DoubleTree by Hilton New York Times Square West

4.0 star property

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Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Lobby
Reception
Exterior
In-room safe, desk, laptop workspace, blackout drapes

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet friendly

Explore the area

Map
350 W 40th St, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Madison Square Garden
    ‪8 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, City View

  • City view
  • 246 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Non Smoking

  • 246 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, City View

  • City view
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking

  • City view
  • 246 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, City View

  • City view
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, City View

  • City view
  • 246 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • River view
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, City View (Hearing)

  • City view
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, River View, Corner

  • River view
  • 246 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

About this property

DoubleTree by Hilton New York Times Square West

4-star hotel in Manhattan
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite. Housekeeping is available on request.
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and 2 meeting rooms.

A computer station is located on site and wired and wireless Internet access is available for a surcharge. Event facilities measuring 900 square feet (84 square meters) include conference space. This business-friendly hotel also offers a fitness center, a rooftop terrace, and multilingual staff. Parking is available onsite for a surcharge.

DoubleTree by Hilton New York Times Square West is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Tranzit - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
High Bar-UNDER RENOVATION - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transportation

  • Secured self parking on site (USD 70 per day)
  • Secured valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • High Bar-UNDER RENOVATION
  • Tranzit

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business center
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Secured self parking fee: USD 70 per day
  • Secured valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 853 out of 2210 reviews
Rating 8 - Good. 508 out of 2210 reviews
Rating 6 - Okay. 407 out of 2210 reviews
Rating 4 - Poor. 194 out of 2210 reviews
Rating 2 - Terrible. 248 out of 2210 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Vivian

Disliked: Cleanliness, staff & service, property conditions & facilities
Water was cold, called to fix no response! Paid for city view room ! Didn't get it due to being booked, elevators not working properly, breakfast cold,
Stayed 1 night in Feb 2025

10/10 Excellent

Abadi

Liked: Property conditions & facilities
N/a
Stayed 2 nights in Feb 2025

10/10 Excellent

Jackie

Liked: Cleanliness
Stayed 1 night in Feb 2025

6/10 Okay

Syed

Stayed 5 nights in Feb 2025

10/10 Excellent

Elizabeth

Stayed 4 nights in Dec 2024

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second stay, will be returning.

We have stayed here now twice. Affordable and great location. Carlos and jaden are very helpful when it comes to recommendations.
Stayed 3 nights in Feb 2025

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
Stayed 1 night in Feb 2025

8/10 Good

jun

Stayed 1 night in Jan 2025

4/10 Poor

Maria

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 11 nights in Feb 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Harvey, Newton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact the property was very clean and well maintained. I liked the location and walked every place.
Stayed 4 nights in Feb 2025

6/10 Okay

Jason

Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Jonathan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Andrew

Stayed 1 night in Feb 2025

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Stayed 1 night in Feb 2025

2/10 Terrible

Jiwon

Stayed 4 nights in Feb 2025

6/10 Okay

Aubrey

Disliked: Property conditions & facilities
Not the best, but not the worst either.
Stayed 1 night in Feb 2025

10/10 Excellent

Khambrel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Feb 2025

2/10 Terrible

Antwon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Feb 2025

6/10 Okay

Jasikanthan

Traveled with family
Disliked: Staff & service, amenities
Staff are Very rude. 3 star only for room service.
Stayed 3 nights in Feb 2025

2/10 Terrible

Celina

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The heater kept breaking! It was extremely cold in my room
Stayed 1 night in Feb 2025

10/10 Excellent

Carolina

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I didn’t like the common areas, they looked dirty, the elevators were over crowded at certain times , staff and housekeepers very friendly and polite.
Stayed 4 nights in Jan 2025

10/10 Excellent

Marija

Traveled with group
Liked: Cleanliness, staff & service
Overall, we loved our stay! Check in and checkout were quick and easy. We had to wait for the valet attendant for about 20-30 minutes as they were on the meeting but that was not a big deal to us. Room was clean and confrontable, also a decent size for NYC rooms. Breakfast buffet selections were not worth the money for given options provided, we ordered a la carte, and the food was great! Carlos was the absolute highlight of our stay from the moment we walked into the hotel, until we left. His friendliness and welcoming demeanor are captivating. He took our stay from average to 5 star!!!
Stayed 2 nights in Feb 2025