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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk
32-inch LCD TV with cable channels, TV
Interior
Free daily buffet breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Laundry
  • Kitchen
  • 24/7 front desk
$222
includes taxes & fees
Oct 2 - Oct 3

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(71 reviews)
  • 305 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(233 reviews)
  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(17 reviews)
  • 385 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking

7.6 out of 10
Good
(25 reviews)
  • 385 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-size fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(127 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

7.8 out of 10
Good
(6 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 522 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Element New York Times Square West

3-star New York hotel, connected to the convention center in Manhattan
Along with a 24-hour fitness center, this smoke-free hotel has a rooftop terrace and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and free use of bicycles are onsite. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Element New York Times Square West features a 24-hour fitness center and complimentary bicycles. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and 2 meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a rooftop terrace, coffee/tea in a common area, and laundry facilities.

Element New York Times Square West is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking within 0.2 miles (USD 76 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Reviews

Element New York Times Square West Reviews

8.2

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 1269 out of 2809 reviews
Rating 8 - Good. 884 out of 2809 reviews
Rating 6 - Okay. 371 out of 2809 reviews
Rating 4 - Poor. 144 out of 2809 reviews
Rating 2 - Terrible. 141 out of 2809 reviews

Reviews

2/10 Terrible

HITESH KUMAR

Disliked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Rafael

Stayed 1 night in Jun 2025

8/10 Good

Eladio, Waterbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

TEKLE

Traveled with family
Liked: Property conditions & facilities

NEW YORK TIME SQUERE FAGILY VACATION

Element hotel is an excellent establishment. I and my family enjoyed very much. The room is very clean. Staff is very courteous. Happy hour is great. Breakfast is good. I would probably come back stay there, if I come to New York.,
Stayed 3 nights in Jun 2025

8/10 Good

Dinu

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the stay at the hotel, very clean and well maintained hotel rooms, good breakfast in the morning, staff is very cooperative, but the only issue we faced was one of there lift was not working, otherwise our stay was comfortable.
Stayed 4 nights in Jun 2025

8/10 Good

Lynn, Jefferson City

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Well located with restaurants, Times Square and the Garment District nearby. Breakfast was a nice variety of hot and cold options. Staff was friendly.
Stayed 5 nights in Jun 2025

10/10 Excellent

Andrea Lorena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very comfortable. The room and mattress were very nice. The staff also treated us very well. There were gluten-free options for me.
Stayed 8 nights in Jun 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away from this hotel

The elevator had problems and always too forever. The mattress was old and sinking
Stayed 4 nights in Jun 2025

10/10 Excellent

Lee

Stayed 6 nights in Jun 2025

6/10 Okay

Halima

Traveled with family
Liked: Cleanliness
Disliked: Amenities
It was clean. The turn offs were lack of functional elevator... We were told the day before that elevator were being upgraded. Upon arrival, we were then told the room has no phone and if we want we could cancel the reservation through Expedia and go elsewhere.
Stayed 4 nights in Jun 2025

10/10 Excellent

Joshua

Stayed 1 night in Jun 2025

2/10 Terrible

José

Disliked: Amenities, property conditions & facilities
A la hora de pagar la estancia nos indicaron que había problemas con los ascensores. Que podrían tardar hasta 30 minutos en las mañanas. Cancelamos la estadía.
Stayed 3 nights in Jun 2025

2/10 Terrible

Charles, Baltimore

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Alana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property has a lot of amenities and benefits for the person staying at the hotel. They did have a problem with the elevators, but I understand that is something that can be resolved.
Stayed 3 nights in Jun 2025

2/10 Terrible

Richard, columbus

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room small and dingy and if your elevators aren’t functioning in a 40 story hotel, you need to close until they are working! That said, staff was accommodating in getting us a refund.
Stayed 3 nights in Jun 2025

4/10 Poor

Eric

Traveled with partner
Liked: Cleanliness
One of the elevators didn't work so it was a 15 minute wait. The pillows and bed was uncomfortable. I arrived at 9am and couldn't check in until 3pm. The shower head was on he side of the wall which made showering awkward.
Stayed 3 nights in Jun 2025

8/10 Good

keshav

Liked: Cleanliness, amenities, property conditions & facilities
Overall experience was very positive Hotel was beyond excellent
Stayed 3 nights in Jun 2025

6/10 Okay

Kea

Stayed 4 nights in Jun 2025

2/10 Terrible

Michael

Traveled with partner
Disliked: Amenities, property conditions & facilities
One of three elevators was down for maintenance but they still fully booked the hotel. The "some wait" for elevators was over 20 minutes! It was so frustrating to wait and wait while multiple elevators whizzes past without stopping, then when one does, it opens up to be completely full. The stairs were so tight that it was hard not to be dizzy walking. In the room, the air conditioner was like a tractor trailer truck that idled in the room on and off all night.
Stayed 1 night in Jun 2025

8/10 Good

Timothy

Stayed 3 nights in Jun 2025

10/10 Excellent

Johaliz

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great. Thanks.
Stayed 4 nights in Jun 2025

10/10 Excellent

Leticya

Stayed 3 nights in Jun 2025

6/10 Okay

Denverson

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Custo benefinio otima Localização
Stayed 3 nights in Jun 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ecelente localização. Ótimo quarto com boa cama e muito limpo. Boa vista.
Stayed 4 nights in Jun 2025

6/10 Okay

Hadany

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025