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citizenM New York Times Square

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for citizenM New York Times Square

Bar (on property)
Exterior
Building design
Exterior
Bar (on property)

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi

Explore the area

Map
218 West 50th Street, New York, NY, 10019
  • Broadway
    1 min walk
  • Times Square
    3 min walk
  • Radio City Music Hall
    6 min walk
  • New York, NY (LGA-LaGuardia)
    30 min drive

Room options

View all photos for King Room

King Room | View from room

King Room

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King Room - City View

King Room - City View | Premium bedding, pillowtop beds, in-room safe, desk

King Room - City View

  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Tempo by Hilton New York Times Square

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (3311)
The price is $1,055
per night
$1,249 total
includes taxes & fees
Dec 7 - Dec 8
Tempo by Hilton New York Times Square

About this property

citizenM New York Times Square

4-star hotel in Manhattan
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and coworking spaces.

Wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM New York Times Square has designated areas for smoking (fines may apply for smoking in non-smoking areas).

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
CanteenM - open 24/7 - This restaurant specializes in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM - Onsite bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Hand-held showerhead
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • iPad
  • iPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
Guests are recommended to download the property's CitizenM mobile app before check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 889 out of 1249 reviews" "
Rating 8 - Good. 251 out of 1249 reviews" "
Rating 6 - Okay. 61 out of 1249 reviews" "
Rating 4 - Poor. 29 out of 1249 reviews" "
Rating 2 - Terrible. 19 out of 1249 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jaryel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved and it was my second stay! It’s safe which Is definitely great to know
Stayed 3 nights in Aug 2024

8/10 Good

Naresh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall expression was good
Stayed 4 nights in Aug 2024

10/10 Excellent

MIGUEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience. Value
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms pack a big punch
The rooms are tiny. Like really small. But the use of space was incredible. I wouldn’t want to stay a week here but for a few nights it was great. Room and hotel were both very clean. Rooftop bar was really cozy and had good views. We would definitely stay here again.
Stayed 1 night in Aug 2024

6/10 Okay

Marcella

Traveled with family
Liked: Cleanliness, staff & service
Room was too small for 2 people. Using the iPad for TV, lights, etc is good for some, but older non-technical people would be challenged.
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
First time staying here but will certainly be back. Easy self checkin, live the iPods in room to control everything. Very clean and quiet. Super friendly staff in the Living Room. Great location too..!
Stayed 1 night in Aug 2024

10/10 Excellent

Juan Negron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great experience, awesome location and very clean
Stayed 4 nights in Aug 2024

10/10 Excellent

jennifer

Liked: Property conditions & facilities
This hotel was so great! I loved the lobby, so many fun seating areas and outside area. The customers were super helpful. The room was so comfortable and clean. I’ll be back.
Stayed 2 nights in Aug 2024

10/10 Excellent

Plinio

Stayed 1 night in Aug 2024

10/10 Excellent

Blake

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love citizenM
Love citizenM. Staff was very personable and helpful. Rooms were neat and clean. Rooftop bar provided a cute vibe and the bartender was friendly. Only “complaints” were the view from the room and inability to set closed captions on the tv. I picked a high floor with good view and I had a midlevel floor with no view
Stayed 1 night in Aug 2024

10/10 Excellent

ROBERT

Liked: Amenities
Friendly staff, central location.. bit noisy but not bad.. gym is very simple but it is such a convenient location
Stayed 3 nights in Aug 2024

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay!
Loved our stay here. Excellent location especially if you're seeing a show. The aesthetic, cleanliness, service, food/drink options, etc. -- the details are all well thought out. Though the room is small (it is NYC, after all), it is optimally designed to make the most of the space. The lighting and sound options in the room were very cool, and we barely heard any street noise even though we were on the 2nd floor. I can't say enough good things about the hotel. It'll be a go-to in the future.
Stayed 3 nights in Aug 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good Stay
Love this hotel. Stay here all the time. Breakfast and morning staff are great. Rooms are unique and comfortable. Always have an issue with the front desk when I check out. They can never give me a receipt for my expenses. I don't understand why it's so complicated, but it needs to be fixed. I comes off to me that this is unknowledgeable or lazy staff!
Stayed 3 nights in Aug 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is fantastic and the staff was great. Very friendly and helpful. Found a water leak in my room and the staff changed me to another room immediately. The size of the room was quite small, but overall this was a great experience.
Stayed 3 nights in Aug 2024

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 7 nights in Aug 2024

6/10 Okay

Alannah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. The rooms are clean and very come with an iPad that controls lights, temperature and tv. Only downside is the room is very small and the shower space is tiny
Stayed 3 nights in Jul 2024

10/10 Excellent

Kerrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot for a quick getaway.
Stayed 1 night in Aug 2024

10/10 Excellent

Daisuke

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was some construction going on outside, but once you entered the doors, none of that was noticeable due to the friendly staff, eccentric decor & just all around amazing travelers. This is our 2nd time here & 2nd anniversary stay. I love being far from the heavy influx of tourists, yet closer to Brooklyn & China town area. There is just something special about this place.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sanjar

Great rooftop bar
Stayed 3 nights in Aug 2024

10/10 Excellent

Geancarlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with 3 subway options in steps, near Times Square and very close to other attractions.
Stayed 4 nights in Aug 2024

8/10 Good

Kitty G

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room cleaning service instruction is unclear. It was not set up appropriately on the in room iPad. Half of the time of my stay (5 days) needs to call front desk for towels/ trash disposal. Not to mention an ongoing fire drill at 5 AM, turn out to be a false alarm. Overall, staff smile & support are excellent
Stayed 5 nights in Aug 2024