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Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property

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Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Exterior
Meeting facility
Premium bedding, desk, laptop workspace, blackout drapes
Reception
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Pet friendly
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
121 W 28th St, New York, NY, 10001
  • Madison Square Garden
    ‪5 min walk‬
  • Empire State Building
    ‪8 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪15 min drive‬

Room options

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed Roll In Shower

8.2 out of 10
Very good
(19 reviews)
  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout drapes

Two Queen Beds City View

8.4 out of 10
Very good
(68 reviews)
  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

  • 190 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

Two Double Beds Roll In Shower

7.4 out of 10
Good
(22 reviews)
  • 190 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Drinks-Snacks)

  • 190 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout drapes

King Evolution

8.6 out of 10
Excellent
(198 reviews)
  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout drapes

2 Queen Beds

7.8 out of 10
Good
(118 reviews)
  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed City View

8.2 out of 10
Very good
(22 reviews)
  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Higher Floor)

7.8 out of 10
Good
(59 reviews)
  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Higher Floor)

8.6 out of 10
Excellent
(90 reviews)
  • 190 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn New York/Manhattan-Chelsea

3-star hotel in Manhattan
Along with a snack bar/deli, this smoke-free hotel has a 24-hour business center and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and a 24-hour front desk.
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The hotel offers a snack bar/deli. A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. Onsite parking is available (surcharge).

Hilton Garden Inn New York/Manhattan-Chelsea is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 22 floors
  • Built in 2007
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25.00 for adults, and USD 10 to 25.00 for children
  • Covered self parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1295 out of 3007 reviews
Rating 8 - Good. 924 out of 3007 reviews
Rating 6 - Okay. 461 out of 3007 reviews
Rating 4 - Poor. 187 out of 3007 reviews
Rating 2 - Terrible. 140 out of 3007 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Room was spacious. Nice view. Excellent front staff. No complaints at all.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kenneth

Liked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Margarita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was great from the train station just like 6 blocks walking. it was nice being next to all the flower and plant shops. Our check in was fast and easy the person at the front desk was very helpful & kind and the fact that you can leave your luggage and walk around before our room was ready was nice. Our room was clean and had a nice view of the city.
Flower shops next to the Hotel
Our view walking to the Hotel from the Amtrak Station
Stayed 2 nights in Mar 2025

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great staff

Great location, it’s an older property so there were some things not in tiptop shape, but the front desk was mad aware and they were fixed the same day. The staff were friendly and helpful and even arranged a car service for us on our departure from Newark. Overall, I would stay here again.
Stayed 6 nights in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean. Great view. Staff was friendly and attentive.
Stayed 3 nights in Mar 2025

6/10 Okay

Daniel G Figueroa

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Can improve on mattres, celing, curtains and painting maintenance
Stayed 4 nights in Mar 2025

2/10 Terrible

Maddi

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I would not stay here again. I wouldn’t recommend this hotel to anyone. Not worth the $$$ I read reviews for many other properties that said “quiet” or “no noise” and plz stay at those properties. I was awoken at 1am to someone moving their furniture. I heard both (next to us and above us) neighbors conversations. You hear every door on your floor closing. You hear the elevators all night rattling. The elevators are another not so fun part of this hotel. It’s definitely janky and it says the last inspection was 2/14/24 so it’s been over a year since it’s been inspected and it definitely feels like it should be shut down. You step in and it bounces, you close the door it bounces, you breathe it bounces. And it makes noises like it’s seriously straining. I say “it” because both elevators work but only the one on the left was really the only one that would come up and down. The rooms are a bit small but as to be expected, it was funny to watch the tv on the toilet. But let’s talk about these beds. The beds…straight out of the used and reused mattress store. They’re full spring worn out mattresses, so it was like sleeping on a slab. We had to lay one of our pillows under us which didn’t really help but we told ourselves it did. Needless to say with the mattress and the noise we got little to no sleep, maybe that’s why NY is considered the city that never sleeps. I of course reached out to the chat that texted me “rate your stay 1-5” and I said “1” and they said “tell us why”
Stayed 3 nights in Mar 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, amenities
amazing place to stay. super easy to find.
Stayed 2 nights in Mar 2025

4/10 Poor

Joanne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs a complete renovation
Stayed 2 nights in Mar 2025

8/10 Good

BELKIS

Traveled with partner
Liked: Cleanliness, staff & service
Bed was too hard and towels were wear out it’s very noisy difficult to sleep, the noise from the street and from the hallway is very annoying.
Stayed 3 nights in Mar 2025

6/10 Okay

Carlos

Place not bad just the wall are paper thin so could hear everyone accross the floor
Stayed 3 nights in Mar 2025

2/10 Terrible

Steven

Disliked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 4 nights in Mar 2025

10/10 Excellent

Danielle Francis

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay here and would stay again. It was the perfect hub to go explore the city.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ai

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I love this area (Flower District!) and street in particular (W 28th). It is super close to Penn Station, 6th Ave/Street of Americas, and youre surrounded by restaurants and coffeeshops (Pret, Bagel Pub, McDonald's for the kids, Bodega and Duane Read a block away, etc). The hotel was convenient, comfortable, and safe. The elevators (there are 2) were timely (which matters!!), and staff were friendly. I found some hair in the bathroom when we checked in, bit other than that, no complaints. Would come back and atay here again!
Stayed 4 nights in Mar 2025

6/10 Okay

Roberto

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2025

4/10 Poor

JESSICA

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This property was a good location, walkable to lots including subway stations. It was somewhat loud at night but I’m sure much quieter than it would be staying in Times Square. The room was okay, clean and what you would expect. We had a terrible experience where our toilet was clogged at 11:00 pm and front desk did not have a plunger and was not able to look for a plunger. I even asked to be moved rooms if they couldn’t fix it and they said nothing was available so me with 3 kids in a hotel with no usable toilet until we checked out the next morning. For that I would definitely not choose this hotel again.

10/10 Excellent

sarah

Traveled with group
Liked: Amenities
Great location and staff
Stayed 4 nights in Mar 2025

6/10 Okay

Husan, London

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This Hotel needs upgrading with massive investment! Facilities are super poor with constant loud noise if people in other rooms use showers. There was an unpleasant constant smell that I have to deal with every day. Bathroom facilities are in poor condition. Door lock is loose which not safe at all when sleeping. Tea making machine does not work at all and dust is everwhere.
Stayed 5 nights in Mar 2025

10/10 Excellent

CHRISTINE R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great
Stayed 7 nights in Mar 2025

10/10 Excellent

Tenille

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 3 nights in Mar 2025

10/10 Excellent

Samuel

Stayed 3 nights in Mar 2025

10/10 Excellent

Thylia

Stayed 2 nights in Mar 2025

10/10 Excellent

Saida

Stayed 2 nights in Mar 2025