Front desk acted like there was no other rooms in the building they could move us, we were put in an accessibility room, when we did not even need it. Someone who needed that room could have used it, but the front desk made it seem like we were wrong for booking through Expedia, since we did 2nd floor was the only floor we could stay even after telling them we will pay more to move rooms. Than we had to spend a whole night without a heater and in to freezing cold, that night they said they couldn’t do anything and gave us two extra blankets and said this should help, next morning we couldn't even take showers because of how freezing cold it was in our room. Next morning my husband spoke to the operations manager who was very sweet. Explained to her we had to sleep in the freezing cold while i am pregnant and it was extremely uncomfortable and they wouldn’t do anything at night. Finally they gave us another room but yet again another accessibility room which was given by another lady since the operation manager had left and it was after three.