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DoubleTree by Hilton New York Times Square West

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Terrace/patio
Lobby
Reception
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Pet friendly
    Pet friendly
  • Gym
    Gym

Explore the area

Map
350 W 40th St, New York, NY, 10018
  • Times Square
    7 min walk
  • Broadway
    8 min walk
  • Jacob K. Javits Convention Center
    9 min walk
  • New York, NY (LGA-LaGuardia)
    35 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

  • 246 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking

  • 246 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, Non Smoking, City View

  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking

  • 246 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking, City View

  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, Non Smoking, City View

  • 246 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • 219 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Double Beds, River View, Corner

  • 246 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

DoubleTree by Hilton New York Times Square West

4-star hotel in Manhattan
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite. Housekeeping is available on request.
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and 2 meeting rooms.

A computer station is located on site and wired and wireless Internet access is available for a surcharge. Event facilities measuring 900 square feet (84 square meters) include conference space. This business-friendly hotel also offers a fitness center, a rooftop terrace, and multilingual staff. Parking is available onsite for a surcharge.

DoubleTree by Hilton New York Times Square West is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Tranzit - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
High Bar-UNDER RENOVATION - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transportation

  • Secured self parking on site (USD 70 per day)
  • Secured valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 24.95 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • High Bar-UNDER RENOVATION
  • Tranzit

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Free crib
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business center
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 21 2024 to January 4 2025 (dates subject to change):
  • One of the bars/lounges

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 24.95 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Secured self parking fee: USD 70 per day
  • Secured valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 567 out of 1586 reviews" "
Rating 8 - Good. 373 out of 1586 reviews" "
Rating 6 - Okay. 289 out of 1586 reviews" "
Rating 4 - Poor. 168 out of 1586 reviews" "
Rating 2 - Terrible. 189 out of 1586 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

HUSEYIN OMER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jianzhou

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
The front desk staff was amazing. Very personable and friendly. The room was better than expected and I loved the amenities!
Stayed 3 nights in Aug 2024

4/10 Poor

Yoshika Nicole, Charlotte

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Aug 2024

6/10 Okay

Alvaro

Traveled with family
No hot water for showers at night. Rooms are very small, and bathroom is extra cramped. Elevators are a little slow
Stayed 3 nights in Aug 2024

4/10 Poor

Laura

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
24hrs before our check in we received a note through Expedia from this property stating the rooftop bar was open for select hours. When we arrived we learned the rooftop bar was not open at all. The rooms were pretty beat up and the staff didn’t really seem to care. We also had to ask for a new iron two separate times because the ones they gave us were broken.
Stayed 5 nights in Aug 2024

10/10 Excellent

Komi

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Thanks
Stayed 1 night in Aug 2024

10/10 Excellent

Jayson

Stayed 1 night in Aug 2024

6/10 Okay

MUJEEBUL

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rooms are very small
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2024

10/10 Excellent

Meiraf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Doubletree location was the perfect location for food, activities, Bryant Park & Herald Park, both of which have nearby shopping and coffee shops. The hotel itself has a spacious lobby and rooms for New York, and also has a dine in restaurant accessible with the lobby. I would highly recommend this hotel for anyone looking to visit New York!
Stayed 5 nights in Aug 2024

6/10 Okay

Pakaneh

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The elevators are quite small, so if the hotel is busy, you might find yourself waiting a while to get to the lobby. At one point, we had to let five elevators pass before we could go down. While stairs are an option from the top floor to the first floor, they don't actually lead to the lobby—something we learned the hard way. The bathroom sink in our room was problematic, with water constantly accumulating and taking a long time to drain. The room layout was also a bit strange, with the king room feeling much smaller than expected. We had a none smoking room but our floor smelled like cigarettes specially near our room and it was unpleasant. Additionally, valet service is $90 USD for 24 hours, which wasn’t mentioned anywhere beforehand. On a positive note, the staff was kind and helpful, which was the best part of our stay. I’m giving this hotel three stars mainly because of them and the convenient location; otherwise, it would have been a two-star rating based on the overall experience. Hope this review is helpful!
Stayed 2 nights in Aug 2024

6/10 Okay

Pakaneh

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The elevators are quite small, so if the hotel is busy, you might find yourself waiting a while to get to the lobby. At one point, we had to let five elevators pass before we could go down. While stairs are an option from the top floor to the first floor, they don't actually lead to the lobby—something we learned the hard way. The bathroom sink in our room was problematic, with water constantly accumulating and taking a long time to drain. The room layout was also a bit strange, with the king room feeling much smaller than expected. Additionally, valet service is $90 USD for 24 hours, which wasn’t mentioned anywhere beforehand. On a positive note, the staff was kind and helpful, which was the best part of our stay. I’m giving this hotel three stars mainly because of them and the convenient location; otherwise, it would have been a two-star rating based on the overall experience. Hope this review is helpful!
Stayed 2 nights in Aug 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
offered rooftop and it was in construction in the middle of summer ... sad for that, the rest very good
Stayed 2 nights in Aug 2024

6/10 Okay

Mehak

Traveled with family
Liked: Cleanliness, staff & service, amenities
Had to wait for hours in the check- in line. Room was booked a month in advance, but still took forever to get the keys. Waiting for the elevator was like waiting for a ride in disney world. A few staff members at the front seem sick and tired of their jobs.
Stayed 3 nights in Aug 2024

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a non smoking room but people were definitely smoking on our floor.
Stayed 3 nights in Aug 2024

6/10 Okay

crystal

Liked: Room comfort
It was aight
It was ok but for $250 a night I expected a better AC system and cleaner facilities. My floor didn’t have an ice machine. My shower had hair in it before use.
Stayed 2 nights in Aug 2024

4/10 Poor

Mehran

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Back👍
Stayed 4 nights in Aug 2024

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything u need for NYC
Stayed 4 nights in Aug 2024

8/10 Good

nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities
everything was great except for the AC in our room being broken. They tried to fix it but it didn’t change much and at that point it was just a one night stay so we just got through the night
Stayed 1 night in Aug 2024

4/10 Poor

Cynthia

Stayed 1 night in Aug 2024

10/10 Excellent

Elijah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great except for this one lady at the front desk with glasses. She had an attitude with me over a simple couple questions. Other than that the cleaning staff did a great job every time I came back to my room I had clean towels and a freshly made bed. I will definitely come back. Thank you for another amazing stay Hilton double tree staff. Except the tude lady at the desk.
Stayed 4 nights in Aug 2024

10/10 Excellent

Nasir

Liked: Staff & service, property conditions & facilities
Great service by staff enjoy the stay.
Stayed 3 nights in Aug 2024

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was a noise in our bathroom that never stopped. Maybe a pipe or something? It was loud and even shutting the door did not drown it out.
Stayed 1 night in Aug 2024