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DoubleTree by Hilton Hotel New York City - Chelsea

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Hotel New York City - Chelsea

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room
Hypo-allergenic bedding, in-room safe, blackout drapes
Penthouse, 1 King Bed, Non Smoking, Balcony | Hypo-allergenic bedding, in-room safe, blackout drapes
Exterior
Suite, 1 King Bed, Non Smoking | View from room

Reviews

7.8 out of 10

Good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Pet friendly
  • Housekeeping

Explore the area

Map
128 West 29th Street, New York, NY, 10001
  • 5th Avenue
    5 min walk
  • Skirt Steak
    2 min walk
  • 28 St. Station (7th Av.)
    3 min walk
  • New York, NY (LGA-LaGuardia)
    39 min drive

Room options

View all photos for King - Empire State Building View No Smk

Hypo-allergenic bedding, in-room safe, blackout drapes

King - Empire State Building View No Smk

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Non Smoking, Balcony

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room

Penthouse, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double Beds Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout drapes

2 Double Beds Empire State Building View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard King - Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Double Beds - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard 2 Double Beds - Non Smoking

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hilton Garden Inn New York/Manhattan-Chelsea

Pet friendly
Free WiFi
Air conditioning
Breakfast available
4.1 out of 5, Very Good, (2293)
The price is $194
per night
$223 total
includes taxes & fees
Jan 2 - Jan 3
Hilton Garden Inn New York/Manhattan-Chelsea

About this property

DoubleTree by Hilton Hotel New York City - Chelsea

4-star hotel in Manhattan
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, concierge services, and dry cleaning.
DoubleTree by Hilton Hotel New York City - Chelsea offers 236 air-conditioned accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and limo/town car service.

Wireless Internet access is complimentary. This New York hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff.

DoubleTree by Hilton Hotel New York City - Chelsea is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
DoubleTree by Hilton Hotel New York City - Chelsea has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.1 miles (USD 50 per day)
  • Limo/town car service
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 18 to 25 for adults and USD 18 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 27 floors
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 18 to 25 for adults, and USD 18 to 25 for children
  • Nearby parking fee: USD 50 per day (656 ft away)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit and window guards

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel New York City Chelsea
DoubleTree Hilton New York City Chelsea
DoubleTree New York City Chelsea
Hilton New York City Chelsea
DoubleTree Hilton New York City Chelsea Hotel
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton Hotel New York City Chelsea
DoubleTree by Hilton Hotel New York City - Chelsea Hotel
DoubleTree by Hilton Hotel New York City - Chelsea New York

DoubleTree by Hilton Hotel New York City - Chelsea Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 571 out of 1412 reviews" "
Rating 8 - Good. 384 out of 1412 reviews" "
Rating 6 - Okay. 257 out of 1412 reviews" "
Rating 4 - Poor. 114 out of 1412 reviews" "
Rating 2 - Terrible. 86 out of 1412 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Beth

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was great. They let us check in early. Room was small but clean. Elevators were a disaster. There were only two elevators and one was out the whole Time we were there. The morning we were to check out, the second elevator also went out. We had to climb to the 24th floor. My husband called front desk and asked for help with our luggage. The manager came right up and got our luggage. He took us to the elevator they told us was out. There was an employee there with a key who gave us a ride straight down. Was very annoyed that the same employee made us walk up 24 flights of stairs and told us we’d have to carry our 3 suitcases back down. It was a frustrating day!!
Stayed 1 night in Sep 2024

8/10 Good

Zachary

Liked: Cleanliness, staff & service, room comfort
Tight fits, thin walls and broken elevators
First off, I love the location of this hotel. Very convenient to Times & Herald square without the same level of crazy crowds. Penn station and several subway lines are all within a block or two of the hotel making it extremely easy to get around the city. You cannot go wrong if location and ease of travel is a feature you're seeking out. The bad. The elevators went down partway through my stay. The remaining days of my stay only one elevator was working making it painfully long to wait for an elevator, most times I took the stairs going down after. A 27 floor hotel, this is a big concern. Walls were a little thin, and the neighbor nextdoor had the tv turned up a few times. Not enough to complain, but noticeable. The layout of the bathroom was interesting and a tight fit. I get this is Manhattan and hotel rooms tend to be small. The main problem I saw was the hand towel holder was next to the electrical switch/outlets, and hanging so that hand-towels ended up in the sink and under the faucet. In the attached picture you can see what I mean. I realize the bathroom size means a smaller vanity, but simply putting the hand towel holder on the other side of the mirror where the lotion was hung up and moving the lotion next to the switch and above the faucet would have fixed this. The next to last day I was there the towel holder also came loose from the wall and was hanging by the screw. Except for thin walls, these issues were all fixable.
Stayed 3 nights in Sep 2024

