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DoubleTree by Hilton New York Times Square West

4.0 star property

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Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Lobby
Reception
Exterior
Room, 2 Double Beds, Non Smoking, City View | In-room safe, desk, laptop workspace, blackout drapes

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet friendly

Explore the area

Map
350 W 40th St, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Madison Square Garden
    ‪8 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(124 reviews)
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(25 reviews)
  • 246 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking

  • 246 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

7.8 out of 10
Good
(16 reviews)
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, Non Smoking, City View

7.2 out of 10
Good
(5 reviews)
  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking

  • 246 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking, City View

7.0 out of 10
Good
(11 reviews)
  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(13 reviews)
  • 246 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • 219 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

8.4 out of 10
Very good
(7 reviews)
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Double Beds, River View, Corner

  • 246 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

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About this property

DoubleTree by Hilton New York Times Square West

4-star hotel in Manhattan
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite. Housekeeping is available on request.
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and 2 meeting rooms.

A computer station is located on site and wired and wireless Internet access is available for a surcharge. Event facilities measuring 900 square feet (84 square meters) include conference space. This business-friendly hotel also offers a fitness center, a rooftop terrace, and multilingual staff. Parking is available onsite for a surcharge.

DoubleTree by Hilton New York Times Square West is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Tranzit - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
High Bar-UNDER RENOVATION - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transportation

  • Secured self parking on site (USD 70 per day)
  • Secured valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • High Bar-UNDER RENOVATION
  • Tranzit

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business center
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Secured self parking fee: USD 70 per day
  • Secured valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 941 out of 2447 reviews
Rating 8 - Good. 568 out of 2447 reviews
Rating 6 - Okay. 455 out of 2447 reviews
Rating 4 - Poor. 209 out of 2447 reviews
Rating 2 - Terrible. 274 out of 2447 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice. Our second room had some issues with hot water but the other did not. Clean rooms and staff was helpful.
Stayed 3 nights in Mar 2025

8/10 Good

Marlene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location.
Stayed 2 nights in Mar 2025

10/10 Excellent

lacy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean fresh friendly staff. Convenient! Will be back
Stayed 1 night in Apr 2025

10/10 Excellent

Xiaojie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Tara

Stayed 1 night in Apr 2025

10/10 Excellent

Casey

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Concierge was great.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Walkable to times squares and convenient location. Our room was clean and we loved the city view! 10/10 recommend and would stay again. Easy check in and check out.
Stayed 4 nights in Mar 2025

6/10 Okay

Rashad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very expensive. Too much tax
Stayed 2 nights in Apr 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've had an enjoyable time here.
Stayed 1 night in Apr 2025

8/10 Good

qiang

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at this hotel for a total of four nights. On the first night when we arrived, the front desk informed us that the room we had booked was not available, and we had to stay in a different room for the night and switch to our reserved room the next morning at 7 AM. The next morning at 7, we packed our things and went down, only to be told we had to wait until the afternoon. Eventually, we were able to change rooms. On the second night, I went to the front desk to ask for toothpaste. I was completely ignored by the staff at first. After about a minute, he said he was busy and told me to wait, then responded in a very rude tone that toothpaste was out of stock and told me to come back tomorrow. The hotel itself is quite nice, with a great location and excellent shuttle service to the airport.
Stayed 4 nights in Mar 2025

4/10 Poor

Andrew

Traveled with family
Disliked: Staff & service, property conditions & facilities

Find another hotel

First time I have been to a hilton property and after complaining about a few challenges had absolutely no resolution. I had a running toilet for 3 days and nothing was done to either move my room, fix it, or give me any kind of discount after complaining on two different mornings. Bad enough that it kept us up. The Elevators take forever, and are generally full and you need to wait for another. The Rooftop bar is not accessible from your floor, but they don't tell you that, there is only one elevator out of four that goes up there and it takes forever to wait for it. you need to go back down to the lobby and then get that elevator back to the top, again, you wouldn't know that. And the drinks upstairs are 50% more than the drinks at the lobby bar, even though it's run by the same company. And you can't room charge upstairs, but you can downstairs, again, even though run by same company. Safe did not work, and again, nothing they did to resolve the problem. Said I had to be in the room and wait for engineer. Even though there was nothing in it and it just needed a battery. Housekeeping can come in to clean, maintenance can come in to fix toilet. although they never did, but they can't put a battery in an empty safe unless you are in the room???? Worst Hilton property I have ever stayed in.
Stayed 3 nights in Mar 2025

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at this property. Staff was excellent and helpful. The location is close to the Port Authority Bus Terminal and that makes transportation very easy by either bus or subway. Will definitely stay again.
Stayed 5 nights in Mar 2025

6/10 Okay

Michael, Murfreesboro

Traveled with family
Liked: Staff & service
Decent place to stay that won't break the bank. Most of the folks inside are nice and welcoming. Rooms are clean. Our AC didn't work. Room was hot all week. The area around the hotel, unfortunately, is nasty and you will be surrounded by weed smokers and smell your entire trip. There are cleaner spots in Manhattan.
Stayed 4 nights in Mar 2025

8/10 Good

annette, Discovery Bay

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nothing major but the shower knob came off but you can still use with no problem. I mentioned it to the staff and they just acknowledged the issue . The hotel in general was nice.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jodi Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. You get warm cookies and water upon arrival and the breakfast was good as well as the drinks at the bar upstairs. Staff very nice.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great bed, all else was ok

The bed was very comfortable but the room was extremely small even for 2 average size people with a travel luggage each. The front area was small and with it being busy we didn’t always have an opportunity to speak to the front desk team.
Stayed 5 nights in Mar 2025

8/10 Good

Ana

Double tree hotel nice for cleani
Stayed 1 night in Mar 2025

8/10 Good

Eyob

Stayed 2 nights in Mar 2025

6/10 Okay

Christal

Stayed 3 nights in Mar 2025

10/10 Excellent

Demet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Darryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable and convenient to Time Square. Room was small but its new york so its expected. Overall a great stay.
Stayed 3 nights in Mar 2025

8/10 Good

Ramon

Stayed 4 nights in Mar 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Nancy

Stayed 1 night in Mar 2025

10/10 Excellent

trivet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is expensive at the hotel and once parked you cannot move the vehicle until your day of checkout if you decide to move your vehicle before you have to pay again
Stayed 1 night in Mar 2025