4/10 Poor
Verified traveler
Aug 24, 2024
Liked: Room comfort
Disliked: Staff & service
Willing to potentially consume expired food products during your stay??? I called to the front desk to get more coffee and non-dairy creamer. The lady at the front desk told me she does not know what I am talking about with regards to the non-dairy creamer. When I explained to her what I was talking about and told her it was supplied in the room and I have been using it the last three days, she started laughing and replied “those are expired, we have not had those for a long time” and then hung up on me! When the coffee was delivered to the room (minus the non-dairy creamer) I asked the gentleman who delivered it if in fact the non-dairy cream that I have been consuming is indeed expired, he shrugged his shoulders and replied “it might be, I don’t know”. I did have house keeping call me shortly after to tell me that the hotel does not give its guests expired food and she said she will get back to me regarding this situation to make sure that there is confirmation of the cream not being expired and resolution to this problem of the potential of my guests and I using an expired food item given to us by the hotel. No follow up was ever done. I am still unsure if the creamer I used was expired!!!!
Verified traveler
Stayed 4 nights in Aug 2024