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DoubleTree by Hilton Hotel New York City - Chelsea

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for DoubleTree by Hilton Hotel New York City - Chelsea

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room
Penthouse, 1 King Bed, Non Smoking, Balcony | Hypo-allergenic bedding, in-room safe, blackout drapes
Exterior
Hypo-allergenic bedding, in-room safe, blackout drapes
Suite, 1 King Bed, Non Smoking | View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Pet friendly
  • Housekeeping
  • Laundry

Explore the area

Map
128 West 29th Street, New York, NY, 10001
  • 5th Avenue
    ‪5 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Macy's
    ‪7 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪39 min drive‬

Room options

View all photos for King - Empire State Building View No Smk

Hypo-allergenic bedding, in-room safe, blackout drapes

King - Empire State Building View No Smk

8.4 out of 10
Very good
(19 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Non Smoking, Balcony

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room

Penthouse, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double Beds Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout drapes

2 Double Beds Empire State Building View

8.6 out of 10
Excellent
(14 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard King - Non Smoking

8.6 out of 10
Excellent
(108 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Queen Bed

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Double Beds - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard 2 Double Beds - Non Smoking

8.0 out of 10
Very good
(62 reviews)
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hilton Garden Inn New York/Manhattan-Chelsea

Pet friendly
Free WiFi
Air conditioning
Breakfast available
4.1 out of 5, Very Good, (2404)
The price is $124
per night
$146 total
includes taxes & fees
Feb 2 - Feb 3
Hilton Garden Inn New York/Manhattan-Chelsea

About this property

DoubleTree by Hilton Hotel New York City - Chelsea

4-star hotel in Manhattan
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, concierge services, and dry cleaning.
DoubleTree by Hilton Hotel New York City - Chelsea offers 236 air-conditioned accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and limo/town car service.

Wireless Internet access is complimentary. This New York hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff.

DoubleTree by Hilton Hotel New York City - Chelsea is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
DoubleTree by Hilton Hotel New York City - Chelsea has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.1 miles (USD 50 per day)
  • Limo/town car service
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 18 to 25 for adults and USD 18 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 27 floors
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 18 to 25 for adults, and USD 18 to 25 for children
  • Nearby parking fee: USD 50 per day (656 ft away)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit and window guards

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel New York City Chelsea
DoubleTree Hilton New York City Chelsea
DoubleTree New York City Chelsea
Hilton New York City Chelsea
DoubleTree Hilton New York City Chelsea Hotel
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton Hotel New York City Chelsea
DoubleTree by Hilton Hotel New York City - Chelsea Hotel
DoubleTree by Hilton Hotel New York City - Chelsea New York

DoubleTree by Hilton Hotel New York City - Chelsea Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 599 out of 1475 reviews" "
Rating 8 - Good. 398 out of 1475 reviews" "
Rating 6 - Okay. 272 out of 1475 reviews" "
Rating 4 - Poor. 116 out of 1475 reviews" "
Rating 2 - Terrible. 90 out of 1475 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dvon

Stayed 2 nights in Aug 2024

10/10 Excellent

Praneet

.
Stayed 2 nights in Jul 2024

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I suppose I don’t understand why a hotel makes quite a bit from their rooms have to charge such high prices for drinks at the bar and even $3 for bottled water in the room etc ?
Stayed 2 nights in Oct 2024

8/10 Good

Daniela

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

8/10 Good

Fiona

Traveled with family and small children
Liked: Staff & service
Ok first time travelling to New York with kids from the UK and somethings definitely worried me. The elevators and stairs where not secure meaning anyone off the street can walk in and use them. I work in a hotel and our elevators etc and all doors near reception are only accessible via a guest or worker key card. This hotel doesn't have that. Anyone can use the elevators which was rather worrying. Considering there is plenty homeless and mental health issues from people literally outside the hotel, a few steps up the street we saw people drugged up and rough sleeping. Even in the hotel courtyard where guests can sit, early in the morning we had some people from the street just casually sit. I think security definitely needs updated. I do feel the price was too much considering the area is run down somewhat and room was basic and non secure entrances. Other than that, the hotel was great. Coffee machine and fridge where not in use in our room (considering the price I paid. Fresh coffee was available at reception. The housekeeping was amazing, room was fresh and clean every time we can back with fresh cold bottled water. So that was fantastic, housekeeping team deserve a lot of praise. I did have an emergency on my first day where I had to call back to the UK but my mobile hadn't connected to the American network, I asked reception if I could make an international call back to the UK and it was a NO! Absolutely no help whatsoever. Other than that, good for sight seeing

