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citizenM New York Times Square

4.0 star property

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Photo gallery for citizenM New York Times Square

Bar (on property)
Exterior
Bar (on property)
Bar (on property)
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
218 West 50th Street, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪3 min walk‬
  • Rockefeller Center
    ‪9 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪56 min drive‬

Room options

View all photos for King Room

King Room | View from room

King Room

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King Room - City View

King Room - City View | Premium bedding, pillowtop beds, in-room safe, desk

King Room - City View

  • City view
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM New York Times Square

4-star hotel in Manhattan
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and coworking spaces.

Wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM New York Times Square has designated areas for smoking (fines may apply for smoking in non-smoking areas).

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
CanteenM - open 24/7 - This restaurant specializes in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM - Onsite bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Hand-held showerhead
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • iPad
  • iPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1086 out of 1470 reviews
Rating 8 - Good. 269 out of 1470 reviews
Rating 6 - Okay. 63 out of 1470 reviews
Rating 4 - Poor. 34 out of 1470 reviews
Rating 2 - Terrible. 18 out of 1470 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the heart of the theatre district

Helpful staff, great location
Stayed 3 nights in Jan 2025

10/10 Excellent

Alexander

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing trip. Every single staff member was absolutely fantastic and very helpful :) I will return to another citizen m hotel in the future.
Stayed 5 nights in Jan 2025

10/10 Excellent

Yusuf

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kevin was amazing! love this location for it's subway convenience and nearby attractions and halal carts!
Stayed 4 nights in Jan 2025

10/10 Excellent

DEBBIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Meshema

Liked: Amenities, property conditions & facilities
Everything about the stay was perfect
Stayed 3 nights in Jan 2025

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Ivone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in NYC.

Quick trip to see a show. The staff was amazing! Everyone is so professional, sweet and friendly. I love this hotel chain and will be back anytime I’m in NYC.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, very central location.
Stayed 4 nights in Nov 2024

8/10 Good

Amy Heather

Stayed 4 nights in Dec 2024

8/10 Good

Jim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Dylan

Stayed 2 nights in Dec 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and quality stay

I stayed here for a solo trip to Broadway, and the location could not be better for the price. I love the personal touches the room offers regarding lighting and everything being controlled via the iPad, and the pillows/bed were super comfortable. Would absolutely suggest for those seeking a spot in the theater district
Stayed 1 night in Jan 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities

Ship shape

Our room was very clean and incredibly efficient. As the person sleeping on the window side, it was a little tricky to get up in the night, so I solved that problem by rearranging the pillows. Mattress was a little too firm for me, but others probably love that.
Stayed 2 nights in Jan 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

10/10 Excellent

Rayshard

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice
Stayed 3 nights in Jan 2025

10/10 Excellent

Mobina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

4/10 Poor

Alexander, Spring

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are absurdly small. Even after asking they did not clean room. Elevators look like they are about to break any minute. Breakfast is horrendous. Location is central to broadway.
Stayed 4 nights in Jan 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything.
Stayed 3 nights in Jan 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend. Great price and walking distance to most places. Central Park Times Square, and Rockefeller center.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

This is officially my new hotel that i will come to. The rooms were modernized and very clean. The hotel staff were nice. Not to mention it was a perfect location for subway and NYC times square.
Stayed 3 nights in Jan 2025

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel…
Stayed 1 night in Dec 2024

8/10 Good

Lora

Stayed 3 nights in Jan 2025

8/10 Good

Lora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, being so close to the theatres. Also it is very Close to the subway. Each and every staff member we dealt with was top notch. Facility was very clean. Only thing we were a little disappointed with was no room service and when you ordered food from the bar there were not take out containers to take the food back to the room. Overall was a great place to stay and would return to.
Stayed 1 night in Jan 2025