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DoubleTree by Hilton Hotel New York City - Chelsea

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel New York City - Chelsea

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room
Lobby
Penthouse, 1 King Bed, Non Smoking, Balcony | Hypo-allergenic bedding, in-room safe, blackout drapes
Bar (on property)
Hypo-allergenic bedding, in-room safe, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Pet friendly
  • Housekeeping
$143
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
128 West 29th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪22 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Queen Bed

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Penthouse, 1 King Bed, Non Smoking, Balcony

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room

Penthouse, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

King Room

  • Sleeps 2

Two Double Room

  • Sleeps 4

View all photos for High Floor Two Double Room with Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout drapes

High Floor Two Double Room with Empire State Building View

  • Sleeps 4

View all photos for High Floor King Room with Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout drapes

High Floor King Room with Empire State Building View

  • Sleeps 2

View all photos for Mobility Accessible Queen Room with Shower

Bathroom | Designer toiletries, hair dryer, towels, soap

Mobility Accessible Queen Room with Shower

  • Sleeps 2

King Suite

  • Sleeps 4

View all photos for Penthouse

Hypo-allergenic bedding, in-room safe, blackout drapes

Penthouse

  • Sleeps 2

View all photos for Standard King - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard King - Non Smoking

8.6 out of 10
Excellent
(149 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Double Beds - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard 2 Double Beds - Non Smoking

8.0 out of 10
Very good
(96 reviews)
  • Sleeps 4
  • 2 Double Beds

2 Double Beds Accessible Room-Nonsmoking

  • Sleeps 4

View all photos for King - Empire State Building View No Smk

Hypo-allergenic bedding, in-room safe, blackout drapes

King - Empire State Building View No Smk

8.4 out of 10
Very good
(31 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Beds Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout drapes

2 Double Beds Empire State Building View

8.4 out of 10
Very good
(24 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

DoubleTree by Hilton Hotel New York City - Chelsea

4-star hotel in Manhattan
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, concierge services, and dry cleaning.
DoubleTree by Hilton Hotel New York City - Chelsea offers 236 air-conditioned accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and limo/town car service.

Wireless Internet access is complimentary. This New York hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff.

DoubleTree by Hilton Hotel New York City - Chelsea is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
DoubleTree by Hilton Hotel New York City - Chelsea has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.1 miles (USD 50 per day)
  • Limo/town car service
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 27 floors
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults, and USD 20 to 30 for children
  • Nearby parking fee: USD 50 per day (656 ft away)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel New York City Chelsea
DoubleTree Hilton New York City Chelsea
DoubleTree New York City Chelsea
Hilton New York City Chelsea
DoubleTree Hilton New York City Chelsea Hotel
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton Hotel New York City Chelsea
DoubleTree by Hilton Hotel New York City - Chelsea Hotel
DoubleTree by Hilton Hotel New York City - Chelsea New York

DoubleTree by Hilton Hotel New York City - Chelsea Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 989 out of 2186 reviews
Rating 8 - Good. 570 out of 2186 reviews
Rating 6 - Okay. 373 out of 2186 reviews
Rating 4 - Poor. 141 out of 2186 reviews
Rating 2 - Terrible. 113 out of 2186 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

monique

Stayed 5 nights in Aug 2025

6/10 Okay

monique

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front manager, Dawn was outstanding and so was her team. This was my second stay at this property. The first time was excellent. This time the appliances in the room were not in working condition. Even though they tried to fix it, they were unsuccessful. The dining area needs work, nowhere to throw out garbage and hours of kitchen service is very limited
Stayed 2 nights in Aug 2025

10/10 Excellent

Christine, Southern Pines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the nicer hotels I have stayed at in NY.
Stayed 2 nights in Aug 2025

10/10 Excellent

Claudia

Stayed 4 nights in Aug 2025

10/10 Excellent

Onora, Anchorage

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so helpful in looking for a pair of lost earring!
Stayed 3 nights in Aug 2025

10/10 Excellent

DAYNE

Stayed 4 nights in Aug 2025

6/10 Okay

Umid

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
One of the 2 elevators was broken, so I had to wait up to 10 minutes for it to go down. Water pressure and shower condition was awful.
Stayed 4 nights in Aug 2025

10/10 Excellent

Janet

Traveled with partner
Liked: Amenities
There were problems but they were very accommodating in getting them resolved fast.
Stayed 5 nights in Aug 2025

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great find

We went to spend a few days with my son. We wanted to stay near the train station. This hotel was a great location. I can’t say enough about the friendliness of the staff we met. We enjoyed sitting outside the hotel at the tables.
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No refrigerator in room,...very disappointed. Room was clean though.
Stayed 1 night in Aug 2025

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slovenly staff (apart from the front desk, who were excellent), facilities severely lacking and photos on hotels.com don't resemble the hotel at all.
Stayed 3 nights in Aug 2025

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good location for MSG show, also convenient to midtown. Rooms on the smaller side and AC did not work very well. Staff very nice and attentive
Stayed 2 nights in Aug 2025

6/10 Okay

Sidney

Traveled with family
Disliked: Property conditions & facilities
My stay was just okay. management was quite responsive. I found three bugs in my bed on my first night and had my room changed. I received a letter saying that their pest control inspected the room and confirmed there were no bedbugs. I didn’t know one bugs in my bed, but there were bugs. I have a picture and a video. Overall, the room is old, the building is old. The furniture and bathroom are old and have poor ventilation. i brought my own portable air filter. There were only 2 elevators used by guests and staff. So, expect some delays. I was moved to a lower floor thus could take the stairs to get out of the property even during checkout. So, if you’re disabled, expect delay.. and good luck. The lobby is tiny, only has 3 seats. It does have outside seating but many guests cant read or ignore ‘No Smoking’ warning which is not enforced. So unless you like to have lung cancer, this terrace is perfect for you. One day i came back to the room and it was still uncleaned. So I had to wait in their tiny lobby until 6:10pm and fell asleep there because i was so tired. I’m glad I decided to stay at another hotel for another trip. i wouldn’t be coming back here. There are better options in NYC. It was my mistake thinking a Double Tree/Hilton property would be up to its regular standard.
Bug
Stayed 5 nights in Aug 2025

10/10 Excellent

monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Aug 2025

8/10 Good

Hee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Aug 2025

8/10 Good

Shahzeb

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closer to penn station & walkable to several city spots
Stayed 4 nights in Jun 2025

6/10 Okay

Ching

Disliked: Property conditions & facilities
Room was pretty basic, elevator was slow,
Stayed 3 nights in Aug 2025

10/10 Excellent

yongjae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Bambi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, amenities
Nice
Stayed 1 night in Aug 2025

8/10 Good

Mathew

Stayed 2 nights in Aug 2025

10/10 Excellent

michael

Stayed 1 night in Aug 2025

10/10 Excellent

Pavin

Stayed 1 night in Aug 2025

6/10 Okay

Grace

Traveled with family and small children
The room is really tiny and conditioner is super loud
Stayed 2 nights in Aug 2025

4/10 Poor

juan

Disliked: Staff & service
Stayed 2 nights in Aug 2025