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Truss Hotel Times Square

4.0 star property

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Photo gallery for Truss Hotel Times Square

Rooftop terrace
Business center
Reception
Exterior
Premium bedding, in-room safe, laptop workspace, soundproofing

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Gym
  • Housekeeping
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
515 Ninth Avenue, New York, NY, 10018
  • Jacob K. Javits Convention Center
    ‪7 min walk‬
  • Times Square
    ‪9 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • New York, NY (JRB-Downtown Manhattan Heliport)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, laptop workspace, soundproofing

Room, 1 King Bed

  • 275 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, in-room safe, laptop workspace, soundproofing

Suite

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, laptop workspace, soundproofing

Room, 2 Double Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, laptop workspace, soundproofing

Junior Suite, 1 King Bed

  • 348 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, laptop workspace, soundproofing

Room, 2 Queen Beds

  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Room

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, (2298)
The price is $309
per night
$358 total
includes taxes & fees
Mar 8 - Mar 9
Hyatt Place New York City/Times Square

About this property

Truss Hotel Times Square

4-star hotel in Manhattan
This smoke-free hotel features a 24-hour fitness center, a rooftop terrace, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.
Truss Hotel Times Square offers 86 accommodations with safes and hair dryers. Beds feature premium bedding. 48-inch LCD televisions come with satellite channels.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Wireless Internet access is complimentary. This 4-star property offers access to a business center. This New York hotel also offers a 24-hour fitness center, a rooftop terrace, and multilingual staff.

Truss Hotel Times Square is a smoke-free property.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available from 8:00 AM to midnight (USD 65 per night)

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Grab bar in shower (36 inches high)
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-width doorways

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100.0 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per day

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 65 per night (151 ft away; open 8:00 AM to midnight)
  • Pet deposit: USD 100.0 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Truss
Cassa Times Square Hotel
Truss Times Square New York
Truss Hotel Times Square Hotel
Truss Hotel Times Square New York
Truss Hotel Times Square Hotel New York

Truss Hotel Times Square Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1124 out of 2331 reviews
Rating 8 - Good. 647 out of 2331 reviews
Rating 6 - Okay. 326 out of 2331 reviews
Rating 4 - Poor. 126 out of 2331 reviews
Rating 2 - Terrible. 108 out of 2331 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 1 night in Nov 2024

4/10 Poor

Tania

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pros Location was good. Receptionist was helpful. Cons Very very thin walls. I kept waking up when a baby was crying in the next room. Also when their alarm started going off and the other guest kept putting it on snooze. When I told the reception about the noise thats carrying, they said there was no baby. Later on they said the baby was someone's alarm, which was a total lie because I heard the baby cough. I dont know why she had to lie. If she wasnt lying, then its a phantom baby, so do you really want to stay there? You have to turn the shower on and leave it for awhile to get hot water. The first night I had to wait for almost 10 mins to have a shower. They charge to keep your bags.
Stayed 3 nights in Nov 2024

2/10 Terrible

Benjamin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor quality stay
Pretty terrible stay, shower is leaking all over the place and has been for a while judging by the stains. Metal shower drain is broken, door is rusted due to the long term leaks. The mattress is pretty terrible and enclosed in a noisy plastic cover. Avoid this place if you can.
Stayed 3 nights in Nov 2024

10/10 Excellent

honorio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. The pillows were good but the bed was uncomfortable.
Stayed 2 nights in Nov 2024

8/10 Good

Elio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good pricing, friendly staff.
Stayed 3 nights in Nov 2024

8/10 Good

James

Stayed 1 night in Oct 2024

10/10 Excellent

Gavin

Stayed 2 nights in Nov 2024

10/10 Excellent

Tera

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk Recpetion in afternoon was great!
The front desk person, Jesse I believe, was a real pleasure and so accommodating!
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

A

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall the property was average at best. Pros: The front desk clerk Jessy was awesome! She showed genuine care during our check-in and check-out process. She was also very knowledgeable about the area and recommended several places to go & things to do. We actually did a few of them. Cons: our room was pretty cold the whole time we were there. I turned the thermostat as high as it could go (80°F) but we had to keep sweaters on the whole time we were in our room. It appeared as though the hotel was undergoing renovations (at least I hope it was), so the hotel itself just seemed dark & dreary. I “might” stay here again, but I would check around to see what else is available first.
Stayed 1 night in Nov 2024

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
Friendly and helpful staff. Knowledgeable and easily accommodated my request. I had a great stay.
Stayed 2 nights in Nov 2024

6/10 Okay

Randy

Liked: Cleanliness, staff & service
The walls are so paper thin that you can hear the people in the next room just speaking normally. And the lights in the room don't function well and occasionally turn on and off at random times. The front desk people were very nice and room itself is nice and relatively spacious for NYC.
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Never again. Don't bother.
TV remote did not work, next door garage had a loud buzzer going continuously throughout the whole day. I would never stay here again
Stayed 2 nights in Nov 2024

2/10 Terrible

Bashar

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was quite disappointed with my recent stay at the Truss Hotel Times Square. The room itself was in poor condition, with worn furniture, a lumpy mattress, and scratched walls. The lack of in-room coffee was an unexpected inconveniences. Noise from the street was a major issue due to poorly insulated windows. To make things worse they charge cash-only fee for luggage storage. Overall, the hotel's quality and amenities did not meet the standards expected of a 4-star hotel.
Stayed 1 night in Nov 2024

2/10 Terrible

Gospel Worship

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very bad hotel, in room a lot of things broken and dirty, bathroom is very dirty. It was scary to wash in the shower. there is fungus in the bathroom A/C has a crazy sound, cause filter is fully clogged. I’m not recommend this hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ahmed

Stayed 1 night in Sep 2024

6/10 Okay

Maria Victoria

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Michelle

Stayed 3 nights in Oct 2024

8/10 Good

Joyce

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The hotel staff were very pleasant and accommodating. Super close parking garages - use Spot Hero to find a good deal. Once parked you can walk everywhere. The property has been updated but there are worn carpets, the bathroom has some rotted metal areas near the bottom of the shower enclosure and the windows are older. But for a night or 2 the hotel is a great price and location is convenient to enjoy NYC without breaking the bank.
Stayed 1 night in Nov 2024

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best customer service ever
Prime location, exemplary customer service, clean, comfortable, wonderful gym and rooftop. Definitely will stay again. Luz was the most outstanding hotel concierge I have ever encountered. She was worth the stay alone
Stayed 5 nights in Nov 2024

6/10 Okay

Priscilla

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jul 2024

6/10 Okay

Bpt

Traveled with partner
Liked: Cleanliness, staff & service
There was only 2 elevators and one was out of service. Unfortunately the one that was out of service was the one to access the roof top area.

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024