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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
Free daily buffet breakfast
Interior
32-inch LCD TV with cable channels, TV
Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Pet friendly
  • Laundry
  • Kitchen
  • 24/7 front desk
$278
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪5 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Broadway
    ‪6 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(70 reviews)
  • 305 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(231 reviews)
  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(17 reviews)
  • 385 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking

7.6 out of 10
Good
(25 reviews)
  • 385 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-size fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(124 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

7.6 out of 10
Good
(5 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 522 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Element New York Times Square West

3-star New York hotel, connected to the convention center in Manhattan
Along with a 24-hour fitness center, this smoke-free hotel has a rooftop terrace and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and free use of bicycles are onsite. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Element New York Times Square West features a 24-hour fitness center and complimentary bicycles. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and 2 meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a rooftop terrace, coffee/tea in a common area, and laundry facilities.

Element New York Times Square West is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking within 0.2 miles (USD 76 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1239 out of 2755 reviews
Rating 8 - Good. 873 out of 2755 reviews
Rating 6 - Okay. 364 out of 2755 reviews
Rating 4 - Poor. 140 out of 2755 reviews
Rating 2 - Terrible. 139 out of 2755 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

TaNiya

Liked: Cleanliness, staff & service
Elevator was down walked down 32 flights of stair & rooftop was locked
Stayed 3 nights in Jun 2025

6/10 Okay

Kate

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2025

10/10 Excellent

Gavin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Herbert, Ft Lauderdale

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Munisa, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our rooms bed made a voice.But room was so nice especially with the city view
Stayed 2 nights in May 2025

10/10 Excellent

Diego

Stayed 3 nights in May 2025

4/10 Poor

Rose

Liked: Cleanliness
Disliked: Property conditions & facilities
Oh my gosh this stay was ROUGH. Housekeeping was excellent, but that’s about where it ended in terms of compliments. For an Element Hotel, it was not eco friendly in any way (lots of disposables), Front Desk agents were unfriendly and unhelpful, and the elevators were a perpetual struggle with 45+ minute waits regularly.
Stayed 4 nights in May 2025

10/10 Excellent

Robert

Stayed 1 night in May 2025

8/10 Good

Benoit

Stayed 1 night in May 2025

8/10 Good

Laura-Ann

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Our stay was good. Our interaction with Julie at front desk was helpful and friendly. Our problem was too hot of water for bathing. Was fixed once and then when it happened again they moved us to another room. Elevator situation wasn't very nice and it sounds like an in going situation. That being said, I received an email the night before check-in about the elevator as if it had just happened apologizing for the inconvenience. At check in I was offered too to have a refund. At the zero hour and have booked early enough to get a better rate, where could I have gone on a Saturday night to stay at the price point? Had I known earlier as this is an ongoing problem, I may have chosen somewhere else. That being said, aside from the elevator and hot water, I liked this hotel for location, staff, and very well stocked breakfast and cleanliness. I would recommend if elevator situation wasn't ongoing.
Stayed 2 nights in May 2025

8/10 Good

Atif

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location and ambiance in a very reasonable rate
Stayed 3 nights in May 2025

8/10 Good

Michaelene

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We really like this hotel, but 1 out of 3 elevators being out of service for at least 6 mos (since our first stay in early December) is unacceptable. Clients often waited while an elevator passed them by three times (too full!) before being able to get on. Fearing that we would never get on with our luggage, we got up super early our last morning and left our luggage at the front desk until later when we actually checked out. One time was understandable, but the second tome was a deal breaker. We will not stay here again unless they have sufficient working elevators.
Stayed 3 nights in May 2025

8/10 Good

Carrie Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will the good - John and Jeffrey in the breakfast area were AMAZING! They went over and above to ensure we had the gluten free options that we needed. Shawn - front desk manager also worked hard to ensure we were treated well and fixed the air conditioner so our room was comfortable. Unfortunately, our first experience at the front desk with Aliya (not sure of spelling) was not pleasant. Aliya was extremely rude. She appeared bothered when she was asked a question. If she was all we knew about the Element we would not return, however, we have stayed there many times and are used to the service level provided by John, Jeffrey and Shawn.
Stayed 3 nights in May 2025

10/10 Excellent

Nahuel

Liked: Cleanliness, amenities, property conditions & facilities
Nice room
Stayed 1 night in May 2025

10/10 Excellent

LORI ANN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and staff was very polite and helpful
Stayed 5 nights in May 2025

8/10 Good

Rina, Columbia

Liked: Cleanliness, property conditions & facilities
I like it because it was close to places I like to go and do. Breakfast was good. Only two elevators working, they're so slow, expected to wait for 15 minutes or more before it got to me.
Stayed 3 nights in May 2025

10/10 Excellent

Justhan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other thank one elevator not working we had a great time. John E. That worked the breakfast line was very nice and helpful.
Stayed 5 nights in May 2025

8/10 Good

Veronica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a good hotel, but the elevator was broken. It had long wait times for the elevator to stop on your floor . Otherwise, not a bad hotel. It was clean and comfortable. Security was at the door during the evening.
Stayed 3 nights in May 2025

10/10 Excellent

Luis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance is right in front of the parking area. Plus you get a discount once you check out. Staff was helpful and friendly. Will definitely stay here again
Stayed 1 night in May 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to Times Square.. very good breakfast and clean rooms
Stayed 1 night in May 2025

2/10 Terrible

Candice

Business traveler
Disliked: Property conditions & facilities
Upon arrival, I was asked for my card to pay the security deposit. Instead, I was charged another $1300 for my stay which is already paid for via Expedia. Nothing to make up for the HUGE mistake of double charging me, just a “sorry, you’ll get the money back after you check out”. The elevator being down wasn’t a huge issue since they had given prior notice before confirming the stay, but it is quite annoying when you finally get on an elevator, make it up with the luggage only for the room key not to work. The check in process took almost double to triple the time of a normal check in process. The room itself was fine, no huge complaints as I was just there for work and was out most of the days. No offer of water so I had to buy a gallon jug of water from CVS. Strangely enough, the morning of check out, they had a 3-tier cart out full of water bottles by the front desk. The breakfast buffet is fine and has good options. The staff is nice, but it is certainly unpleasant having to be double charged $1300 and only being told “sorry” with a slight shrug.
Stayed 4 nights in May 2025

8/10 Good

Sammy

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very good. Good customer service. The one thing was the elevator repairs. This must be done quickly. This should be like this for such a top notch hotel.
Stayed 3 nights in May 2025

6/10 Okay

Edward

Liked: Cleanliness, amenities
Límited elevator service should have been advised BEFORE making reservation as opposed to after the fact. Hotel was ok but long elevator lines were annoying and frustrating
Stayed 3 nights in May 2025

10/10 Excellent

Brinda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast buffet!
Stayed 4 nights in May 2025

4/10 Poor

Jimena

Traveled with family
The elevators dont work. Tgey do nos have the Bikes they offer when you are making the reserves
Stayed 3 nights in May 2025