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Element New York Times Square West

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Element New York Times Square West

Property amenity
Interior
City view
Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower) | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
1 bedroom, pillowtop beds, in-room safe, desk

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Pet friendly
    Pet friendly
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Kitchen
    Kitchen

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    6 min walk
  • Broadway
    7 min walk
  • Madison Square Garden
    7 min walk
  • New York, NY (JFK-John F. Kennedy Intl.)
    57 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

  • 305 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed

  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom

  • 533.7 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, City View

  • 385 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed

  • 385 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Traditional Room, 2 Double Beds | 1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 2 Double Beds

  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Lobby

Suite, 1 Bedroom, City View

  • 522 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Hyatt Place New York City/Times Square

Breakfast included
Pet friendly
Free WiFi
Restaurant
4.1 out of 5, Very Good, (1872)
The price is $961
per night
$1,107 total
includes taxes & fees
Dec 7 - Dec 8
Hyatt Place New York City/Times Square

About this property

Element New York Times Square West

3-star New York hotel, connected to the convention center in Manhattan
Along with a 24-hour fitness center, this smoke-free hotel has a rooftop terrace and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and free use of bicycles are onsite. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Element New York Times Square West features a 24-hour fitness center and complimentary bicycles. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and 2 meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a rooftop terrace, coffee/tea in a common area, and laundry facilities.

Element New York Times Square West is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking within 0.2 miles (USD 72 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 72 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 928 out of 2032 reviews" "
Rating 8 - Good. 639 out of 2032 reviews" "
Rating 6 - Okay. 269 out of 2032 reviews" "
Rating 4 - Poor. 101 out of 2032 reviews" "
Rating 2 - Terrible. 95 out of 2032 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Paphawarin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an excellent location, very close to Penn Station. The room was spacious and clean. The area around it though, There are so many homeless on the street right in front and around the hotel.
Stayed 1 night in Aug 2024

8/10 Good

Chelsea-Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very kind. The location was perfect, Close to everything but just far enough to Be able to sleep at night. The elevator was broken so 39 floors serviced with 2 elevators became congested in the morning - but breakfast was great. Also, hot water was slow in the morning for showers but bed was so comfortable and room was roomie and well laid out.
Stayed 4 nights in Aug 2024

2/10 Terrible

Rati

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

Judy

Business traveler
Disliked: Cleanliness
Our room was infested with bedbugs. Room 705 The only thing they did was give us a room joining the one we were in. Did not give us a refund!
Stayed 3 nights in Aug 2024

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Tatianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient location, sketchy people on the sidewalk sometimes, but safe.
Stayed 3 nights in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Vourneen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money.
Great location, great staff and great breakfast.
Stayed 5 nights in Jul 2024

6/10 Okay

Lily

Disliked: Staff & service, property conditions & facilities
I like this location for my business trips
Stayed 5 nights in Jul 2024

10/10 Excellent

Yasmina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the fact that the elevators are not efficient enough, this hotel is PERFECT! The staff is professional and very kind, the rooms are beautiful and well equipped and it is very well located! We'll come back!
Stayed 2 nights in Aug 2024

10/10 Excellent

Carrie Lynn

Traveled with partner
Sarrah at front desk was amazing. So friendly and remembered us from our last stay. She really made us feel like valued guests! Location is close to everything.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is perfect very close to times where extremely close to a lot of dine in restaurants. Every attraction that I pay for less than 20 minutes walking also has rooftop and great city views and breakfast in the morning was perfect
Stayed 3 nights in Aug 2024

10/10 Excellent

Roni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE BEDS CLEAN AND COMFORTABLE
Stayed 1 night in Aug 2024

2/10 Terrible

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
When we checked in, the lady on the desk said “I can see you’ve paid in advance for this stay, so we will just need your credit card for the safety deposit”. When we checked out, they charged us for the full price of the stay - which we had already paid for through Expedia. During check in and check out of this hotel, staff were rude and unkind, the sinks were constantly blocked in room 1001, there were huge cockroaches in the room and the bed had a dip in it that felt as if we were sleeping in a hammock. Will never recommend this place to anyone and will actively deter them from staying here. Still awaiting a refund of the money that was stolen from my account on check out.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

RENATA

Traveled with family
Stayed 3 nights in Aug 2024

8/10 Good

Robyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Loved the hospitality (water, tea at night, beer/wine) only real complaint was the room sink and shower drains are very slow
Stayed 4 nights in Aug 2024

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great hotel in perfect location for sightseeing
Well equipped rooms and great location and staff. Rooms a little tired but generally very good, clean, nice bedding, good kitchenette. Only 3 lifts for the building so some difficulty at peak times.
Stayed 4 nights in Aug 2024

8/10 Good

Kayon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Ismail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

jeff adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was pretty good for the value. Breakfast was nice to have each morning and the social time in the evening was a nice treat.
Stayed 3 nights in Aug 2024

6/10 Okay

Asmita

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Room was decent but terrible room service. Requested multiple times to clean the room but still no-one showed up. Breakfast was good
Stayed 2 nights in Aug 2024

8/10 Good

Sheetal Santosh

Liked: Staff & service
Everything is good but bathroom is not good, water logging, service requests take time.
Stayed 3 nights in Jul 2024