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was perfect! The hotel is clean, safe & the staff is excellent!!! The hotel was under construction while we visited. I will definitely stay at this location again.
Stayed 2 nights in Sep 2024

2/10 Terrible

LAURA

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Elevator hasn’t been working for months. People got stuck!
Stayed 2 nights in Sep 2024

2/10 Terrible

LAURA

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Elevator doesn’t work. People were stuck. You had to wait 30 min for the eleven to come.
Stayed 1 night in Sep 2024

10/10 Excellent

Kayla Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Will stay again!
Stayed 3 nights in Jun 2024

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities
A nice little place, from my room I could see half of the Empire State building. Beautiful at night all lit up. But one of the two elevators broke and it was down for two days. Not a good feeling only having one elevator working on the 21st floor.. The staff is fantastic! I definitely go back. The location is pretty good as well. Parking garage on the next street up and basically across the street. Heavy NYPD presence. Bravo Pizza a block away had very good pizza. There’s also a Starbucks 2 blocks away in a McDonald’s a block away. The room was in very good quality despite being small, which is typical in New York.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, amenities
How quickly I was accommodated when I mentioned any issues.
Stayed 3 nights in Sep 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great bartender!
Stayed 3 nights in Sep 2024

6/10 Okay

Sebastian

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Poor customer service from staff
Stayed 2 nights in Sep 2024

6/10 Okay

Erika

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was clean and included a mini fridge and coffee-maker, as well as a bar and dining option in the hotel. The cleaning staff was courteous and helpful. The toilet ran the whole time, but I just kept the bathroom door closed. The main issue during my stay was the fact that both elevators (which are quite small) did not work properly during my 4 night stay. At one point I had to walk down 20 flights (thankfully not up!) to simply exit the building, because they were both not working. I don't know how they accommodated people with mobility issues. The staff had to help people out of the stuck elevators at least once. I would not want to risk getting stuck in the elevator during another stay.
Stayed 4 nights in Sep 2024

2/10 Terrible

Kemisha

Disliked: Property conditions & facilities
The elevator wasn’t working had to walk 15 flight of stairs .someone was stuck in the elevator for 30 minutes .I’ve left almost a week now and I’ve not gotten back my money they took as deposit
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Stayed 3 nights in Aug 2024

6/10 Okay

Yao

Liked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Rhonda

Traveled with family
Liked: Staff & service
The staff was very accommodating. They were nice and helpful. Our stay was great, but the only negative thing was the elevators were not working properly. At least one of the elevators was down every day of our four day stay, which was pretty frustrating, but I you have patience and not in a hurry to be anywhere it is fine.
Stayed 4 nights in Sep 2024

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Penn Station. Room was clean, staff was nice and we got free hot chocolate chip cookies upon check in! Also have a nice area to sit outside the hotel.
Stayed 1 night in Sep 2024

8/10 Good

May

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, small but clean room
Stayed 1 night in Sep 2024

2/10 Terrible

STEPHANIE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel. Literally stay anywhere else. Elevators are always broken so you have to take the stairs up and down 24 floors. Front desk is rude and won’t relocate you to a lower floor even if you can’t climb all those stairs. I reserved a king bed and got a double bed. Hotel is noisy and all you hear are doors slamming. Do not recommend at all.
Stayed 4 nights in Sep 2024

10/10 Excellent

Helen, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Aug 2024

8/10 Good

Weipeng, Santiago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was clean, staff was great
Stayed 3 nights in Sep 2024

4/10 Poor

Nick

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel staff are relatively friendly and welcoming, and the rooms themselves regularly cleaned to a good standard. However, the hotel facilities are extremely poor. The elevators broke every day of my week long visit, and the decor and furnishings are dated. The hotel is adequately managed, but the ownership have not invested in the property and it shows as everything is crumbling. I would question whether it is appropriate, let alone safe, to keep the hotel open to guests when the lifts are not functional (the hotel has 26 floors!).
Stayed 5 nights in Sep 2024

8/10 Good

Ahmed

Liked: Cleanliness, staff & service
.
Stayed 3 nights in Sep 2024

6/10 Okay

Alvin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was nice and the staff friendly. Unfortunately upon our arrival one of the two elevators was broken and we had to wait for some time to go upstairs. The next day the other elevator was broken and we had to walk up multiple flights of stairs. We were finally able to get on at a higher level only to experience “tower of terror”. The elevator dropped twice between floors. We then had to walk down 10 flights of stairs carrying luggage.
Stayed 1 night in Sep 2024

6/10 Okay

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024