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Hilton Garden Inn New York/Manhattan-Chelsea

Property class: 3

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Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Restaurant
Exterior
Premium bedding, desk, laptop workspace, blackout drapes
Lobby
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
  • Business services
$171
includes taxes & fees
Apr 12 - Apr 13

Explore the area

View in a map
121 W 28th St, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪28 min drive‬

Room options

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout drapes

King Evolution

8.6 out of 10
Excellent
(216 reviews)
  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout drapes

2 Queen Beds

7.6 out of 10
Good
(129 reviews)
  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

Two Double Beds Roll In Shower

7.4 out of 10
Good
(25 reviews)
  • 190 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed Roll In Shower

8.2 out of 10
Very good
(21 reviews)
  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed City View

8.4 out of 10
Very good
(26 reviews)
  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout drapes

Two Queen Beds City View

8.4 out of 10
Very good
(74 reviews)
  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Higher Floor)

8.6 out of 10
Excellent
(96 reviews)
  • City view
  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Higher Floor)

8.0 out of 10
Very good
(71 reviews)
  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

Guest Room With 2 Double Beds And Roll-in Shower-Mobility Accessible

  • Sleeps 4

King Room-High Floor

  • Sleeps 2

King Room With City View-High Floor

  • Sleeps 2

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

View all photos for 2 Queen Beds With City View Higher Floor

Premium bedding, desk, laptop workspace, blackout drapes

2 Queen Beds With City View Higher Floor

  • Sleeps 4

2 Queen Beds, High Floor, Room

  • Sleeps 4

2 Queen Beds Room

  • Sleeps 4

King Room

  • Sleeps 2

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About this property

Hilton Garden Inn New York/Manhattan-Chelsea

3-star hotel in Manhattan
Along with a snack bar/deli, this smoke-free hotel has a 24-hour business center and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and a 24-hour front desk.
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The hotel offers a snack bar/deli. A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. Onsite parking is available (surcharge).

Hilton Garden Inn New York/Manhattan-Chelsea is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 22 floors
  • Built in 2007
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25.00 for adults, and USD 10 to 25.00 for children
  • Covered self parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1388 out of 3207 reviews
Rating 8 - Good. 947 out of 3207 reviews
Rating 6 - Okay. 511 out of 3207 reviews
Rating 4 - Poor. 201 out of 3207 reviews
Rating 2 - Terrible. 160 out of 3207 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Irene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, comfortable room, & incredibly nice staff. This is my second time staying at this location - easy access to subway, walkable to many places things I wanted to do. There are definitely things that could be improved (slow elevators, there can be a lot of noise) - but for the price (and understanding that you’re in the middle of the city), not a big deal. I would stay here again for the right price.
Stayed 3 nights in Jan 2026

10/10 Excellent

Esbeyde E Alonso, Phoenix

Liked: Cleanliness, amenities, property conditions & facilities
Great area
Stayed 4 nights in Jan 2026

8/10 Good

Tiffany

Liked: Staff & service, amenities, property conditions & facilities
Overall the room served its purpose. It was rather small for 2 people. The first day there was only one elevator working. My room was near the maids area where they congregated and they woke us up every morning. Other than that it was ok
Stayed 6 nights in Jan 2026

4/10 Poor

Daisy

Disliked: Cleanliness, amenities, property conditions & facilities
Everyday i have to call for something we need like toilet paper, tea, coffee, towels, facial tissues and toiletries need to be refill. Banging of doors was frequent and annoying. Draft coming in through the front door. All key cards didnt work at one time and someone who didnt look happy.let us all in to our room. The blinds wasn't working at all. An emplyee who deliver something we need and brought the wrong item didnt apologise when i complain onstead shook his head. On one occasion i calked housekeeping department to ask if there is a housekeeper for that day and she replied with " of course we do"..i worked for 10 years at Hilton Brisbane , Australia and surely my experience with Hilton Garden Inn, Manhattan Chelsea was not totally satisfying. Employees need to be trained properly and senior management as well. Guests should be treated with utmost importance because otherwise these employees will have no job!
Stayed 8 nights in Dec 2025

10/10 Excellent

Gloria, Suitland

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff associate at check-in was friendly and knowledgeable. She answered my questions and shared additional information. Our room was clean and the temperature was good. We enjoyed our stay.
Stayed 2 nights in Dec 2025

10/10 Excellent

James, NYC

Stayed 3 nights in Jan 2026

10/10 Excellent

Brian, Levittown

Stayed 2 nights in Dec 2025

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, property conditions & facilities
The staff were so warm and inviting. They were really helpful in giving us pointers. The room was clwan and warm.
Stayed 3 nights in Dec 2025

6/10 Okay

Lauren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were extremely friendly. Good location
Stayed 6 nights in Dec 2025

8/10 Good

Kristy

Stayed 3 nights in Dec 2025

10/10 Excellent

CHRIS

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean and good area of town
Stayed 5 nights in Dec 2025

6/10 Okay

TIMMY

Traveled with family
Room in fair condition. Front desk help wonderful
Stayed 6 nights in Dec 2025

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded all my expectations. The rooms were clean, comfortable, and well-equipped, and the staff was extremely friendly and helpful throughout our stay. The atmosphere was welcoming and relaxing, making it a perfect place to unwind. I would definitely recommend this hotel and would be happy to stay here again.
Stayed 4 nights in Dec 2025

8/10 Good

Heriberto

Stayed 2 nights in Jan 2026

10/10 Excellent

Brad

Stayed 5 nights in Dec 2025

4/10 Poor

Katelynn

Stayed 3 nights in Dec 2025

8/10 Good

Estella

Liked: Cleanliness, staff & service, amenities
Room was clean, cozy, and as described. Breakfast, off the menu, was good and quick service. Check in/out was easy. Two issues...toilet took some time to flush...never overflowed but acted like it wanted to; housekeeping uses the same elevators as guests which causes delays...especially during check-in times where it took up to 25 minutes just to get in the elevatore.
Stayed 4 nights in Dec 2025

6/10 Okay

carrie

Liked: Staff & service
Stayed 1 night in Jan 2026

10/10 Excellent

jianzhong, San Bruno

Stayed 1 night in Dec 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
The room was efficient. Light was burnt out on coffee shelf. Coffee shelf was too low for the coffee machine. Outside our door was a lot of equipment stored like vacuum cleaners, ladders, broken ice maker and other junk. Other than that it was an ok stay. Next time we will try a different hotel. Didn’t try breakfast there were better restaurants to visit.
Junk outside our door
Stayed 4 nights in Dec 2025

10/10 Excellent

Sinan

Liked: Cleanliness, property conditions & facilities
Everything stood out. The staff were helpful and friendly. Room was clean, comfortable bed, slept like a baby. Enjoyed my stay very much. If I go back to New York, I would have no hesitation staying there again.
Stayed 10 nights in Dec 2025

8/10 Good

Jade

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was a bit dated and some areas in need of fixing up but comfortable bed and adequate bathroom. Staff was amazing!
Stayed 2 nights in Dec 2025

10/10 Excellent

Kelly Rashelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was modern. Great location with easy access to food and subway!
Stayed 4 nights in Dec 2025

10/10 Excellent

Ana

Stayed 4 nights in Dec 2025

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities
The rooms were very clean, well equipped and spacious. The staff were also very attentive, pleasant and responsive.
Stayed 1 night in Dec 2025