This property in the heart of Times Square was clean and the rooms were small, but comfortable. The reason we will not be rebooking this property is simply the unbelievable time it took to get an elevator in the morning. There were five or six elevators for hotel guests that had no floor controls inside them. You had to push the floor you wanted outside the elevator and then it was pre-programmed to go to your floor. In the morning, the elevators were so busy that we could wait well over 20 minutes just to get on one to go down to the lobby. One day I left my room, saw there were 5 or 6 people waiting and went back in my room. When I emerged 15 minutes later the same people were still waiting! Each time the elevator would open at our floor, it was so full of people that there was no way to get on. It was too full (think sardines). Then when there was an open spot to get on, the elevator would stop at a good number of the floors on the way down where disappointed people would be waiting and could not get on. It was terrible the way these elevators worked and if you're on the 25th or 35th floor, walking down was usually not a viable option. I have no idea why the elevators took so long, and why with 5 or 6 of them for hotel guests it could take 20 minutes or more just to get on one. This log jam was mostly in the mornings, but also some evenings. It was so frustrating that we will not be staying at this hotel again.