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DoubleTree by Hilton New York Times Square West

4.0 star property

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Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Lobby
Room, 2 Double Beds, Non Smoking, City View | In-room safe, desk, laptop workspace, blackout drapes
Terrace/patio
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet friendly
  • Gym
$235
includes taxes & fees
Sep 29 - Sep 30

Explore the area

View in a map
350 W 40th St, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Madison Square Garden
    ‪8 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(161 reviews)
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(31 reviews)
  • 246 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking

  • 246 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

7.6 out of 10
Good
(20 reviews)
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, Non Smoking, City View

7.2 out of 10
Good
(5 reviews)
  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking

  • 246 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking, City View

7.0 out of 10
Good
(13 reviews)
  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(13 reviews)
  • 246 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • 219 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

8.4 out of 10
Very good
(7 reviews)
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Double Beds, River View, Corner

  • 246 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Sheraton New York Times Square Hotel

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, 4,670 reviews
Sheraton New York Times Square Hotel

About this property

DoubleTree by Hilton New York Times Square West

4-star hotel in Manhattan
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite. Housekeeping is available on request.
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is available for a surcharge. Event facilities measuring 900 square feet (84 square meters) include conference space. This business-friendly hotel also offers a fitness center, a rooftop terrace, and multilingual staff. Onsite parking is available (surcharge).

DoubleTree by Hilton New York Times Square West is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Tranzit - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
High Bar-UNDER RENOVATION - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transportation

  • Self parking on site (USD 70 per day)
  • Valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • High Bar-UNDER RENOVATION
  • Tranzit

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Self parking fee: USD 70 per day
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 1133 out of 2922 reviews
Rating 8 - Good. 669 out of 2922 reviews
Rating 6 - Okay. 536 out of 2922 reviews
Rating 4 - Poor. 245 out of 2922 reviews
Rating 2 - Terrible. 339 out of 2922 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

William

Liked: Staff & service
Stayed 3 nights in Jun 2025

2/10 Terrible

Renee

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No AC & they tried to fix 3x & then swapped our room after complaining & boiler went out & couldn't shower. Beds were hard...just NOT what i expected for a Double Tree Hotel! Very Disappointed!!!
Stayed 3 nights in Jun 2025

4/10 Poor

Jaymitkumar

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived, the hotel staff was not very friendly. They were rude and seemed to be taking advantage of us by checking us in. However, AGM Jot was very helpful and resolved the hot water issue professionally. The staff needs some training on customer service. The hotel rooms are also quite small. We’re from hotel background and this hotel needs more improvements. Front desk staff are rude!!! It’s not just one person, we have noticed couples of staff member who were rude to us. Hilton needs to work on this hotel.
Stayed 3 nights in Jun 2025

8/10 Good

Andrew

Stayed 1 night in Jun 2025

10/10 Excellent

Jurne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Christina

Stayed 5 nights in Jun 2025

2/10 Terrible

Udoo

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wrong area. Unsafe
Stayed 3 nights in Jun 2025

10/10 Excellent

Yamara

Traveled with family
Liked: Cleanliness, staff & service
Near all the activities
Stayed 2 nights in Jun 2025

6/10 Okay

Neha

Some issues in the drainage in the bathroom and also cooling was also not working.
Stayed 2 nights in Jun 2025

8/10 Good

Gregory, Lakewood

Traveled with partner
Liked: Cleanliness, amenities
Not the worst, but definitely not giving luxury. The staff kept it frosty (smiles and warmth must’ve been on backorder) and there were a few unexpected walk-ins like I accidentally booked a room on Big Brother. I was moved to a different room midway through my stay and felt rushed out of the original one like I worked there, not like a paying guest. Both rooms were okay, but definitely in need of upgrades—peeling wallpaper, dingy caulk in the bathroom, and other signs of wear and tear. Still, the location was clutch and I did sleep great, so I’m not mad, just mildly inconvenienced. Would I stay again Honestly, yeah. I’m not above it. Just hoping by then they’ve lit a candle, patched the walls, and discovered customer service.
Stayed 5 nights in Jun 2025

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, wonderful staff. Room was small but that was expected!
Stayed 3 nights in May 2025

6/10 Okay

Katherine

Traveled with partner
Disliked: Property conditions & facilities
.
Stayed 4 nights in May 2025

6/10 Okay

Bruce

Disliked: Amenities, property conditions & facilities
Room was clean and staff was great. Gave us an upgrade to top floor because our room wasn’t ready. Would not go again for several issues but believe or not the lousy elevator was one main issue. Thing was a disaster and spent 15 minutes trying to get to the top floor bar. Could not walk up one floor because top floor was locked. You had to use your key card for the vator and it rarely worked. The amount of people complaining everytime I was on it was at like 100%. It passed floors, buttons wouldn’t work and seems every time I went to our room it was a disaster. Area around the hotel was very sketchy. Pot shop next door and that’s all you smelled everytime you walked into the lobby. Location was ok. Price was great but in the end would pay more to stay elsewhere.
Stayed 3 nights in Jun 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to everything. I love being in Midtown.
Stayed 3 nights in May 2025

10/10 Excellent

Kun

Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
No hot water, issues with credit card system and staff name Stanley was rude with elevator He made myself and family get off elevator to load towels. He was very rude and unprofessional.
Stayed 3 nights in Jun 2025

10/10 Excellent

Tyronn

Nice
Stayed 1 night in Jun 2025

8/10 Good

Murray

Stayed 2 nights in Jun 2025

6/10 Okay

Melissa

Liked: Cleanliness, property conditions & facilities
Chrck in was slow, but it was busy. No water or cookies offered. Room is tiny, but understandable near times square. Absolutely no hot water in the shower.
Stayed 1 night in Jun 2025

8/10 Good

Marbelk

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Challey

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It wasn’t horrible l, but certainly not the most comfortable stay. The carpet in the rooms were really gross but the beds were clean and comfortable. It was decent for a cheaper option hotel.
Stayed 4 nights in Jun 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Overall location was great to walk or take the train
Stayed 4 nights in Jun 2025

8/10 Good

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Ruben, West Palm Beach

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to the train
Stayed 3 nights in May 2025