug 2024

8/10 Good

Trisha

Stayed 2 nights in Sep 2024

8/10 Good

Danny, Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Stephanie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good property, inadequate elevators
Room was good, but only 1 small working elevator for 32 floors made for long waits. Toilet in 1304 never shut off completely, so you were wasting water.
Stayed 1 night in Sep 2024

6/10 Okay

James

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There are 32 floors and only one working elevator. It was such an inconvenience.
Stayed 3 nights in Sep 2024

6/10 Okay

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very convenient for the sights we wanted to see. Room was clean Nothing fancy There was only 1 elevator working and the coffee machine in the foyer was out of order. Hotel did have another urn for coffee but there were often no cups available and the lids did not fit properly. These were minor things and did not interfere with our stay. I would stay at the hotel again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Carl

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. Only downside is they only had 1 working elevator for 32 floors
Stayed 5 nights in Sep 2024

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not put my dog in this place. We got there and the first thing they told us that our room was on the 32nd floor which was the last floor. Great I thought no noise from above. The thing they did not mention was out of the two elevators only one worked. Which meant on an average we waited 20 minutes each time we used the elevator. It was obvious that this condition was no a new one but rather a pre existing one with no future date of repair. I t would have been nice to know before we booked our reservation. Have you ever been in a hotel with no where to hang your clothes? They offered to bring up a rack come on NO CLOSET! Oh I forgot to mention we stayed there 8 nights and the room only got cleaned once in 8 days another thing that should have been disclosed before or when we broke. This place is a dump! This is supposed to be a somewhat reputable chain of hotels! Like i Said in the begining I would not put my pet in this place! I have reported them to the city of NEW YORK for safety violations. What would of happened if there was a fire in the building!
Stayed 8 nights in Aug 2024

8/10 Good

Lilach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

carol

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
it was good
Stayed 1 night in Sep 2024

8/10 Good

Thomas William

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Clean nice size room. Unfortunately only one of the two elevators was working, so long waits.
Stayed 8 nights in Aug 2024

6/10 Okay

Aaron

Traveled with partner
Liked: Staff & service
No breakfast at this location
Stayed 1 night in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
What left a negative impact was the lift service was so slow and one elevator was broken. I feel like the staff could have managed the flow of people better than a sign that said max people allowed on lift 6, and then 10 people would get on!
Stayed 3 nights in Sep 2024

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice room. It was in a convenient area that was walking distance to Times Square and many shows. The area is like much of NY in which the sidewalks and streets are not very clean but that’s just NY. The hotel is a bit dated with the carpet but it was clean. It would be nice if they got rid of the carpet in the rooms to be more sanitary. The small kitchen was perfect for storing and reheating food. We had a city view on the 31st floor where we got to see the Empire State Building out our window. It’s not a quiet area as I’m sure much of NY isn’t, as there were people honking and sirens all throughout the day and night. Unfortunately one of the elevators (there are two) broke the day after we arrived and was down for the rest of the five days. It made the wait for the elevator 10-15 min during peak times. They had free laundry to use, which was nice, we just needed our own soap.
Stayed 6 nights in Aug 2024

4/10 Poor

Elizabeth

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Theyadvertisement of a full kitchen is a fake ! Don’t get fooled with the picture, just hope that they are working. The room that we got neither the stovetop nor the microwave are working. At that time we just came back from our hectic tour and all we want is to eat our left over soup and call it a night. We asked the front desk if they can send somebody to check the microwave. There are 2 engineers that checked it and said cant fix it at that time and will just do a work slip order for tomorrow. We ask if the front desk if they can just loan us a portable microwave so we can warm our food. But the front desk is not so helpful and wants us to just bring out the food in our room thru their cafeteria or move to another room. It was already late at night we are tired and we dont want to move our stuff into another rm. besides that we are already in the first floor and they only have 1 elevator working and its a 20 floor hotel. Theres a lot of people waiting in line for the elevator.This is the worst hotel that we have ever been ! Will not come back here any more !
Stayed 8 nights in Aug 2024

8/10 Good

Sally-Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location yet lovely and quiet/secure at night. Able to walk to most things but subway and Port Authority bus station on the doorstep if you need to go further afield. Would have liked a kettle but managed by boiling water in the microwave, a grill in the microwave would have also been useful. There was a toaster and you could also borrow small appliances. There is an in room safe as well as plates, bowls, cutlery and pans provided. Hotel is a little tired but is a great home from home with comfy bed. Housekeeping was only once a week but it suited us as we prefer minimal room invasion! Would stay again
Stayed 10 nights in Aug 2024

10/10 Excellent

Yiqi

Stayed 9 nights in Aug 2024