See all properties

Element New York Times Square West

3.0 star property

Choose dates to view prices

Photo gallery for Element New York Times Square West

Rooftop terrace
Traditional Room, 1 King Bed, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace
32-inch LCD TV with cable channels, TV
Free daily buffet breakfast
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Pet friendly
  • Laundry
  • Kitchen
  • 24/7 front desk
$161
includes taxes & fees
Aug 24 - Aug 25

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪5 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Broadway
    ‪6 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Pillowtop beds, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(68 reviews)
  • 305 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(226 reviews)
  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Junior Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

Pillowtop beds, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(17 reviews)
  • 385 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking

7.6 out of 10
Good
(25 reviews)
  • 385 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-size fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(123 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Pillowtop beds, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

7.0 out of 10
Good
(4 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 522 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Rooftop bar

DoubleTree by Hilton New York Times Square West

  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
3.7 out of 5, Good, 2,736 reviews
DoubleTree by Hilton New York Times Square West

About this property

Element New York Times Square West

3-star New York hotel, connected to the convention center in Manhattan
Along with a 24-hour fitness center, this smoke-free hotel has a rooftop terrace and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and free use of bicycles are onsite. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Element New York Times Square West features a 24-hour fitness center and complimentary bicycles. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and 2 meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a rooftop terrace, coffee/tea in a common area, and laundry facilities.

Element New York Times Square West is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking within 0.2 miles (USD 76 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1215 out of 2695 reviews
Rating 8 - Good. 847 out of 2695 reviews
Rating 6 - Okay. 359 out of 2695 reviews
Rating 4 - Poor. 139 out of 2695 reviews
Rating 2 - Terrible. 135 out of 2695 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location—easy walking distance to Times Square and other central spots. The room includes a kitchenette, which is very convenient. The staff are friendly and accommodating. They allowed us a late check-out and offered overnight luggage storage due to elevator issues. Breakfast was good, and we especially enjoyed the complimentary wine and beer relaxation time in the late afternoon, offered Monday through Thursday. We had a great stay and would definitely return.
Stayed 6 nights in May 2025

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in May 2025

4/10 Poor

Helen

Stayed 6 nights in May 2025

6/10 Okay

Ty

Traveled with pets
Disliked: Property conditions & facilities
The hotel itself seems decent upon entering the lobby. Unfortunately, once we got to our room, our stay was met with broken elevators, clogged sinks, & dusty floors. The staff was cool and accommodating but the hotel room just average. I did like that there was a kitchenette, fridge and freezer which allowed us to cook and store food properly while we were out but the cleanliness left a lot to be desired. The room that we initially stayed in had a clogged sink and some strange shower spots but the staff were able to help us out by upgrading our stay. The new room was bigger but still had a dust problem, walking without socks or towels on the ground was impossible. I probably would not recommend staying here unless I was on a budget or needed something ASAP. Also, for some odd reason, the elevator would not stop at our floor on 37. A myriad of issues with this property that can hopefully be ironed out for future guests looking to potentially stay at this establishment.
Stayed 2 nights in May 2025

4/10 Poor

Jocelyn

Disliked: Staff & service, property conditions & facilities
Elevators were broke
Stayed 2 nights in May 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities
The elevator was not working and the bathroom smelt like sewage in the mornings; however, it was still a good stay! Decent sized room and facilities
Stayed 5 nights in May 2025

8/10 Good

Gabriel

Stayed 1 night in May 2025

6/10 Okay

Monique

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Not a bad hotel good location staff was nice but the elevator situation is ridiculous.
Stayed 4 nights in May 2025

2/10 Terrible

Michael

Traveled with group
Disliked: Amenities, property conditions & facilities
Where to start. Orbitz add says that the room is 300 sq. ft, it would be if there wasn't a 150 sq. ft elevator shaft in the room. The room is very small. I look at the square footage of a room to avoid this type of thing. Definitely seems to be a dishonest representation of the actual room. The elevators in the hotel are in a very poor state. One doesn't work and the other 2 are not in good shape. Very long lines waiting for the elevator, up and down. We had to walk both up and down the stairs to get to the 12th floor most days. The rooms are very basic. Do not look under the beds if you don't want to be grossed out.
Stayed 3 nights in May 2025

