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Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property

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Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Helicopter/plane tours
Bar (on property)
Premium bedding, desk, laptop workspace, blackout drapes
Lobby
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Pet friendly
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
121 W 28th St, New York, NY, 10001
  • 5th Avenue
    ‪6 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Madison Square Park
    ‪7 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪35 min drive‬

Room options

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed Roll In Shower

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout drapes

Two Queen Beds City View

  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

  • 190 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

Two Double Beds Roll In Shower

  • 190 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Drinks-Snacks)

  • 190 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout drapes

King Evolution

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout drapes

2 Queen Beds

  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed City View

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Higher Floor)

  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Higher Floor)

  • 190 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

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Bar (on property)

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, (2384)
The price is $439
per night
$507 total
includes taxes & fees
Mar 19 - Mar 20
Hyatt Place New York City/Times Square

About this property

Hilton Garden Inn New York/Manhattan-Chelsea

3-star hotel in Manhattan
Along with a snack bar/deli, this smoke-free hotel has a 24-hour business center and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and a 24-hour front desk.
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The hotel offers a snack bar/deli. A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. Onsite parking is available (surcharge).

Hilton Garden Inn New York/Manhattan-Chelsea is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 22 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25.00 for adults, and USD 10 to 25.00 for children
  • Covered self parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1117 out of 2599 reviews
Rating 8 - Good. 825 out of 2599 reviews
Rating 6 - Okay. 384 out of 2599 reviews
Rating 4 - Poor. 153 out of 2599 reviews
Rating 2 - Terrible. 120 out of 2599 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel but good stay. Friendly staff.
The hotel was OK, no complaints other than it's fairly old and the front facade was actually made of scaffolding. But our stay was good and the staff were friendly and provided good service.
Stayed 5 nights in Nov 2024

10/10 Excellent

Stephen Noel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to Penn Station and subways. All the major attractions are in walking distance. There are multiple restaurants, bars, cafes etc. The hotel provides a good level of accommodation and the staff are helpful and hospitable. We would definitely stay here again.
Stayed 4 nights in Nov 2024

10/10 Excellent

Murray

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good mid-town hotel within walking distance of Penn Station. Recommended.
Stayed 3 nights in Nov 2024

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Confortable
Stayed 3 nights in Nov 2024

8/10 Good

Blanca emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Seema

Traveled with family
Liked: Staff & service, property conditions & facilities
Good location. No vallet parking
Stayed 2 nights in Nov 2024

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Small room but very nice stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good, my only issue is I reserved a king room but got a double bed. This is an issue I have been having when reserving. The king rooms are all booked all they have is double bed rooms
Stayed 1 night in Dec 2024

8/10 Good

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly welcoming and went out of their way to ensure my stay was comfortable.
Stayed 2 nights in Nov 2024

2/10 Terrible

Saju Bahuleyan or Jennifer, Oak Park

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrable room. Faucet was broken
Stayed 2 nights in Nov 2024

8/10 Good

Michiko, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was convenient,...unfortunately that also meant it was noisy due to multiple delivery trucks making noise when parking or trying to get around other vehicles in the road. This may have been a particulary noisy time, right before Thanksgiving as the street had multiple flower and evergreen vendors getting goods for the Christmas season. The staff , particularly in the breakfast cafe were friendy and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Taranjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Ivette

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The first impression is very important and the hotel did not make a good one. One door was out of service, the other was in bad conditions (making noises), the carpets look dirty and out of place. The room was ok, the bed comfy as well ad the pillows and clean. Staff was friendly and helpful.
Stayed 4 nights in Nov 2024

10/10 Excellent

Marvin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Latecia, chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good at traveling to different locations that was around. If you need to take the bus it was there for convenience. The bellman help tale.my bads to the room. I didnt eat at the hotel. The beds was made and towels changed daily. The only sown fall was a light outside the door was out and i was right next to a exit hallway so it was pretty dark. I shared my concern, but they said the maintenance wasngone for the day hopefully it was fixed for the next guest, but would stay here again.
Stayed 2 nights in Nov 2024

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Nov 2024

10/10 Excellent

Brianna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay for the price
The hotel and room were a bit outdated, but it was clean and everything was in working order. The hotel staff really made the difference with our stay. The staff at the front desk were SO kind at both check in and check out and really made me feel taken care of!
Stayed 3 nights in Nov 2024

6/10 Okay

Gail

Traveled with family
Liked: Staff & service
Average rooms, friendly staff. Phone on room does not work to call the front desk to get someone up to fix the toilet!
Stayed 3 nights in Nov 2024

10/10 Excellent

Erika

Liked: Cleanliness
Stayed 4 nights in Nov 2024

8/10 Good

Tammy, Southaven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located on a street that gets many deliveries of flowers. The street is beautiful, but there’s not enough room for delivery trucks to park and include the traffic flow so everyone begins honking their horns at 4:30 in the morning and the honking of horns goes on and on for at least four hours.
Stayed 5 nights in Nov 2024

8/10 Good

ANUM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Larry

Traveled with partner
Liked: Staff & service, amenities
The property was average but still a good place to stay. It was convenient to many things.
Stayed 3 nights in Nov 2024

6/10 Okay

Felicia

Liked: Staff & service
Disliked: Property conditions & facilities
Average, too much cig smoke
We stayed during Thanksgiving week. The hotel was average. The service was average. However, I marked down for cleanliness because the lobby, hall ways, and front entrance always smell like cigarette smoke which was overwhelming and unsanitary. I could barely breath. My other complaint are the pillows and mattress. My neck and back were killing me every day when I woke up. Otherwise it was average. The location was good for what we wanted. It was very close to the empire state bldg, Macy's, rockfeller center, madison square garden, summit one, times square, hersheys, etc. We were not close enough to walk to the stautue of liberty or central park (40 min walk). Whereas everything else was a 7-15 minute walk. We ubered to chelsea market and china town.
Stayed 3 nights in Nov 2024

6/10 Okay

Alaster, Ormond Beach

Traveled with family
Liked: Cleanliness, staff & service
Right on the budget. Pro: near to a subway station,foods everywhere. Near madison square. Cons: breakfast selection was bad.
Stayed 2 nights in Nov 2024