10/10 Excellent

Benjamin

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

mahmud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Zaniko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Oct 2024

8/10 Good

Gabriela

Stayed 4 nights in Oct 2024

10/10 Excellent

SUKHONTHIP

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Jeffrey

Stayed 3 nights in Sep 2024

4/10 Poor

jacob

Business traveler
Disliked: Property conditions & facilities
There was a noise that would happen in my room every morning around 7am. Like as if someone was drilling into my floor. I wen tot the front desk, they said they would send an engineer. they did not. I found the enginer myself, he said he would send someone into the room to investigate, he did not. 6 day stay and every morngin was the same story with no escape.
Stayed 6 nights in Oct 2024

10/10 Excellent

Holly

Traveled with family
Liked: Amenities
Very nice. Very clean. Could use a bit better restaurant
Stayed 1 night in Oct 2024

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2024

6/10 Okay

Emily Jessica, Chattanooga

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There are only 2 elevators for over 20 floors and housekeeping uses these 2 elevators as well which means once you get on the elevator it's likely going to stop on every floor. While we were there one elevator went out and within a few hours the 2nd elevator went out (first one still not fixed).
Stayed 2 nights in Sep 2024

10/10 Excellent

Marshalena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Sep 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service
I have stayed here twice now in the penthouse and it is amazing!! So much bigger than most NYC hotels, this hotel room is always my first choice when I’m in New York. The penthouse is on the 27th floor and has a view of the Empire State Building and a really large balcony which was so ideal for when we went in summer. Plenty of space we could have both our suitcases open on the floor without having to step over it to get somewhere. Hotel lobby is quite small and there arent many amenities here but if you are in NYC more than likely you are going to be exploring outside the hotel anyway! So wasn’t a problem for us. The only fault I have is the fact there are only 2 lifts can sometimes be a bit inconvenient and cause delay. I do feel for the housekeeping staff as they use the same lifts as guests and the amount of times I saw them have to wait for another lift as the lift was too full must really make their day a lot longer. But staff are great, housekeeping is great. The location is a good location for getting around and close to a subway station however we were just a bit cautious at night as there are a lot of homeless and we noticed a quite a lot of (what we were told were) illegal immigrants hanging around nearby the hotel but I think this is a problem everywhere at the moment, not the hotels fault, so just have your wits about you & you will be fine! :-)
Stayed 3 nights in Sep 2024

10/10 Excellent

Catherine

Stayed 2 nights in Sep 2024

4/10 Poor

Jaime

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

silenys

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldnt recommend to anyone, TERRIBLE hotel, can find better ones at cheaper cost, and better staff who actually know what they’re doing
Stayed 2 nights in Oct 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Average visit
Stayed 1 night in Oct 2024

6/10 Okay

C

Traveled with family
Liked: Cleanliness, staff & service
Booked a 2 Double room with Empire State Building views for 6 nights. Was in room 2504. The views of the Empire State Building at night were the best part. The view was off to the right and above us but we couldn’t see any traffic but heard it. It was nice to see the lights twinkle each hour and some evenings the empire state building was lit up in a special colour. Location was super handy to subway stations and restaurants/shopping. However it also meant it was noisy with all the fire trucks, ambulance sirens. The noise from other hotel rooms was not too bad. Room was old and very cramped as the furniture was bulky. Not sure how you would fit 4 people in with all their luggage! We were only a party of 3 people. They gave us warm welcome cookies however some cookies were not fully baked. Reception staff were helpful in signing me up to their rewards program so we could get free wifi. They also gave us a kettle on request (as had a coffee machine by default). Lifts could get busy at check out time and in the morning. Only 2 small lifts for the 27 story building. We chose to not get room service each day. Had my own travel clothes lines and was able to hang a couple of lines over the shower/bath. Not enough hooks to hang a 3rd or 4th towel properly or the face towels. They had pump packs on the wall with Crabtree and Evelyn toiletries. Air/heating was noisy big bulky unit that took up a lot of space near the window. The window did slide open a little to get fresh air. We us
Stayed 6 nights in Sep 2024