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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Interior
Full-size fridge, microwave, stovetop, dishwasher
Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Laundry
  • Kitchen
  • 24/7 front desk

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪7 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

  • City view
  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • 533.7 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

  • City view
  • 385 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking

  • 385 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-size fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • City view
  • 522 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Home2 Suites By Hilton New York Times Square

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, (2329)
The price is $406
per night
$465 total
includes taxes & fees
May 8 - May 9
Home2 Suites By Hilton New York Times Square

About this property

Element New York Times Square West

3-star New York hotel, connected to the convention center in Manhattan
Along with a 24-hour fitness center, this smoke-free hotel has a rooftop terrace and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and free use of bicycles are onsite. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Element New York Times Square West features a 24-hour fitness center and complimentary bicycles. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and 2 meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a rooftop terrace, coffee/tea in a common area, and laundry facilities.

Element New York Times Square West is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking within 0.2 miles (USD 76 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1099 out of 2393 reviews
Rating 8 - Good. 742 out of 2393 reviews
Rating 6 - Okay. 320 out of 2393 reviews
Rating 4 - Poor. 121 out of 2393 reviews
Rating 2 - Terrible. 111 out of 2393 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Disliked: Staff & service
One elevator was under maintenance so there was huge queue for elevator, sometimes even for 15-20 mins to get into elevator in peak time. They said, it could take months to repair. phone room was disabled due to some reasons. The auto controll in AC/heater did not work, sometimes it gets too hot or too cold, it can not control the room temparature, it just runs indefinitely. Bedsheet, comforter, pillow cover was on cheaper side, not comfortable for us atleast. Breakfast was ok, room was ok. one guy at front desk was little rude, another one was nice. Bellboy was very reluctant! Dude, do your job, get your tips and dont forget to smile, it does not cost to smile. Location is good.
Stayed 4 nights in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lifts

Loved the hotel. Staff were brilliant , BUT we knew 1 lift was out of action but when the 2nd lift broke down and your trying to get from floor 39 with 1 lift working and have to wait over 45 minutes to be able to get in 1 and you have a taxi waiting outside, its not funny. Everything else was fine and would stay there again.
Stayed 3 nights in Jan 2025

8/10 Good

Marco

Stayed 1 night in Jan 2025

4/10 Poor

Holly

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Jan 2025

10/10 Excellent

nichol

Liked: Cleanliness
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Brett

Traveled with family
Liked: Cleanliness, amenities
We stayed at this Hotel for 5 nights, it is very close to Times Square and the Subway. The room was clean and comfortable, with the advantage of having a kitchenette with hobs and dishwasher. We enjoyed the free breakfast each morning and happy hour during the week which included complementary Beer & Wine. The only down side was that one of the elevators was out of action for maintenance, which meant that there was a long wait to get in the lift at busy periods. This didn't really impact us that much as we worked around the busy periods.
Stayed 5 nights in Jan 2025

10/10 Excellent

Ramon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Noriko

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good variety of breakfast buffet, convenient location, and nice to have mini kitchen
Stayed 2 nights in Jan 2025

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, near of Times Square and Subway station, it’s clean and the breakfast is good, definitely I’d stay again.
Stayed 4 nights in Jan 2025

10/10 Excellent

ayanna

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 1 night in Jan 2025

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location with tons of activities and food near by
Stayed 1 night in Jan 2025

6/10 Okay

Rhonda

Traveled with family
Liked: Room comfort

Bad elevator service

The hotel only had three elevators for 49 floors and two operated sporadically. At times there was only one elevator running for the whole hotel.
Stayed 4 nights in Jan 2025

6/10 Okay

Nancy

Traveled with group
Liked: Cleanliness, staff & service, room comfort

TERRIBLE Elevator Situation

The hotel was relatively clean, in light of its convenient location near Times Square. Staff was friendly but due to understaffing, waittimes in line for anything requiring front desk service were inordinately long. Finally, due to ongoing elevator modernization project, only one of three (quite small) elevators was functioning, resulting in crowds in the small lobby and long wait times on your floor to go down to lobby at peak check in and check out times. In order to check out, I walked down from the 20th floor with my carry-on suitcase bc elevator would not come and when it did it was always full of people. I hope they solve this issue soon.
Stayed 3 nights in Jan 2025

8/10 Good

ANDREA L GARCIA-DE, Cidra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a good stay. Good breakfast. The only not so good: 1 elevator was out of service, so sometimes took more than 15 minutes wait for an elevator.
Stayed 3 nights in Jan 2025

10/10 Excellent

Zuleyka

Stayed 3 nights in Jan 2025

4/10 Poor

Ashleigh, Sydney Olympic Park

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Joy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Not impressed

Only one elevator worked. Had to walk down 11 flights for breakfast in the morning
Stayed 5 nights in Dec 2024

8/10 Good

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved the happy hour and breakfast!
Stayed 1 night in Jan 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Mavis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, we liked Everything about this hotel. Very friendly staff, great spacious room with kitchenette. It had Everything you could possibly need. The bed was super comfy, and we had a lovely view (room 1710) The location is fabulous. The breakfast each morning had a great variety, definitely something for everyone. Every evening between 5 & 7 they served COMPLINENTARY beers, wines soft drinks, bread, olives cheeses and cookies, it was soooo good. Prior to our stay, we had read reviews where people complained about the elevators. Yes, there were only 2 out of the 3 elevators working, but in the 6 nights we stayed there, not once did we have to wait more than a minute or 2 at most. We would have no hesitation in recommending this hotel.
Stayed 6 nights in Jan 2025

8/10 Good

Erfan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plus the rooftop it was closed all the time we were there which I really wanted to go and enjoy the view
Stayed 4 nights in Jan 2025