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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk
32-inch LCD TV with cable channels, TV
Free daily buffet breakfast
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Laundry
  • Kitchen
  • 24/7 front desk
$151
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪28 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(239 reviews)
  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(75 reviews)
  • 305 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-size fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(128 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking

7.6 out of 10
Good
(26 reviews)
  • 385 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(17 reviews)
  • 385 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, City View

  • 522 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

7.8 out of 10
Good
(6 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Element New York Times Square West

3-star New York hotel, connected to the convention center in Manhattan
Along with a 24-hour fitness center, this smoke-free hotel has a rooftop terrace and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and free use of bicycles are onsite. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Element New York Times Square West features a 24-hour fitness center and complimentary bicycles. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and 2 meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a rooftop terrace, coffee/tea in a common area, and laundry facilities.

Element New York Times Square West is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking within 0.2 miles (USD 76 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Reviews

Element New York Times Square West Reviews

8.2

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 1309 out of 2905 reviews
Rating 8 - Good. 918 out of 2905 reviews
Rating 6 - Okay. 381 out of 2905 reviews
Rating 4 - Poor. 152 out of 2905 reviews
Rating 2 - Terrible. 145 out of 2905 reviews

Reviews

8/10 Good

Hermine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator issues were frustrating
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Tomomi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I'm a Japanese who stayed with two people until 7/31. When I checked out, an African-American person responded to me, Compared to responding to white people with a smile, he deliberately spoke English at a speed that we couldn't understand, and pretended not to hear even though he could hear the room number, which was extremely uncomfortable. Taking such an attitude towards us Japanese was a blatant challenge to us, and at the same time, I didn't think we wanted to stay again. It can be said that it is not worth paying hundreds of thousands of yen to stay at all. What kind of education have you received at higher education institutions such as your family or university? I didn't think they were from the same developed country. The hotel will know the name of the employee who responded on 7/31, so I would like to ask the hotel to respond to penalties without overlooking it. Otherwise, when they come to Japan, we will just respond in the same way.
Stayed 5 nights in Jul 2025

8/10 Good

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Jul 2025

8/10 Good

Lizbeth

Traveled with partner
Liked: Amenities
Location
Stayed 1 night in Jul 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, terrific location. Rooms are clean & updated, Amazing complimentary breakfast, much more extensive than the norm. One elevator was out, which slowed things down a bit, but staff was great about informing everyone and were pro-active in keeping everyone moving.
Stayed 1 night in Jul 2025

10/10 Excellent

SUSAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice property
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is close to time square. Clean, neat, well maintained, comfortable bed, a/c, microwave, sink, refrigerator and stovetop. The staff was super nice and helpful!! Included breakfast and there was a wide variety of items to choose from. Would highly recommend!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Alyssa

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very close distance to Times Square. Elevators takes awhile to get to your floor.
Stayed 2 nights in Jul 2025

10/10 Excellent

Benni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very good service!
Stayed 9 nights in Jul 2025

2/10 Terrible

Sumeet

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator access was a nightmare. Loud noise everywhere. Rude staff
Stayed 3 nights in Jul 2025

6/10 Okay

Christine

Traveled with family
2 of the 3 elevators were working. Lobby restrooms not working. Need your key card to enter lobby at all times.
Stayed 1 night in Jul 2025

6/10 Okay

Angel

Ok
Stayed 1 night in Jul 2025

10/10 Excellent

julian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
Very good breakfast. Great location. Full kitchenette compared to other closet size rooms in other Yotels :-) in area was nice. The fridge freezer which allowed us to keep ice and drinks was definitely a plus. Staff were friendly, but didn't clean our room on day 2 of 3 so we had to request clean towels. No ice machines, but was told to ask the kitchen for ice,and it was provided to us, and lasted our entire stay in the rooms freezer. Wife slept well, but as a light sleeper, I typically run hotel A/C fan to provide ambient noise to aid me in sleeping. Unfortunately, the odd noises randomly emulating form the A/C unit which is right by the bed kept me awake every night which was a problem. Summer... so turning it off was not an option. The shower was clean and the water flow was ample, but shower floor sloped away from the drain causing used shower water to pool. This was gross on day two when I had to step into the previous days shower water, but not on day 3 after they cleaned and drained it out, so would not had been an issue if the had only cleaned on day 2. Only 2 of 3 elevators worked. They are fast, but small. Catching one with room for you party/bags was most always time consuming and inconvenient. The lobby had no elevator queues and thus it was a was a free for all. Often inconsiderate persons cut in front those patiently waiting and took their spots or failed to squeeze in to make room. I would not use again or recommend to others until this is resolved.
Stayed 3 nights in Jul 2025

8/10 Good

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities
Good property with all amenities near-by.
Stayed 1 night in Jul 2025

4/10 Poor

kevin

Traveled with family
Disliked: Property conditions & facilities, room comfort

Would not choose this place again.

Family trip to NYC. Breakfast not great. Elevators were not fully functioning, later found out from a staff member that had been there for the last year it has been that way the entire time he worked there. Water in room was scorching hot with no cold water. After multiple requests, someone finally came and told us to turn on all the faucets and shower to get a lukewarm temp.
Stayed 3 nights in Jul 2025

4/10 Poor

Sadaf

Disliked: Staff & service, property conditions & facilities
Terrible, shower door was not closing so when you shower it make whole bathroom wet. They charge $100 for one wine glass which my husband accidentally broke, this is ridiculous, I know that glass doesn’t worth $100.
Stayed 3 nights in Jul 2025

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed good service
Stayed 2 nights in Jul 2025

6/10 Okay

YONGMEI

Liked: Room comfort

Great location, great breakfast, bad room services

We checked in about 4pm, when we got in the room, the room is not cleaned. So we had to stage our lugges downstairs, and wait. Once we get back, the bed were made, but with the prior guests bedsheet. The toilet was not cleaned, the mark still there. We had to walk down a few times for this issues. Other than that, it’s all good. We stayed in 4th floor, so no biggies to use stairs. The breakfasts were really good. Great location.
Stayed 3 nights in Jul 2025

8/10 Good

Abegail Riguerra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance to almost everything. Breakfast options is a big plus together with the friendly staff.
Stayed 2 nights in Jul 2025

8/10 Good

Pat

Stayed 7 nights in Jul 2025

6/10 Okay

Scott

Stayed 1 night in Jul 2025