8/10 Good

denise

Traveled with group
Liked: Cleanliness, room comfort

Close to perfect if elevators work

Great for location free breakfast refrigerator/microwave/coffee maker stove top in room.the major frustration/ drawback everyone complaons about the elevators 1 of three small elevators out of commission during my 6 days. Would oress call button andcsee elrvator pass your floor 3x plus coz too full so learned the the thrick of pressung both buttons just to get on a moving elevator to be able to go down tonfirst floor. Esp when trying to make it to theater on time .hope all elevators working soon (although have learned from.past years in this same hotel before current management) to request 2nd or third floor so can walk up/down but unable to get it this trip
Stayed 5 nights in May 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Near 8th Ave was good for theatre. Elevators wouldn't stop on certain floors.. Needed to get taxi to station. No communal loo working in basement. Told to go to 4th floor room and wait for someone to finish using it.. No one was there so we couldn't get in. Lifts didn't stop, had to walk. Fiasco. Ed helped straight away.. He was more sensible.
Stayed 5 nights in May 2025

8/10 Good

Christina

Traveled with partner
Liked: Amenities
I enjoyed my stay. It was clean, comfortable and was a great location. We had some trouble with check in. Our flight was delayed therefore we missed our connecting flight and did not check in on time so our room was given away. We had to wait 5 hrs before able to check in to another room.
Stayed 2 nights in May 2025

10/10 Excellent

Sunil

Stayed 1 night in Apr 2025

6/10 Okay

Maxwell

Traveled with partner
Liked: Cleanliness, staff & service
My freezer doors were broken, had a non-functioning outlet and an elavator was put of commision. None of these factors afforded me any compensation or are consolation. The staff were very kind and the room itself was clean and comfortable. The breakfast was not good but it was free.
Stayed 3 nights in May 2025

8/10 Good

Hiedi

Stayed 2 nights in Mar 2025

4/10 Poor

Pavel

Disliked: Staff & service
Stayed 11 nights in Apr 2025

10/10 Excellent

Lorenzo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at this property was excellent from start to finish. I wish all hotels had a night manager like Ed, who gave us a warm welcome and made us feel right at home.
Stayed 7 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff and food breakfast Excellent location
Stayed 3 nights in Feb 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, the staff was very friendly and helpful
Stayed 3 nights in Apr 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Marnette

Stayed 2 nights in May 2025

8/10 Good

Thomas Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Elevator.under repair entire vacation made getting around the hotel difficult. Bathroom toilet was noisy
Stayed 4 nights in May 2025

4/10 Poor

Dinara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

The worst Mariott group hotel I'e stayed at

We stayed on the 30th floor. The elevators were a nightmare. Out of 3 only 1 would work and go to your floor. They were advertising rooms with a city view on the 30-40th floors and selling them for more than $300 per night without prior telling you that the elevators were broken (no info about this on the booking site), i got an email about it only on the day of my check-in. You would have to wait for that single working elevator for 15 minutes at least each time going up and down. Hard to adjust the tap water temperature, its only boiling hot on both taps. You have to run the water for at least 10 min to try to regulate it. The hotel itself is pretty old. Everything needs a major renovation. No working bathrooms in the lobby/ close to the dining hall. Cleaning service is terrible, they only picked up the trash, leaving the rest out. No "make my room" sign available at least to ask them to clean your room. Power sockets out of order in the room, the room telephone not working properly. The hotel looks way worse than the pics on the booking site. We had a double room, the room was tiny. Plus: the location is great, the hotel is within 5min walk to the Time square,etc. The beds were wide enough for 2 and comfy. Our room had a fridge, pack and play per request, microwave, coffee/tea supplies, paper towel, lots of towels in the bathroom, ironing, tv, clock. The view was nice from our window, however lots of light from the ads screens, city lights. Blinds. Breafast was good.
Stayed 2 nights in May 2025

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators not working. Impossible to get on at check out time with one tiny elevator! Had to walk down 7 flights with all luggage. Also floor in room was dirty and almost no hot water!
Stayed 1 night in May 2025

8/10 Good

Alesya

Traveled with family and small children
Liked: Cleanliness
The main problem is elevators system, and they not notify you need to push the buttons every time , and also stuff on the reception was most of them nice but one guy was mean saying that their restroom is broken go somewhere outside , we were shocked
Stayed 3 nights in May 2025