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Citadines Connect Fifth Avenue New York

3.5 star property

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Photo gallery for Citadines Connect Fifth Avenue New York

Property entrance
Theater show
Hypo-allergenic bedding, down comforters, in-room safe
Exterior
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
15 West 45th Street, New York, NY, 10036
  • Rockefeller Center
    ‪5 min walk‬
  • Times Square
    ‪6 min walk‬
  • Grand Central Terminal
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪53 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

  • 180 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, down comforters, in-room safe

Standard Room

  • 180 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

  • 180 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds | Hypo-allergenic bedding, down comforters, in-room safe

Premier Room with Two Double Beds

  • 185 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Citadines Connect Fifth Avenue New York

3.5-star hotel in Manhattan
A 24-hour business center, a business center, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Weekly housekeeping is available.
Citadines Connect Fifth Avenue New York offers 124 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

The recreational activities listed below are available either on site or nearby; fees may apply.
Wireless Internet access is complimentary. This 3.5-star property offers access to a 24-hour business center. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance.

Citadines Connect Fifth Avenue New York is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Grab bar in shower (32 inches high)
  • Hand-held showerhead
  • Lever door handles
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (29 inches high)

More

  • 22 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 25.25 per accommodation, per night
  • A damage deposit of USD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue New York Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 631 out of 1395 reviews
Rating 8 - Good. 388 out of 1395 reviews
Rating 6 - Okay. 190 out of 1395 reviews
Rating 4 - Poor. 85 out of 1395 reviews
Rating 2 - Terrible. 101 out of 1395 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and efficient. Rooms are comfortable too
Stayed 1 night in Dec 2024

8/10 Good

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

GERLIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice.
Stayed 1 night in Jan 2025

10/10 Excellent

Ruth

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a wonderful experience. The room was very clean. The beds were soooo comfortable and the location was right in the middle of everything we wanted to visit. We’re Coming back!!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Virginia

Stayed 1 night in Jan 2025

2/10 Terrible

Tina D

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property is super clean! We were locked out of the room tonight. That meant after spending all day walking and sightseeing, we go up to the 12th floor and the key won’t work then we have to go back down right in line to get somebody who will rekey. And the same thing happened again the next night, the gal who helped us was not the least bit apologetic. As a matter of fact, she was rude acting like she was doing me. A favor. I would not recommend this hotel to anyone!
Stayed 3 nights in Dec 2024

10/10 Excellent

Rebecca

Stayed 2 nights in Jan 2025

10/10 Excellent

Farhan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is amazing very close to times square
Stayed 1 night in Dec 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super nice, rooms are quite small but very clean and smell delicious. The location is perfect for shopping and walkable to nice stores.
Stayed 1 night in Dec 2024

10/10 Excellent

Elise Ardith

Stayed 1 night in Jan 2025

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Really clean and comfortable, great location
Stayed 2 nights in Jan 2025

10/10 Excellent

Yuan

Stayed 2 nights in Jan 2025

6/10 Okay

molly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Zarine

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Melinda, Chestnut Ridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were accommodating, welcoming and friendly. Perfect location in NYC.
Stayed 1 night in Jan 2025

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and updated room. Excellent and friendly front desk staff
Stayed 1 night in Jan 2025

6/10 Okay

Omar

Stayed 1 night in Jan 2025

10/10 Excellent

Hazel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Benjamin

Stayed 4 nights in Dec 2024

6/10 Okay

JANETH

Traveled with group
Disliked: Staff & service
It was a terrible stay. Some of the front desk staffs were not accommodating.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ronald

Stayed 1 night in Dec 2024

6/10 Okay

JANICA

Traveled with family
Liked: Staff & service
Rooms are very small but convenience of location
Stayed 1 night in Dec 2024

10/10 Excellent

Arely

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024

2/10 Terrible

Andres, Doral

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was horrible. In 5 nights we spent there they NEVER CLEN THE ROOM. The safe box was not working. The have no closets neither cabinets and there were mo place to have the clothes. The bathroom was very small and ee cant have our cleaning stuff. The lights didn’t worked and they were no water to drink. The stuff was unprofessional rude and negligent . WILL NEVER RECOMMEND THIS HOTEL EVEN TO MY WORST ENEMY!!
Stayed 4 nights in Dec 2024